Información de contacto
Cadalso de los Vidrios, 28640 Madrid
Titularidad
Private
Opiniones
La Residencia Maravillas presenta opiniones extremadamente polarizadas que reflejan experiencias radicalmente opuestas: mientras algunos usuarios elogian la profesionalidad, limpieza y trato atento del equipo, otros denuncian graves problemas como maltrato, negligencia médica, falta de comunicación con familias y condiciones higiénicas deficientes. Esta disparidad extrema sugiere inconsistencias significativas en la calidad de atención, posibles diferencias en el trato según circunstancias, o la necesidad de investigación urgente sobre las prácticas denunciadas en las reseñas más críticas.
- Eduardo Selfa
I want to write this review because I just got my mother out of the prison called "Maravillas" (Wonders). She was there for a month, and what she told our family, and what we experienced, are accounts of mistreatment. The treatment there leaves much to be desired; I wish that everyone there would take their relatives and get them out of that prison of abuse! When you want to get your relative out because of the degrading mistreatment, they put up obstacles, making you pay in cash for their release, no matter what! According to them, it's because it's the center's rule! (I suspect they just don't want to declare the money to the state.) The money is the least of my concerns... But the fact that they were yelling at my mother, searching her things whenever they felt like it, and putting other people's underwear on her clothes—clothes marked by "them"—for a modest price of 70 euros... Well, what I sincerely recommend is that it was a very bad experience for my mother and, from what I saw, for all the residents! If you have even a shred of love for your family members, please don't take them to that slaughterhouse! It's a business, and there they're not just numbers, they're eyeless meat to them... Don't take your family members there!
- Oscar Sacristan Burgos
Hello. Today we had to remove my aunt Anastasia from the care home. The reason is that the Community of Madrid has assigned us a public care home closer to our family's home. My siblings and I simply want to thank the entire team for the care, treatment, kindness, professionalism, and expertise shown during the months my aunt spent with you. There are things that aren't included in a paycheck and that should be recognized; our way of doing so is by thanking you from the bottom of our hearts and encouraging you to continue carrying out this invaluable social work in such an impeccable manner. We will always be grateful. Óscar Sacristán Burgos
- Bel C.
This is a highly unrecommended nursing home. If you love your loved one, don't take them there. They're wonderfully welcoming, but when the patient gets a little upset, they even hinted at giving them something to calm them down. The infirmary was another zero. My loved one went to the hospital, her arms covered in bruises from trying to get the IV in. I found out they were going to take her to the hospital by other means, not because they told me. And when I called to ask, they asked me for an explanation from who told me. They have a protocol to notify me when I'm in the hospital. Who are they to make those kinds of decisions? The proper thing to do is to call the family first to inform them of their health status and second to communicate this decision. I don't know what kind of experience they require to work there, but it's zero. Mrs. Micaela is the same, uneducated. My family member told me they all looked like zombies there. Now I understand many things. How sad that you take someone there to be treated and it turns out the opposite. It's a complete disaster.
- EVA G
Not recommended at all; the service is terrible. Miss Mikaela is very rude, speaks to you arrogantly, and when you confront her, she demands respect. My father-in-law walked in, and within a few months, they put him in a wheelchair so he'd be like a piece of furniture and wouldn't bother anyone. They leave them sitting in the TV room without interacting or, above all, bothering anyone. They don't even let you peek into that room. If you open the door, they tell you off, and they really dislike going up to the bedroom. Perhaps it's because if you go up, you see the bugs running rampant in the closet drawers, or you see the dirty bedspread, etc. I called to speak to the "doctor" because my father-in-law was in a lot of pain in his shoulder, and I asked her to request an appointment with the orthopedist, since he had fallen and it hurt, but she refused, saying that was her decision. I called to file a complaint, and Beatriz ignored me, even though she confirmed that my father-in-law couldn't raise his arm. I told her I was going to look for another residence, and she told me to send her the notice, without offering any solution. And what can I say about the owner? He's rude and ill-mannered, and his son is just as bad. I've filed a complaint against them, and I'll file another one with the inspection department. I hope they close this concentration camp as soon as possible; it's shameful. And I'd like them to have the courage to respond to the reviews, to defend themselves if they can.
- mar temprado
My father is there, and I believe we've found the best place to help us care for him. They have all the professionals and resources he needs and extensive experience treating people with his diagnosis. The residence is wonderful and super clean, the staff are charming, and the treatment of the grandparents is exceptional, people who clearly come here out of vocation. We couldn't be more satisfied with the location we chose.
