Sobre esta residencia
Descubre nuestra residencia de mayores en Collado Villalba, así como sus opciones de alojamiento, habitaciones y servicios residenciales
Información de contacto
Collado Villalba, 28400 Madrid
Facilidades
- Habitaciones individuales
- Habitaciones dobles
- Jardín
- Terraza
- Capilla
Servicios
- Médico
- Fisioterapia
- Terapia Ocupacional
- Psicología
- Podología
- Peluquería
- Lavandería
- Limpieza
- Animación sociocultural
- Estancias temporales
- Enfermería
Titularidad
Private
Opiniones
Orpea Collado Villalba recibe opiniones polarizadas que reflejan una experiencia inconsistente: mientras algunos usuarios elogian las instalaciones, el ambiente agradable y la atención profesional del equipo en general, otros reportan problemas graves como negligencia en el cuidado de residentes, falta de responsabilidad administrativa y una gestión deficiente bajo la dirección actual. Las valoraciones positivas destacan la amabilidad del personal y las instalaciones bonitas, pero las críticas severas señalan incidencias de higiene deficiente, pérdida de pertenencias y un trato impersonal que sugiere que
- David Crazy Dron
Highly recommended. Beautiful place. Amazing center. Exquisite service. Spacious. Bright. Garden areas for strolling.
- Fernando Díaz
The staff are very good and the location is wonderful, but I'm not giving it 5 stars because the last few months have been a disaster with some assistants complaining that they can't do any more, which negatively impacts the treatment and care of the residents.
- jose luis Aparicio
I had to take my aunt to this care home because it was no longer possible to care for her at home with caregivers. The day we visited the facilities, it seemed like a place where the residents were well cared for, and we saw a pleasant and lively atmosphere. With great sadness, I had to leave her there, hoping she would adapt quickly to her new situation. She had significant cognitive impairment, and I wasn't entirely sure about it. As the days went by, she eventually adapted. Not only that, but they adjusted her medication, and she improved with a fluid retention problem she had. The treatment from the management and the entire team was always good and kind, always keeping me informed about my relative's condition and abilities. Finally, my aunt passed away. She was very old and frail. At that age, any illness that might be minor in a young person can end the life of an elderly woman. For my part, I will always remember the days my wife and I visited, especially during the nice weather, and strolled in the shade of the large trees in the courtyard. A big thank you to the entire staff at the residence.
- David Pulgar
Hello. Before giving the full review, I'll give a little background. My father was diagnosed with mild dementia a few years ago. Unfortunately, given that my mother was very old and we didn't have the medical means to properly care for him, we had to place my father in a nursing home, with the resulting pain that comes with having to put your father or mother in a nursing home. First, we placed him in a nursing home in San Martin de Valdeiglesias. The residence was private and called "Residencia Virgen de la Nueva." I can't complain about that residence; the service was pleasant and everything was great. They treated my father perfectly in every way. We applied for a subsidized nursing home (which we all pay for with our taxes; it's not just a gift) and were awarded the Orpea Nursing Home in Collado Villalba. This way, we were able to get closer to my father, since we live in Getafe, and although San Martin de Valdeiglesias was great, it was quite far away, and we were running out of money to pay for it. Let's remember that you have to pay 86% of the pension the person receiving, in this case my father, must be paid, so it's not a freebie. So we arrived at Orpea, a nursing home run by Miss María Jesús, a true mercenary for the elderly, who only sees numbers, has no empathy, and very little people skills. From the first moment, she came across as an arrogant person and the typical civil servant who demands every possible obligation from you without giving you a break, even though she ignores your rights. During the months my father was there, there were constant problems; they charged you for everything without taking responsibility for anything at all. They lost my father's dentures during a transfer to the emergency room. We claimed them back, and they told us that was the way it was, that we could file a complaint if we wanted, and that what did we think? With the money they charged my father, she could go on vacation. That's the director, María Jesús. They charged us for rides to the hospital with an escort, and we found out that a taxi driver was handing my father over to us, with the danger that came with traveling alone in a taxi with no one watching over him. When we finally found another residence, when they handed over his belongings, they handed us completely destroyed clothes without giving us any explanation or warning. My father would frequently get a urinary tract infection, and when we went, his clothes were always messy and dirty. We would tell them, and they didn't care. They always gave us the same excuse: that he had soiled himself that day. They let him defecate and pee in his diapers, and they would spend hours doing that. Many times when we went to see him, we found him sleepy and lifeless. The relationship between the medical services was like that; it seemed like they were at odds with each other, throwing shit at each other without wanting to know more. The only people who were somewhat safe were the psychologist and a new girl who came in as a social worker. When you spoke to that María Jesús, she was all arrogance, she kept cutting you off and wouldn't even let you speak. Today, my father is in the "Clínica Geriátrica de Los Ángeles" nursing home in Getafe, and he's a different person. He no longer has a urinary tract infection and is much happier and more alert, which makes us think a lot about the treatment he received at Orpea. Of course, of the three nursing homes he's been to, Orpea is the worst. A place where your loved one will die before their time and you'll see them slowly fade away. Luckily, we were able to get them out of there in a few months, and now Getafe is doing great. Orpea is death in life, and its director is the undertaker, who only cares about her numbers and doesn't hesitate to take no responsibility. She even asks you to give her your blood, but setting an example is none. If you love your loved one, find another nursing home; this is death. Of course, this is just our personal experience, the feelings and treatment we have had, and we would like to share them with future clients.
- Rosanna Padilla Gonzalez
On behalf of the family, I would like to thank Orpea Collado Villalba for their compassion and professionalism. I can confirm the impeccable care my mother received from the entire organization. The nursing assistants, nurses, and doctors were a tremendous support. The management allowed us to enjoy every moment with our mother until her very last. Thank you all so much for making the end of her life more bearable. The whole family thanks you.
