Sobre esta residencia
☑️ Somos tradicionales y en Residencia Hidalgos Casaquinta entendemos que lo más importante para usted es su ser querido, por eso le garantizamos que en nuestra residencia para mayores se sentirán como en su propia casa.
Información de contacto
Ciempozuelos, 28350 Madrid
Servicios
- Médico
- Fisioterapia
- Terapia Ocupacional
- Psicología
- Atención personalizada
Titularidad
Private
Opiniones
La Residencia para Mayores Hidalgos Casaquinta recibe críticas devastadoras de sus usuarios, quienes denuncian un trato abusivo y negligente especialmente hacia los residentes con demencia, incluyendo acusaciones de maltrato físico, medicación forzada, falta de estimulación y negligencia en la atención básica. Aunque algunos testimonios mencionan la existencia de profesionales compasivos, las reseñas unánimes (todas con calificación 1/5) enfatizan que el centro presenta deficiencias graves en supervisión, gestión y calidad asistencial, haciendo que
- Beatriz
Our experience at this residence has been horrific. The people with Alzheimer's are treated very badly and kept all together in a 30-square-meter room, not even allowed to move from their seats. My mother would get bruises on her legs and arms when they changed her clothes, diapers, or showered her. They did it very roughly and poked her with their fingers. My mother, crying, told me that if she complained, they would shake her to make her be quiet. One day, a resident who was doing well told us that my mother sometimes went to bed without dinner or her medication. I went to speak with the head nurse, and she was very friendly. We looked for a solution, but instead of doing what she had told me, several assistants forced her mouth shut to make her swallow the pills. When my mother screamed and resisted, they dragged her out of the dining room between two of them. You can imagine my mother's distress. Her reaction was to insult them and want to hit them with her... The beatings, of course, were hurting her. They had to move her to a different dining room to calm her down, and it worked; she calmed down. The bruises kept appearing, more and more, until I got fed up and spoke to the head housekeeper to file a complaint. And you know what that awful woman told me? That if you think your mother is being mistreated, you should take her home and care for her yourself, whether you can or not. Well, I filed a complaint, and the director's response was to send me a medical report detailing just two bruises, which, according to the doctor, coincided with two hospital admissions. They wanted us to believe they were caused by the IV, but we're not stupid. The IV is inserted in one place, and the bruise was on another part of her arm where the IV is never inserted. They never took our complaints to heart, and none of the aides reported those bruises that they themselves caused by handling her roughly. Many more things have happened to us; if I start listing them all, I'll never finish. We're finally out of that care home. Of course, I had to file a complaint with the Madrid regional government's social services department (Dependency Care) with all the photos we took over several months. If the social services department hadn't moved her to another residence, I would have taken it to court, which I almost did, because they weren't paying much attention either. I finally called to tell them we felt abandoned and that we were going to take further action. This was on the 26th, and the very next day they were already calling me to arrange the transfer. In short, those who are mentally sound in this care home are very well cared for, but those with dementia are not treated well.
- Vidal Valle Pedroviejo
The experience was horrifying. People with dementia are not cared for at all; they are kept locked in a room without any assistance. If they cause any trouble, they are given pills to keep them quiet. When dressing and changing them, they are treated like dolls, resulting in bruises from the force with which they are handled. I do not recommend taking your family members there, and if you already have them, check their bodies, take photos, and file a complaint.
- Alberto Rdguez
AVOID IT! They keep residents for hours on end, days on end, in lounges staring at each other, without encouraging their movement or offering them any stimulation. From the outside it looks nice, but inside it's a horror and a disgrace. If you consider your family members human beings, never admit them to Casaquinta.
- Eugenio Castillo
Today I arrived with my relative after spending the entire day in the emergency room with her, and I noticed the rushed treatment from the nursing assistant, even with the ambulance crew. I followed them and asked if she wasn't going to her room. She told me she would spend the night there in the infirmary, all with a very dismissive attitude, not to mention a terrible temper. I went to her room to leave her some water for the night, and when I returned to the infirmary, my relative said, "Look at the pillow, she hasn't even put a pillowcase on it." It was after 7:00 PM, and she was due for her medication at that time. I told them to give it to her, but twenty minutes later they still hadn't. (The medication schedule is a disaster, as reflected in the specialist's report, which states that it's important for her to respect all doses and times.) Despite my complaint, there are some extraordinary and compassionate nursing assistants, who are caring towards the residents. I should also mention the linens. Another one disappears. The money is already being stolen; it's hidden inside a cell phone, and they search for it and catch it. These people have no conscience. Regarding the treatment, I have a photo of the wound on her waist caused by the cord of a bag she was wearing around her waist, and the response I received was that she hurt herself on the chair. I believe that assistant is still working. What I would like to know is if the management is aware of these things. On the other hand, I understand that with the large number of residents and staff, it's difficult to control the despicable behavior of so many people. From here, I want to thank Doctors R and V.
- Toda Una Vida
If you believe your loved one is being poorly cared for in a nursing home and dialogue doesn't resolve the problem, I recommend proceeding as follows: - Start looking for another one, making sure that the current one doesn't have the same deficiencies. In this regard, and in Madrid, the best are: - "Los Robles" Nursing Home - "Santa María del Monte Carmelo" Nursing Home - Sanitas Alameda de Osuna Nursing Home - Ask for and fill out an official, numbered complaint form. If they refuse to give it to you, call the police. They will come, write a report, and fine them. - If the complaint is unsuccessful, gather all the visual and verbal evidence you can (photos, videos, witnesses, employees, other family members, etc.) and report it to the authorities. - Once you've filed the complaint—and if you haven't been fired before, because the principals can kick you out as soon as they cough—transfer the eldest child immediately to avoid possible retaliation. I hope all of the above is helpful.
