Información de contacto
San Sebastián de los Reyes, 28701 Madrid
Titularidad
Private
Opiniones
La Residencia Años Dorados II presenta una profunda división en las opiniones de sus usuarios: mientras algunos usuarios elogian genuinamente el profesionalismo del personal, las instalaciones limpias y el ambiente familiar, hay testimonios devastadores que documentan negligencias médicas graves, falta de administración adecuada de medicamentos y deterioro acelerado de residentes que mejoraban al ser hospitalizados. Las experiencias negativas describen un patrón preocupante de falta de supervisión médica, violaciones de dignidad y privacidad, y comunicación deficiente con las familias, lo que contrasta drásticamente con las re
- Lucía Segovia de la cruz
I write this review from the emotional bond I share with my grandmother and from my experience of having studied nursing for three years at the Autonomous University of Madrid. My grandmother was in this nursing home, and each day we visited her, we found her more withdrawn, more listless, more disconnected. It wasn't a gradual progression of her illness; it was a sudden decline that was never explained to us. Visits seemed to bother them. There was a palpable tension when we arrived, and it felt as though certain care measures were only activated then. On more than one occasion, we found my grandmother dirty or in poor condition, and changes were inexplicably delayed. There were even situations in which she was isolated and separated from the other residents due to her health, instead of being evaluated by a doctor. One day, I witnessed an aide crush the hormone my grandmother needed to live into powder and sprinkle it on a plate of food that my grandmother never ate, partly because she had dysphagia and needed help eating. My mother tried to get my grandmother to eat, but at one o'clock she had to leave the center because of the strict visiting hours. No one helped my grandmother eat, partly because an aide can't care for eleven patients alone, most of whom have cognitive impairment. Because of these incidents, it's no surprise to me, and to the hospital staff, that my grandmother had two adrenal crises in the space of twenty days. My grandmother's fellow residents, some of whom also have cognitive impairment, took better care of her than the professionals themselves. The day before she died, during one of the visits, I learned from a resident that my grandmother had vomited and her breasts had fallen out. This information had been withheld from me. On the Monday before she died, my grandmother was having frequent bowel movements. While my grandmother was naked in the bathroom, another resident came in. Her dignity and privacy were not respected. An aide commented, "You're just like you were yesterday afternoon; I didn't report it." Besides infantilizing her, they neglected their duty to help her. That morning, my mother was going to take my grandmother to the hospital since the professionals weren't taking any action. She never had time. I'll never forget my mother's cry of pain when they told her she had died. What hurt me most was the lack of ethics and humanity on the part of the nursing staff. It was especially painful to see that when she was hospitalized she clearly improved, recovering her usual state, and that upon returning to the care home she deteriorated again. That completely shattered our trust. No elderly person should spend their last days feeling invisible or neglected. The feeling we're left with is that there was a lack of humanity and respect shown to a fragile person who deserved real care.
- Encarna De la Cruz
I placed my mother in this care home trusting that she would be cared for and safe during a period of extreme vulnerability. Despite being elderly and having Alzheimer's, until she entered the care home she could walk, communicate, was ambulatory, and maintained a certain level of activity. In just a few days, everything changed inexplicably: she began to sleep constantly, stopped walking, and barely reacted. Furthermore, they systematically forced her to wear diapers, with the associated risks of pressure ulcers. In their service charter, the care home commits to preserving the residents' autonomy. Each visit was a more devastating blow than the last. Despite visiting every day and expressing our concerns, we received no clear explanations, and no real measures were taken. In less than a week, we had to admit her to the hospital urgently due to a severe drop in blood pressure. At the hospital, they diagnosed acute kidney failure secondary to an adrenal crisis caused by a lack of medication, along with severe dehydration. After ten days in the hospital, she recovered and was back to being the same person she had been when she entered the care home. That should have been a clear warning sign. However, upon returning to the center, the situation repeated itself. Again, the drowsiness, the lack of mobility, and the accelerated deterioration. There was a second emergency admission for the same reason. This time, she had acute adrenal insufficiency. Even so, no one monitored her hydration or properly reviewed her medication. In less than a month, my mother had completely lost her independence. In the ten days leading up to her death, my mother had been experiencing frequent bowel movements for about 13-14 days. The only solution offered by the two nurses in charge was not to put her under a doctor's care, but rather to move her down to the basement, where she would remain hidden from view. The afternoon before she died, I found my mother alone and neglected, suffering from severe fluid retention, in the so-called basement—misnamed palliative care—without her having received a proper medical evaluation in the preceding days, despite showing clear signs of illness. She was not allowed to attend Advent Mass, but was instead taken down to a floor with little natural light due to her fragile condition. No decision was made to have her evaluated by a doctor, nor was she referred to the hospital. The lack of truly Christian values was evident in this act. That day, upon seeing me arrive, they rushed to alert the caregiver, demonstrating that they were fully aware of her situation. Only the caregiver acknowledged that she had been in very poor health for several days. The staff at the center are failing to fulfill the basic obligations involved in the care of dependent elderly people. The lack of follow-up, responsibility, and appropriate action in serious situations is clear.
- Fernando Sastre Beceiro
Excellent staff, very professional, providing wonderful care with genuine affection from people dedicated to looking after the elderly. Very good, comfortable, and practical facilities, very clean and well-maintained. Good food, very complete and balanced menus. Highly recommended for our parents and relatives. It's a very family-oriented residence, not overcrowded, with a homey atmosphere. Beautiful gardens where you can step outside to enjoy the tranquility and sunshine.
- Elena Jimenez
The best thing about this residence isn't the wonderful garden and the excellent facilities, but the kindness of all its staff. The treatment of my father was spectacular, and everything was handled with great care and affection. Without a doubt, 10 out of 10.
- Maribel Araus
I want to express my deepest gratitude to the team at the Golden Years II Residence for the care they have given my mother over these years. From the very first day, they made us feel supported, listened to, and completely confident that she was in good hands. The staff has always been attentive, respectful, and incredibly loving, both to her and to me. They made us feel like we had another family there. Seeing my mother peaceful, well cared for, and happy is priceless. Thank you for everything you do.
