Sobre esta residencia
Residencia privada para personas mayores válidas y dependientes situada en el municipio de El Álamo en Madrid. Centro acreditado
Información de contacto
Álamo (El), 28607 Madrid
Facilidades
- Habitaciones individuales
- Habitaciones dobles
- Jardín
- Terraza
- Capilla
- Televisión
Servicios
- Médico
- Fisioterapia
- Terapia Ocupacional
- Podología
- Peluquería
- Lavandería
- Cocina propia
- Servicio religioso
Titularidad
Private
Opiniones
Emera El Álamo recibe opiniones muy divididas que reflejan experiencias muy distintas: mientras algunos usuarios destacan las excelentes instalaciones, el trato amable del personal y la buena relación calidad-precio, otros expresan preocupación grave sobre la atención médica y la capacidad del equipo sanitario para detectar problemas de salud importantes en los residentes. Las críticas más severas señalan negligencia en el seguimiento médico y falta de respuesta a las alertas de familiares, lo que sugiere que la calidad de la atención podría ser inconsistente y que la supervisión sanitaria requiere mej
- Francisco Javier Ramos Almansa
Normal
- SDRM
I want to give a fair review because the issue of nursing homes is complex. Nobody has the time or inclination to care for their elderly relatives, but everyone raises a huge fuss when the care isn't perfect, as if the staff at these centers were gods or Superman cubed. In Spain, the prevailing attitude is "good, nice, and cheap," and when it comes to elderly (or child) care, it's best if it comes with a red ribbon as the cherry on top and absolute perfection. In Spain, we have the unhealthy habit of asking for the impossible, but we're not willing to pay for either. After visiting several nursing homes in town, we chose this one because it offered the best value for money that we could afford. The elderly woman was very averse (since she was young) to nursing homes; she hated them with all her heart and always said she "would rather die" than be in one. The first 15 days were the most difficult for her (she complained a couple of times), but after a month she was so happy to be there that she would (literally) sometimes tell us, "You can go now, children." I can tell you that she was very reluctant to go to these kinds of facilities and, moreover, had a very difficult personality. That's from the resident's perspective. As a family, we visited her at least once or twice a week and saw that she was well cared for and kept clean during the year and a half she was there, as she was admitted with a decline that made it impossible for us to care for her at home any longer (she was 95 and passed away just after turning 97). Obviously, there are always things to "adjust" (even more so in jobs like this, where it's a constant process of adjustment between people), but they were always willing and eager to listen. We've been deeply affected by the patience required in this thankless and difficult profession... and one that so few people are capable of carrying out. In short, we have nothing but gratitude for the professionals at this residence. A team of people we feel are approachable and friendly, with a few things to improve, but offering more than acceptable value for money. A big hug to all of you. We appreciate your thankless work (which no amount of money in the world can repay). Maribel and family.
- Marta I. Jorge Maestro
My aunt stayed at Emera El Álamo, and the experience was very positive. The facilities are excellent; it's a bright and airy residence with a well-designed square layout and a central courtyard. The double rooms are spacious, and all the staff, from reception to the caregivers, are very friendly and always greet you with a smile. I don't think it's a huge residence compared to others, so you don't feel overwhelmed by the number of people when you arrive. My only complaint is its distance from Madrid, but otherwise, it's well-connected by public transport.
- Mcponsita
Don't even think about taking your elderly relatives to this care home. They make it sound wonderful, but when it comes down to it, they neglect our parents. My mother-in-law just passed away, and there was appalling negligence on the part of the care home's medical staff. The doctor was incompetent; I don't know how they can give the title of doctor to someone who is in charge of the elderly and doesn't know what ailments they might have. Is it normal for her to say that my mother-in-law's legs were swollen because that happens to everyone at this time of year? My mother-in-law had early-stage dementia and couldn't be alone at home, which is why we took her to a care home, but her health was excellent, and she walked perfectly. After Easter, she started going to bed very early because she was exhausted, and she had been saying for some time that she got very tired and felt weakness in her legs. We kept telling the care home to have the doctor see her and check her because her legs, especially one of them, were so swollen... THEY COMPLETELY IGNORED US. This summer we took her to the beach for a week and had to rent a wheelchair because she was completely exhausted. She was totally dependent on my husband and me to dress her, bathe her, and help her to the bathroom. When we returned to the care home, we notified them and said she needed them to dress her, bathe her, help her to the bathroom, etc., because she was very weak. We asked them to please see the doctor, but they completely ignored us. What happened? She fell. The physical therapists saw her and said she could walk with a cane. She fell again and this time hit her temple very hard. They took her to the hospital, and the CT scan showed she had coronary insufficiency and fluid in her lungs, which explained her weakness and fatigue. She slept a lot. On her second night in the hospital, she had a stroke, probably caused by a blood clot from the fall, and everything became even more complicated. Finally, since she didn't respond, the doctors advised sedating her. Perhaps if they had detected her coronary insufficiency in time, my mother-in-law would be medicated and here with us. She was very ill, and they didn't see it coming. I should also mention that they called us to ask about her two days after she'd been in the hospital... I mean, you send an elderly person from your care home in an ambulance and forget to ask about their condition that same day, two days go by... I find that appalling! Anyway, I'm saying this because I don't want this to happen to anyone else; our elders deserve the very best. Now we are trying to cope with her absence, with our pain and our sorrow. She is now resting in peace... and she is free and will be happy, because she wasn't happy in that care home. 🙏
- Yolanda Colomer de lucas
I think it could have been avoided. I spoke with the doctor, the head of the ward, the physiotherapists, everyone. My mother was very tired, a lot, and it wasn't normal. The weekend before her fall, I asked them to take her in a wheelchair and have the physiotherapists assess her to teach her how to use a walker. They told me she's fine, but I should continue using a cane. The next day, she fell on her head, hitting it hard. At the hospital, they gave us the first bad news: my mother had a condition that, if they had kept it secret at the nursing home, they might have heard that something was wrong. She probably fell because of the weakness it caused. A few days later, they called us from the nursing home to ask about my mother... they told us they'd forgotten to call us. They gave us the second bad news, and my mother died five days later. She was very sick, and they didn't know how to see her. I can't forgive you. To anyone reading this, I'd just like to ask you to look for better nursing homes. They didn't take good care of my mother there.
