Información de contacto
Figaró-Montmany, 08590 Barcelona
Titularidad
Private
Opiniones
Hotel Congost presenta una clara dicotomía: mientras que el personal de cuidados recibe elogios consistentes por su dedicación y atención hacia los residentes, la gestión del centro es fuertemente criticada por problemas graves incluyendo mantenimiento deficiente (elevador averiado), falta de empatía tras fallecimientos, demoras prolongadas en devoluciones de depósitos y cobros cuestionables. Las familias reportan experiencias traumáticas durante procesos administrativos, lo que sugiere que aunque la calidad asistencial es positiva, la gestión administrativa y el trato humano en momentos delicados requieren
- Mercedes Rubio Martisella
I love this town, it's small but very cool, the people are very friendly, there are beautiful places surrounded by impressive mountains.
- mònica camp
The situation this holiday season is deplorable. The elevator has been out of service since Christmas Day and was at least until Sunday, January 12th, when I went to visit a friend. How are the residents supposed to get around? Most haven't left their rooms since then. The conditions are appalling.
- Teresa esteban bueno
It's appalling. It leaves much to be desired. It's been a disaster since the family member who was admitted has passed away. They're just making excuses for not returning the deposit; we've been waiting for four and a half months and still don't know when they'll do it. They tell you one thing and then do another. And the cleanliness is extremely poor.
- R. Rubio
Excellent care from the staff who look after our elderly residents. Thank you for the wonderful care my two grandparents received during the five years they were with you. I can't say the same about the person who manages the center. She has always lacked tact, but she was particularly rude after my grandmother's passing. Very, very bad, Ana...
- Marcelino Viana
Hello, good morning. I waited until I received my final payment because I have absolutely no confidence in the management of this care home to give my opinion. My mother was there for about two years and unfortunately passed away. The situation is even more shocking because, of the €100 I paid for the clothing chip, they deducted the cost of the clothes I took to wear to her funeral. This is unbelievable; they have no shame or empathy. Then I had to wait three and a half months to receive my final payment. It's all outrageous on the part of the management of this care home. As for the staff, there's a mixed bag. Some workers go out of their way for the elderly residents, while others don't. I especially wanted to say something positive about the nurse Celaya; I think she's a great professional, and I told her so. I think this care home needs something more to stand out because with such terrible management, they won't achieve anything. I just want to thank the staff for the care they gave my mother. Thank you for everything.
