Información de contacto
Logroño, 26006 La Rioja
Titularidad
Private
Opiniones
La Residencia La Estrella presenta una situación contradictoria: mientras que las reseñas recientes destacan mejoras significativas tras el cambio de gestión, incluyendo mejor comunicación, limpieza, profesionalismo del personal y atención personalizada, una experiencia anterior reportó graves problemas de higiene, falta de supervisión y negligencia que llevaron a buscar alternativa en otra residencia. Aunque algunos miembros del equipo (como Andoni, Pilar, Lidia y Andrea) reciben elogios consistentes por su dedicación, parece que la calidad del servicio ha mejorado notablemente reci
- Carlos Diaz
After having a family member stay at this residence, I cannot recommend it. During their time there, I witnessed several things that I believe should not have happened, as it is a center meant to care for our elderly relatives. Lack of cleanliness (having to ask staff to remove soiled towels from the resident's room on more than one occasion), a pervasive smell of urine throughout the entire floor on any given day, neglect of the facilities, and, in general, a significant and worrying lack of concern from some of the staff, which contributes to serious issues such as residents running away, among others. It is true that there are people who do their job and, at the same time, empathize with the residents as much as possible, such as some of the caregivers, the supervisor Andoni, and Pilar, one of the women at the entrance. After moving to another residence (San Agustín Residence), I observed an improvement in every way, both in the facilities and their condition, and most importantly, in the condition of my family member. I reiterate that, based on my experience, I would not admit my family member to this residence.
- Julio Jimenez
Since the new management took over, we've noticed a very positive change at the school. Regular meetings with families have been implemented, something we previously missed and which now allows us to stay informed and feel heard. Communication is more fluid and personal, and there's a noticeable improvement in daily operations. For us, as a family, this closer relationship makes a big difference and conveys commitment and professionalism. We feel more at ease knowing that this space for dialogue and ongoing support exists.
- Jorge Aparicio
Last week a family member moved in with you. The welcome was warm, professional, and very caring. Lidia and Andrea, the social worker, answered all our questions and made the admission process very easy. The medical service was very efficient, and the caregivers on the third floor were always attentive to the residents, so nothing was a problem. Everything was very clean, and the room was very comfortable and bright. Marina and Juan Carlos at reception were responsible and helpful. We are very happy with our choice of care home, and Marga is settling into her new life. Thank you to the whole team.
- Sara Fernandez Apellaniz
My aunt was admitted a week ago and everything has been positive; I love visiting her. Marina at reception is very attentive and efficient, and my aunt is delighted with the team on the 3rd floor. I'm surprised to read other reviews because they don't reflect what my family and I have experienced.
- Ana Lozano
A center that worked to organize Carmen and Begoña's wedding deserves my full recognition, because it speaks of dignity and focusing care on people's wishes.
