Sobre esta residencia
En Caseresidencial encontrarás la residencia para mayores La Moraleja en Madrid con la mejor asistencia y cuidados especializados según tus necesidades ¿Hablamos?
Información de contacto
Alcobendas, 28109 Madrid
Facilidades
- Habitaciones dobles
- Jardín
- Terraza
- Capilla
- Biblioteca
Servicios
- Médico
- Fisioterapia
- Psicología
- Podología
- Peluquería
- Lavandería
- Limpieza
- Comedor
- Cocina propia
- Animación sociocultural
- Teleasistencia
Titularidad
Private
Opiniones
Caser Residencial La Moraleja recibe opiniones muy polarizadas que reflejan experiencias radicalmente diferentes. Mientras algunos usuarios elogian la profesionalidad del equipo, las instalaciones y la atención personalizada recibida, otros reportan problemas graves como negligencia médica, pérdida de objetos personales, medicación incorrecta, falta de seguimiento de protocolos de fisioterapia y deterioro acelerado del paciente. Esta disparidad sugiere que la calidad de la atención puede variar significativamente según el turno, el personal asignado o el piso donde se encuentre el residente.
- Raquel García
Today I feel stronger and can give my opinion about this nursing home. It was a horrible experience; I don't think I'll ever forgive myself for taking my mother there. We believed that at that time, after some falls and given her condition, it was the best thing to do. We finally decided to send her to Caser for a while, thinking she would be better there. We visited her every day, and here's a summary of what we experienced. In general, they seem to care about her individually, but as soon as you leave the meeting, nothing or almost nothing is said about what was discussed. She was only there for two months; it's incredible how they can cause a person to deteriorate in such a short time. Summary of what we experienced: * Loss of dentures on two occasions. One day they told us that her dentures didn't fit properly, and we discovered they belonged to the other woman in her room, and they hadn't noticed. * They immediately tell you how beneficial it would be for her to go to the physiotherapist, which is an extra charge, and of course, you agree to it. * A handbag disappeared, straight from her closet. The colleague was immobilized; it couldn't have been her. She told the coordinator, and they kept saying yes, yes, yes, but nothing was done. Photos were shown to help locate it. * A gold ring disappeared. We left it with her because it was very special to her and gave her peace of mind. They kept saying yes, yes, yes, but nothing was done. Photos were shown to help locate it. * They told us to write an email with the incidents, but almost no one replied, only someone who said it wasn't their responsibility, "It's not my problem..." * They put her in a corner of the dining room with two people who weren't speaking. This was supposed to be for socializing, but we were the ones who had to tell her that it would be better to be with someone who would talk because we saw she was starting to fall asleep. * Since she was wearing pull-up diapers and they stopped reminding her to go to the bathroom regularly, compared to the day center she attended before, we found her diaper so soaked it was falling off under the weight of the diaper. A member of the administration noticed this. She improved somewhat, but soon reverted to the same condition. This is just a minor detail; now the serious part begins. * They gave her the wrong medication. * One day, while we were with her, we realized the nurse had skipped her appointment and they hadn't given her the medication. She was diabetic. We saw her getting a little worse each day, but since it was only the first few weeks, we thought it was just adjustment. When she had been there for a month and a half, she fell, and from that moment on, it was a complete disaster. She had to be immobilized from the bed to the chair because of a fracture. They didn't follow the physiotherapist's instructions; if one shift listened to them, the next shift wouldn't. They picked her up for diaper changes any old way. * We considered moving her to a different care home, bringing her home, but it was very difficult because, with an injury and Christmas approaching, there were no vacancies anywhere else. We visited her at different times, and there was always something wrong. We saw how little effort was put into making sure she ate. There was a male aide who treated them with particular arrogance, and as soon as they struggled even slightly, he would leave them without food. We even asked to feed her ourselves. We found her with pieces of breakfast biscuit in her mouth at lunchtime and crumbs on her sweater from the morning. Other families told us this was common, but they didn't want to say much so as not to upset their relatives. I had to request the second meeting myself, given the number of problems that had arisen. I asked for the director to be present, but he didn't show up. Only a month and a half had passed, and my mother was unrecognizable. We were desperate and every day we tried to talk to someone to find a solution. They would agree with us, but something else would happen, and it would keep happening. When she was admitted the last time, she had mouth sores, wounds on her bottom, an infection, she could barely speak, and her blood sugar and blood pressure were unstable. Even a nurse who was on a week's vacation was shocked when he saw her condition and took her for walks in a wheelchair to try to clear her head. We fought as hard as we could, but she died at Christmas.
- Juan Ramon Jove Elizondo Jove Elizondo
I stayed at this institution for 15 days due to knee replacement surgery. It was the best decision I could have made. The administrative staff, nurses, physiotherapists, and doctors are exceptional. They are very professional and caring, and they made my stay wonderful. They helped me cope with the post-operative period in the best possible way, which I greatly appreciate. I wholeheartedly recommend them with 5 stars, because that's the highest rating.
- Carlos Durá
I had to find an emergency care home for a family member, and after visiting many, this was clearly the best. It's like a 4 or 5-star hotel. The residents aren't just parked there. Instead, there's a large team caring for them. It has several floors, with residents moved to different floors depending on their needs. This means that if a resident's condition deteriorates and they become less independent, they can continue to receive care in the same residence, remaining in the same familiar environment. And the feeling for those accompanying them is that they've left their loved one in a pleasant place, with rooms to spend time with them, a library. Special mention goes to Carolina, who showed me around the residence with great kindness, to Victor, the director who reassured us in the beginning, and especially to Leyre, who provided close and attentive support to both us and my family member. I could also mention Félix, who's in charge of the 3rd floor, Fabiola, the two Albas, Lucía, Nimia... and I'm sure I'm forgetting some names. Thank you from the bottom of my heart for what you've done. There aren't enough stars on Google. Hugs
- Marina Escarpa
Working with people in institutional care is hard, complicated, and often makes managing emotions difficult. As a nurse and as a family member of someone in this residence, I want to thank Dr. Daniela, the nurses, nursing assistants, cleaners, cooks... for the care and attention my grandmother receives. However, what I will not allow or tolerate is that we were not notified about a 90-year-old woman experiencing symptomatic hypotension, a urinary tract infection, and disorientation that had been developing for two days. Dr. Luis did not do his job properly; he committed medical negligence. Luis, you are dealing with people, elderly people, even those with neurological problems; care for them and treat them as if they were your own family; if you can't, leave the profession. Once again, thank you to my other colleagues because their work is admirable and deserves our gratitude.
- Agustin Gallego
I want to share my excellent experience at the Caser La Moraleja nursing home in Madrid. We admitted our mother, who unfortunately passed away on October 6, 2025. Throughout her stay, the treatment, attention, and care my mother received from all the professionals working there was excellent: tenderness, affection, kindness, dedication, professionalism, etc. The list of positive adjectives is so extensive that I couldn't include it here due to lack of space. Furthermore, on the day of my mother's death, the entire staff went out of their way to help the family on that difficult day. I don't know what the service is like at other nursing homes, but in this case at Caser Residencial La Moraleja, it was 10/10. Many thanks to all the professionals.
