Información de contacto
Candelaria, 38520 Santa Cruz de Tenerife
Titularidad
Private
Opiniones
El Centro de acogida Virgen de Candelaria recibe críticas significativas sobre su calidad de atención y organización, con usuarios reportando deterioro en el cuidado de residentes, falta de actividades recreativas, problemas de higiene y nutrición, así como deficiencias en la accesibilidad y el confort básico como aire acondicionado. Aunque algunos aspectos operativos funcionan adecuadamente, la mayoría de testimonios subrayan la necesidad urgente de mejoras en profesionalismo, supervisión del personal y, especialmente, en el bienestar integral de los mayores residentes.
- Pablo Valls Yllada
The deterioration is obvious; here's an example. Previously, when an ambulance or car wanted to enter the facility, the driver would get out, press the intercom button, and wait until the automatic gate was opened. In fact, there was a sign indicating this (the correct and normal procedure for any reputable facility). Currently, ambulance drivers use the siren or reverse alarm until the gate is opened; some days the siren sounds for 5 or 10 minutes. In my humble opinion, this is disrespectful to our elderly residents and the entire neighborhood. I think it speaks volumes about the lack of professionalism and empathy of the drivers and staff towards the residents. The facility's management should put up several signs, and the staff should enforce the rules. If it's necessary to report a driver who violates the rules, they should be reported, but we must protect our elderly residents at all costs. The City Council could also do its part and put up signs prohibiting the use of horns, as is the case in most nursing homes and hospitals in European cities, to help preserve the well-deserved well-being of our seniors.
- pilar luis
Honestly, they have the basics, but some sit all day watching TV, others staring at the wall. I've never seen them dancing, drawing, or entertaining themselves with anything. And their hygiene isn't anything to write home about, and I know this from experience. I go every week and I see it.
- Jose Vaquero
I think they have a lot of work to do on their organization with the residents. I also notice disorganization in the schedule. When it says 24 hours open, it's open to whom? When you knock on the door or call outside of visiting hours, it's usually impossible to get through. I want to add that the latest incident was my father being admitted to the emergency room with severe dehydration, anemia, malnutrition, infection, and other issues. I had to listen to the hospital staff say that the facility where my father lived needed a serious reprimand several times. Unfortunately, he didn't make it. I don't know to what extent they are or aren't to blame; I'll leave it at that.
- Manfred Vogel
We don't need to discuss the building's flawed architecture. Fundacion Geron isn't responsible for that. But I believe that the quality of care has declined significantly over the last two years. Long-serving, good caregivers have been replaced by temporary contracts. I'm also noticing nutritional deficiencies.
- Rudy Devora
Good service, but there's no air conditioning for the elderly. They waste money on pointless things that don't contribute anything. Less training and more investment in the elderly.
