Sobre esta residencia
Amplia trayectoria y experiencia en la prestación de servicios orientados al cuidado y bienestar de las personas
Información de contacto
Güímar, 38508 Santa Cruz de Tenerife
Servicios
- Fisioterapia
- Terapia Ocupacional
- Psicología
- Atención personalizada
Titularidad
Private
Opiniones
El Centro Sociosanitario Güímar presenta una situación muy contradictoria: mientras que algunos usuarios elogian sus instalaciones limpias, espaciosas y el trato cálido de ciertos miembros del equipo, otros reportan casos graves de negligencia médica, falta de comunicación y una atención inadecuada a pacientes con mayores necesidades de cuidado. Las experiencias negativas documentan problemas serios en el seguimiento de protocolos médicos, especialmente en el cuidado de heridas y manejo de pacientes dependientes, lo que contrasta fuertemente con las valoraciones positivas sobre las infraestruct
- Marlene Bethencourt
A nursing home that was anything but humane, that's how I would describe it. My grandmother passed away on the afternoon of Thursday, May 29, 2025. For a month and a half, we asked for explanations as to why my grandmother's feet were bandaged. The response from the medical staff was always the same: "The reason for the bandages is to prevent chafing on her feet," without specifying which area of her feet. We then suggested that a family member could bring some kind of orthopedic footwear that would be more comfortable for my grandmother, as she had sensitive skin prone to skin lesions. The response we received was that "the bandages are the best way to prevent chafing." This response seemed incoherent to us. Last Thursday, May 15, at 9:40 a.m., the doctor from the center, whose name we only know as "Cristian," called us. He told us that "we are going to transfer her to the University Hospital of Our Lady of Candelaria because she has a small ulcer on her right leg." Furthermore, he confirmed that my grandmother “had been taking an antibiotic for a week, but it wasn't working against the infection, and that she had previously had other ulcers that this antibiotic had treated.” We didn't understand what “other ulcers” he was referring to, since my grandmother had never had any foot ulcers that we had been informed about. This led us to believe that the bandages were never preventative, as the medical staff had indicated, and that this information had been withheld from us. The vascular surgeon who treated her at the hospital told us verbally that “the condition in which she arrived indicated a clear lack of cleanliness and care of the wounds.” In the medical report, the vascular specialist clearly states that daily wound care should be performed following specific guidelines. All of this is documented in the emergency room report. On the night of the 15th, she was transferred to the Güimar Social and Healthcare Center. Between May 16th and 21st, family members made several visits to the center. On Wednesday, May 21st, after the wound care was completed, the family member went downstairs to speak with the doctor and asked Cristian for an explanation. He was asked again about the frequency of the wound care, to which Cristian replied, "The dressings are being done every two days." Angered, the family member asked if he had read the emergency room report, which stated that the dressings should be done daily. Cristian then took the report from a drawer and read it. Upon finishing, he said, "Yes, ahhh, well, yes, it says here that the dressings are every day. The wound is actually improving." Given Cristian's response and what the family member had seen in the room with the medical staff, the family member felt completely contradictory and powerless. Therefore, the family member decided to show Cristian the photo taken just minutes before. Cristian's response was, "The wound isn't so bad." The family member immediately asked them to please take her back to the hospital, to which Cristian replied that "the antibiotics finish tomorrow, and it's best to wait before sending her to the hospital's emergency room by ambulance if she hasn't improved." On Thursday, May 22nd, around 9:30 a.m., we contacted the center to find out when they would be sending my grandmother to the University Hospital of Our Lady of Candelaria. The doctor who reviewed the results said she had a bacterial infection in her stomach caused by the ulcer infection. She also had a hardened stool from not having a bowel movement for several days, that her kidneys were failing, and that trying to medicate her would only cause her suffering. The doctor explained that even if they gave her more antibiotics, they wouldn't be able to eliminate the bacteria or heal the ulcers. Her body was no longer responding to the medication; she had arrived at the hospital in a critical condition. It is an inhumane and heartless center, with zero empathy for its patients. What they did to my grandmother was very cruel; they let it get to that point.
- sandra s
It's a clean, pleasant, and spacious place. The staff there are all wonderful. My parents are there every morning and are delighted to have a good place to spend a few hours, accompanied by professional and lovely staff like Paula, Nieves, Vanesa, the psychologist, the physiotherapist, and the hairdresser who comes every Monday to lovingly care for the elderly residents who combat their loneliness each day. A great team.
- Miri V G
Unacceptable. As soon as an elderly person has additional needs or any problems, they refuse to take them in because it's too much work for them. They can't even call and tell you directly that they won't be taking the elderly person at the center. After 7-10 calls (which went unanswered) and two months of waiting for a response, they tell us to find another place because, despite being independent, he represents too much work for them due to his other needs. Terrible. Zero humanity and zero decency because they couldn't even communicate the situation.
- maria de las nieves alvarez campos
The facilities are fine, clean, and the gardens are nice, but it's only suitable for non-dependent people, although most centers are fine if you're well-adjusted. They aren't professional enough for dependent people. Even though they keep records, it's useless because it all stays on paper, and they don't take the necessary steps to resolve problems. The doctor, at least the one who saw my mother when she was there, didn't take into account the daily notes, or perhaps the staff didn't keep them—I don't know. The end result is that my mother died less than two months after being admitted, and she spent almost a month in the hospital precisely because of the lack of monitoring I mentioned. If you admit a family member to this center, my personal recommendation is that you never let your guard down. I feel sorry for the few employees who are capable, but some things can't be kept quiet.
- Messagero Benedicto
Ideal facilities. Spectacular location for a residence. Cleanliness and professionalism in some departments. Absolute dedication from the staff. The only problem is the new people who don't understand the center's philosophy. A home for those who live there.