Sobre esta residencia
La Residencia para Mayores Bonanova, en Barcelona, cuenta con todo tipo de servicios: ✓ Atención médica personalizada ✓ Entorno privilegiado. ▷ ¡Contacta!
Información de contacto
Barcelona, 08017 Barcelona
Facilidades
- Terraza
- Sala de estar
- Biblioteca
- Televisión
- Aire acondicionado
- Calefacción
- Videovigilancia
Servicios
- Médico
- Fisioterapia
- Terapia Ocupacional
- Podología
- Peluquería
- Lavandería
- Limpieza
- Cocina propia
- Animación sociocultural
- Talleres y actividades
- Estimulación cognitiva
- Estancias temporales
- Centro de día
Titularidad
Private
Opiniones
DomusVi Bonanova presenta una experiencia altamente polarizada: mientras algunos usuarios destacan la excelente atención profesional y el cuidado meticuloso recibido, otros reportan casos graves de negligencia, falta de coordinación entre personal, deficiencias higiénicas y abandono en la atención médica, especialmente con pacientes con Alzheimer avanzado, lo que ha resultado en hospitalizaciones y deterioro de la calidad de vida. Las críticas consistentes señalan problemas sistémicos en la supervisión, comunicación interna y control de medicamentos que contrastan fuertemente con los testimonios positivos sobre el servicio de la
- Juan C.
I am very grateful for the treatment I received at DomusVi Bonanova. From the very beginning, both the center and all the staff have demonstrated impeccable professionalism, but above all, extraordinary human quality. It is a huge peace of mind to see how they take care of every detail and how they are always aware of everything. Totally recommended for the trust they transmit.
- Kristi Marcinik
We experienced the worst possible situation: degrading treatment of my father and complete indifference and neglect from the staff, doctors, and the director, Ernest. My father entered the care home in June 2024 with an Alzheimer's diagnosis. Before his admission, we had several meetings with the social worker, Ane, to learn about the center's operations and to ensure that our decision was the most appropriate. We provided medical reports from his neurologist and other medical professionals, as well as information we considered relevant to his care. Once admitted, everything seemed to be going well, except for the fact that for months we had requested urine tests because he frequently suffered from infections due to kidney problems. It wasn't until over four months after his admission that he had his first checkup. Finally, in January 2025, he had to go to the hospital to receive intravenous treatment for a bacterial infection. It's important to note that on the day I took him to the hospital because he had developed a fever at 1 p.m., not a single doctor came to see him. We finally left for the hospital around 8 p.m. The nursing home claims to have doctors on-site 24/7. My father often wore the same clothes for days without being changed, to the point where they were soaked with urine, and even then, they wouldn't attend to him to bathe and change him. They didn't monitor his daily medication, and on one occasion, we found the medication my father was supposed to take at 8 a.m. in his pocket at 3 p.m. The room often had a very strong smell of urine due to the lack of cleaning and disinfection, as well as the neglect of checking the soiled linens and leaving them in the closet/drawers. There was a lack of coordination and communication between the nursing assistants, nurses, doctors, and the management team. Nobody knew anything, and the responses were: "He's not my patient," "It wasn't my shift," "I'm from cleaning," "I'm a manager or social worker." The day I took my father to the hospital, I requested to see his medical report to find out what time they first detected his fever and what time they gave him the medication. They never made it available and only told me that they tried to give him the medication around 1 p.m., he spat it out, and they didn't try again until 3 p.m. The excuse was that my father was resisting or that the nurse was busy. My father complained that he was disoriented, didn't want to eat, and didn't want to do any activities, but we discovered that they weren't really attending to him or encouraging him to leave his room. Fortunately, we always had a caregiver who came every day, and that was the only way my father received daily attention. When the doctor called, always after we had filed formal complaints about the lack of follow-up on health issues, she always asked the same questions: what condition my father was in, whether he had private or public health insurance, and that they needed copies of his health insurance cards. All this information was always in her possession from the very first day. After holding two separate meetings with the management team to report the lack of care, hygiene, showers, cleanliness, etc., they initially claimed to be unaware of these issues and assured us they would take the necessary steps to rectify the situation. However, after repeated verbal and written complaints, no action was ever taken. Every time we visited my father, there was no one from the facility in the hallways. It was common to see the staff chatting casually in the kitchen of the apartment. We felt completely deceived, powerless for having lost precious time with my father that he will never have again, having invested exorbitant amounts of money compared to the care that was never provided. I hope this review helps improve the service and that elderly people and their families who choose this facility can be cared for with the dignity that every person deserves, regardless of their condition or medical situation.
- Juana Aja
I stayed at the Domus Vi residence for just under a month, rehabilitating from knee replacement surgery. The treatment I received from the entire team at the center was excellent. I returned home feeling very confident and barely needing crutches. I am grateful to the entire team for their help during my rehabilitation. If I needed help again, I wouldn't hesitate to return. Thank you very much for your care.
- Kat
Our experience with DOMUS VI has been the worst for our family, especially for our father, a patient with advanced Alzheimer's. Despite providing detailed medical reports, we encountered multiple serious problems, including: 1. Delayed medical tests: Urine tests took MONTHS to complete, leading to a serious infection and hospitalization. 2. Lack of hygiene: Our father went days without being cleaned or changed. 3. Lack of medication control: Doses were found unadministered hours after their scheduled time. 4. Unsanitary conditions: Intense urine odors and dirty linen stored carelessly. 5. Lack of staff coordination: There was a lack of communication between aides, nurses, doctors, and management. 6. Negligence in emergencies: High fevers were not promptly addressed. 7. Isolation and neglect: Lack of stimulation and activities for the patient. 8. Missing information: Medical and administrative data were repeatedly requested. 9. Broken Promises: Meetings with management, Director Ernest Saiz, and Social Worker Ane Coloma did NOT result in improvements. On the contrary, they are incompetent and inconsiderate. They have disrespected my father as a human being with their negligence and lack of consideration. After a hospitalization, we decided to transfer our father to another nursing home, where he now receives adequate care and shows a better quality of life. They believe that DOMUS VI provides poor service despite its high costs and hope this review will drive improvements in care.
- Jordina Casademunt
Beyond the loss of my father and the difficult time we are going through, I can only share our distress and the negative experience we had at this care home. Below, I summarize the main problems we encountered: 1) Lack of coordination among staff. Every time we asked a staff member if they had given him medication, they repeated the same mantra: "I wasn't on that shift; you should ask the person on the morning/afternoon/night shift." (We understand that they could have a patient care course that outlines the different procedures for interacting with patients.) 2) The lack of attention that someone like my father needed. Leaving him in his wheelchair for hours (and telling him they would come right away, which didn't happen), not checking on him throughout the day, pressing the call button and no one coming, and having to go looking for the staff member because they didn't answer the button. 3) Lack of follow-up on my father's condition. We had to insist several times for the nurse to come because he had been very fatigued all morning without moving from the bed. We were very surprised that they didn't check on my father more often. Thanks to our persistence, the nurse came and saw that he had a fever. In the afternoon, the doctor came, but she only listened to his chest and prescribed antibiotics. 4) Lack of control over the medication given at the center. They forgot to give him the antibiotic. We didn't know the dosage, so we asked the afternoon shift worker if he was supposed to take the antibiotic with his lunch. The answer was the same as always: I wasn't on the morning shift. So I had to go with the worker so she could show me the doctor's instructions, and we saw that they had indeed forgotten to give him the antibiotic. I could give many more details... We were looking for a place where our father could be cared for for a few days and know that he was well looked after while we looked for a home care option. But we experienced the opposite: a very bad experience with a poorly coordinated, cold, and unprofessional staff. I hope this review helps improve the service and that seniors and their families who choose this center can be cared for with more dignity.
