Información de contacto
Palma de Mallorca, 07007 Baleares
Titularidad
Private
Opiniones
La Residencia Bocambilia presenta un contraste preocupante entre las valoraciones positivas sobre limpieza e instalaciones y críticas graves sobre la calidad asistencial, incluyendo casos documentados de negligencia médica grave (manejo inadecuado de heridas que derivó en hospitalización prolongada), falta de personal capacitado, servicios insuficientes (ausencia de fisioterapia y psicología), horarios inflexibles y comida de mala calidad nutricional. Aunque algunos usuarios destacan la amabilidad del personal, las reseñas más detalladas revelan serios problemas de atención y cuid
- P F
Peaceful resting place for the elderly. Rooms are clean and newly updated. Staff is polite and friendly.
- Joana Maria
My brother has been in the Bocambilia residence for less than a month, and they've made many mistakes: - They didn't take into account that my brother has dysphagia, and one day they kept putting food in his mouth without making sure he was swallowing it. Four of us (two caregivers, a nurse, and me) had to keep removing everything they had put in his mouth. Despite my complaints, both in person and by email, the same thing happened again another day. Thank God he didn't choke. - They improperly positioned his leg urine bag. They were securing it with his sock despite the numerous elastic bands we provided, which are used for this purpose. But they were throwing them away. - They also improperly positioned my brother, who is completely dependent, in his armchair. But the most serious mistake they made was puncturing a blister that appeared on his heel, which they hadn't even noticed. It was a physiotherapist we paid separately who saw it and immediately notified the nursing staff. After about a week of wound care, I wanted to take my brother to the emergency room at the Planas Clinic. The emergency room doctor said that blisters should never be punctured because there is a risk of infection and serious consequences. My brother already had the beginnings of an ulcer. In the report, the doctor wrote a series of recommendations for wound care: repositioning, avoiding putting weight on his heel, non-occlusive bandages, etc. I gave the report to the nursing staff, and they insisted that they had done the right thing and that they were also following the instructions of the head nurse at the Primary Care Center. They asked me if they should continue with their protocol or the one recommended by the doctor at the Planas Clinic. I told them, naturally, to follow the doctor's protocol. But the mistakes continued: sometimes they didn't apply the pressure-relieving roller correctly, they didn't secure the heel pad properly with the mesh bandage, and they left my brother's heel on the foot for too long (they didn't always use the footstool, etc.). When we returned to the Curas clinic at the Planas clinic a week later, my brother's foot was in terrible condition, with a necrotic plaque. The nurses and the director of the nursing home tried to excuse themselves by saying they had "followed" the clinic's recommendations. The next day, my brother was in a deplorable state. The nursing home doctor called an ambulance, which took us to the Planas clinic. He has been hospitalized for three weeks now, receiving treatment with painkillers, strong antibiotics, and daily foot care. I pray to God that despite the negligence at the Bocambilia nursing home, my brother's foot can be saved and that amputation won't be necessary. I have proof of everything I've stated in this review (numerous emails sent to the principal and the nurse, photos, medical reports, witnesses, etc.). I wrote this review to prevent what happened to my brother from happening again.
- Margarita Lopez-Nieto Truyols
My aunt was hospitalized for a few months until we moved her to another facility. In a small room, all the residents are crammed together, sitting in wheelchairs or hard armchairs. There are no services, no physiotherapy, no psychologist; just one nurse and the name of a doctor we've never seen. My aunt was sick; she was taken to the hospital three times in five days, and when she was discharged, she couldn't rest in her room; she couldn't stand it. They took her in a wheelchair to the dining room and the common room. They forced her to eat. Visiting hours are very limited. You can only be there during normal visiting hours if you're hospitalized or dead, but there are no provisions for care if you're sick. Except for one aide (thank you, Margarita), the rest of the staff have absolutely no empathy. It's a noisy and unpleasant place that I wouldn't recommend to anyone.
- Joana Veny
First of all, I don't like that the schedule isn't flexible; if you leave at 8 pm they won't let you in, and you can't see what they're eating either, and the rooms are tiny.
- Berny Noguera Cuenca
Aside from the large number of residents and insufficient staff, and other issues, the worst thing is the food—if you can even call it food. Many times, residents leave without dinner because it's inedible and completely nutritional. And with the prices they charge, we're not asking for elaborate meals, but at least something edible and nutritious is the bare minimum. I don't want to go on too long, but before admitting a family member, consider other options. This should be the last resort. They're just there for the money; the care is inadequate, and the residents are malnourished. SHAMEFUL.
