Información de contacto
Algete, 28110 Madrid
Titularidad
Private
Opiniones
Galdama Algete recibe opiniones muy divididas que reflejan inconsistencias significativas en la calidad de atención. Mientras que algunos residentes reportan negligencia médica grave, falta de comunicación con familias, deficiencias en higiene y seguridad, y un personal problemático e irrespetuoso (especialmente una coordinadora de turno tarde), otros usuarios expresan satisfacción con el cuidado y la limpieza. La principal preocupación compartida es la falta de recursos, actividades limitadas para residentes dependientes, y prácticas cuestionables como la retención de depósitos; destaca positivamente
- claudia moreno vicente
NEVER TAKE YOUR FAMILY MEMBER HERE My grandfather entered this residence on October 30th of last year and passed away three months later. In that short time, I saw not only many deficiencies but also how neglected the facility was. The staff here left much to be desired; they didn't communicate with family members at all, not even to inform them about my grandfather's progress and adjustment, as he was unable to communicate. Not to mention that he had a catheter, and we had to inform them when we visited that he had an infection (who knows how many days he'd had it) because they "didn't notice." I especially want to mention one of the caregivers who claimed to be a "coordinator," named Manuela. This woman confronted family members, spoke rudely to us, and even overstepped her professional boundaries to dictate what she could and couldn't do. Specifically, the nursing home had been notified that on the days we visited, they had to get my grandfather out of bed so we could take him for a walk (he was bedridden by the doctors' decision for his comfort). Every time I arrived (which took me two hours), I found him lying down, and they refused to get him up, even though I had called in the morning to let them know we were coming. The day this woman confronted me was because we had already been there several times, and both my aunt and I decided that if they wouldn't get him up, we would. She came to me in a threatening tone, telling us not to even think about it. After discussing this with several relatives who visited the nursing home, they all agreed that she was the problem. I hope no elderly person ever has to be in her care. On the other hand, Alina, a nurse at the nursing home, is the best thing that could have happened to us. She was incredibly caring about my grandfather, kept me informed of everything, and always greeted both him and me with a smile whenever I visited. She was the one who personally notified me that my grandfather had suddenly fallen ill and needed to be rushed to the emergency room (he passed away three days later). The nursing home never contacted us, not once. However, she was attentive every single day until we finally broke the news to her. I will always be grateful to her for that. Oh, and I almost forgot, just like them, they don't return your deposit.
- A V
It's not one of the worst, but what ruins this residence is an afternoon shift coordinator who treats residents and visitors terribly. Despite complaints, she continues to work there, creating a negative and unpleasant atmosphere.
- Isabel M
My mother has been in this care home for over a year, and now that I can compare, I clearly see its shortcomings: a lack of resources, staff, and motivation. The healthcare staff, and especially the doctor who is regularly present at the home, are of questionable professionalism. My mother had a urinary tract infection that was very poorly managed by the facility. It started with us, her family, having to take her to the emergency room ourselves when we saw that she wasn't behaving "normally" (she could barely walk). According to the care home management, they hadn't "noticed" anything when it was more than obvious. There is a complete lack of activities for the residents, especially for the most vulnerable and dependent ones. There's barely one activity a day, which means that the rest of the time the residents are sitting in an armchair with the television on. They have visiting hours, which, at the very least, makes you suspicious of the facility's transparency, unlike other centers where there are no visiting hours and you can access the premises freely. Additionally, even when accessing a publicly funded place through the Community of Madrid, a deposit is required, which is unusual for these types of places. Supposedly, it's returned three months after the relationship with the center ends… but in our case, it took four months and only after several unanswered requests. In short, the center has many things that need improvement, which has made our experience with it less than satisfactory. The decision to place a family member in a care home is already very difficult and painful without having to reconsider, for external reasons, whether you made the right decision for your loved one.
- cristina tajuelo
My grandmother was in this care home for five months, and the treatment she received was appalling and disastrous. It's deeply concerning that a care home that advertises itself as a "medicalized facility" is anything but medicalized. Well, yes, there was a doctor and two nursing assistants, with whom we had more than just words and were treated with disrespect by one of them, all because we complained about my grandmother's health condition at the time, which was being neglected. For them, a fever of 38.3 degrees Celsius wasn't a fever, it was just the heat. Impeccable work! Fortunately, she spent more time in the hospital than there. Because of their care, within 48 hours of being discharged, my grandmother was back in critical condition, requiring immediate readmission. It's a shame that we felt more at ease with her in the hospital than in the care home. For us, and for her, it was one of the worst experiences we've ever had. We do not recommend this care home to anyone who needs to place their family members there for any reason. Yes, my grandmother was groomed, clean, showered, and the rest of the time, asleep in her wheelchair in a corner. We're not sure if they gave her her medication (because if they had, we wouldn't have been rushing to the hospital every other day with her chronic condition), nor if they fed her. You know how it is: asleep = why bother getting her to eat? If you care about your family, look at other care homes. We had no other option but to accept it because it was urgent, and then we had to wait four agonizing months to get her transferred to another facility. Had I known this, I wouldn't have left my grandmother there, when the treatment she deserved was wonderful, not appalling. I hope there's significant and thorough vetting when hiring staff at care homes. Because a care home isn't inherently bad; it's the unprofessional and unqualified people who work there who make it so terrible. That's my advice.
- Carlos Zanetti
I've read some negative reports about the nursing home and want to share my experience, as my opinion is clearly positive. My sister suffers from dementia and is very happy and well cared for at the nursing home. My sister, whom I usually visit three times a week, has no complaints. The room is always clean and tidy. She has no complaints about the food, the personal attention she receives, or the maintenance of personal hygiene. The visiting hours are acceptable, and after four months, I can't find anything negative to report. The nursing home management and staff are attentive and friendly. I suppose they respond to the treatment they receive: If visitors believe their inpatient relative deserves very special treatment, they may not be satisfied, as there are many patients and we all expect the same thing. But we must be reasonable and accept that all nursing homes have some limitations. We just need to evaluate those limitations in the context and budget, trying to be objective. I am very satisfied with the Aldama nursing home and its staff.
