Sobre esta residencia
Encuentra la residencia de mayores Santo Domingo en Algete y conoce nuestras opciones de alojamiento, servicios médicos e instalaciones
Información de contacto
Algete, 28120 Madrid
Facilidades
- Habitaciones individuales
- Terraza
- Capilla
Servicios
- Médico
- Fisioterapia
- Terapia Ocupacional
- Logopedia
- Podología
- Peluquería
- Lavandería
- Limpieza
- Animación sociocultural
- Estancias temporales
- Enfermería
- Psicología
Titularidad
Private
Opiniones
- Félix del Pino Rojas
SPOILER ALERT: DO NOT TAKE YOUR ELDERLY LOVED ONES TO THIS RESIDENCE, AND IF YOU CAN, TAKE THEM OUT. This was the case with our mother, whom we admitted at the beginning of October, only to have to remove her a week ago. The main deficiency in this residence is the generally low professional qualifications, if not the outright lack of humanity, of some staff members, primarily the ward assistants who are in contact with the residents. As with all generalizations, there have been honorable exceptions, namely: an assistant with the initials M.A., who is the only person in this department who has shown technical competence and genuine concern for our mother. We must also mention the occupational therapist, M., who, like the previous one, demonstrated both competence and compassion. Congratulations and thanks to them. Aside from a few other exceptions, the care is deplorable, starting with the management team (whose head didn't even respond to our emails) as well as other staff members. EVERY DAY since her admission, we have been with our mother, morning and afternoon, Monday through Sunday, weekdays and holidays. We are sharing this because of what I will explain below: they don't care how many times you visit the elderly resident, nor how many times you complain in person or in writing, because even knowing that he receives daily visitors, they will adopt an indifferent attitude, bordering on negligence, to whatever you tell them. All of the above translates into the following (though not all) deficiencies experienced in just four months: The lack of staff, both in number and their sometimes low qualifications, is obvious. The residents' hygiene can be deplorable, with hours going by without changing diapers or sheets, even when they are clearly soiled. It took us almost two weeks to get our mother's sheets to fit her bed. The bathroom and room are a mess, not cleaned until well into the day, and the room's call button is ignored for up to 45 minutes. There were times when our mother was left half-naked, wearing only a t-shirt and a diaper. Clothing has gone missing and has never been found or returned. Glasses and hearing aids have been lost or broken and have not been replaced, nor is there any intention of doing so. They have simply ignored our complaint. On several occasions, doses of sensitive medications such as Oxycodone have gone missing, leading us to doubt that the prescribed regimens were completed. Our mother needed to be lifted out of bed to eat, but this was only done on rare occasions. Otherwise, they would leave the food on a tray, whether she ate it or not, and without administering her medication. There is no coordination between the different services: new arrivals (and there were many) were not informed beforehand about our mother's medical conditions, even though she had two broken vertebrae and had to be moved with extreme care. Basic instructions, such as cleaning a CEPAC (Centralized Emergency Care Unit), were not followed. Despite written instructions left in the room on how to use it, we found it plugged in, undismantled, and uncleaned well into the morning. We brought my mother a television with an internet connection so she could watch HER (only) favorite series and, at best, four other movies. Well, despite posting the simplest possible instructions next to the TV, 90% of the time the caregivers ignored my mother, claiming it was "too complicated and they didn't have time." It took a month to repair a broken slat on the bed frame, and no one did it until we insisted in writing with photos. It took a month to provide a bowel movement report, despite repeated written requests, and when it finally arrived, it contained errors, inaccuracies, and essential omissions regarding bowel movements—essential for our mother's health. Etc., etc., etc. An unmitigated disaster, and don't let the location of the residence in Santo Domingo fool you.
- Jose Luis Sanchez
If you're looking for a care home that's understaffed for the number of residents and where the practices of many employees leave much to be desired, then go ahead. The truth is, the place is deceiving. You walk in the door and it's nice, and at first, everyone is all smiles and friendly faces... but as they say, all that glitters is not gold. There are shifts where there's no nurse and others where there's only one nurse for 157 residents... some of the assistants have little to no idea about patient transfers... Nurses are hired and then misled, promised things that aren't true, and given fixed shifts that then turn out not to be. When they then ask you to work shifts that were clearly stated from the beginning as impossible, they either "invite" you to leave or simply fire you. The management leaves much to be desired...it's like putting me in charge of a plane without being a pilot; the plane would most likely crash. The same thing happens when you have someone in charge of a care home whose sole objective is to fill the place to keep the bosses happy by bringing in more money, but who has no qualms about leaving 157 residents without a nurse for 8 hours, and sometimes for a 12-hour shift. Both my wife and I have worked in care homes, both in Spain and abroad. My wife has managed nursing teams in hospitals and overseen various services, and we have never witnessed such poor management. In short, if you're looking for beautiful gardens and "luxurious" spaces, don't hesitate and go to this care home. If, on the other hand, you're looking for a place where your loved ones receive excellent care and attention, then my professional recommendation is that you keep looking. Believe me, paying more doesn't guarantee better care.
- juan tribaldos perez
Good facilities, long visiting hours, and no restrictions. Very lax management that ignores the organizational problems which, along with staff shortages, are the reason for the low quality of service, although management has improved since Bouco took over the residence. At least, if the organizational problems haven't been addressed, Bouco has acknowledged them verbally with the residents and implemented temporary solutions in this new phase. All of this translates into medication errors, poor cleaning, inadequate care, and lost clothing and belongings. Some of the staff are very capable and attentive (1/2), and the rest are a disaster. Things function thanks to them: reception, occupational therapy, head nurse, floor manager, and some of the assistants. The constant staff turnover, especially of the doctor, and the lack of protocols for communicating personalized care needs to new staff is another significant deficiency that greatly impacts resident care. Despite having a quality certification, the residence doesn't appear to be organized appropriately for its function, nor do it have verifiable control procedures.
- Jacqueline Limon
My mother has been in the care home for a year now, and the care from all the staff couldn't be better; they are kind and caring. Furthermore, the management is always attentive to any areas for improvement that we bring to their attention.
- Maria
A nursing home with a high level of human quality, staffed by caring and empathetic professionals. Competent staff who are concerned about the elderly. A close, family-like atmosphere. A good team of professionals, responsible and attentive, with a great vocation. Responsible and committed professionals. A nursing home with a lot of joy, good food, and wonderful service. Highly recommended.
