Sobre esta residencia
El Centro Residencial "Vila do Conde" es un centro gerontológico para personas mayores tanto válidos como asistidos, situado en un lugar privilegiado del Val Miñor, un entorno privilegiado.
Información de contacto
Gondomar, 36380 Pontevedra
Facilidades
- Terraza
- Capilla
Servicios
- Fisioterapia
Titularidad
Private
Opiniones
La Residencia Vila do Conde presenta opiniones profundamente divididas que reflejan una experiencia inconsistente para las familias. Mientras algunos usuarios elogian sinceramente la dedicación vocacional del personal y el trato humanizado recibido, otros reportan negligencias graves incluyendo falta de comunicación ante fallecimientos, higiene deficiente, atención médica inadecuada y dificultades para acceder a la dirección. Esta brecha entre experiencias positivas y negativas sugiere que la calidad de atención puede variar significativamente dependiendo de las circunstancias, lo que plantea preocupaciones sobre la consist
- Ma Auxiliadora Miguel
My mother was hospitalized until her death in 2018, and until now I hadn't been able to find peace. Now I've left my job and started working at a nursing home here in the Betania residence in the town of Muruzábal, Navarre. And now I'm seeing firsthand the care given to the elderly residents and their families, the quality of the food, and especially the extreme cleanliness throughout the residence, with particular emphasis on the rooms and bathrooms. The closets are impeccably organized, the clothes are rotated, and we take care to ensure they're coordinated rather than just grabbing whatever's handy. My mother had a huge bruise on her hand; no one told me how she got it. She had a bedsore on her ankle; I don't know if there were others. I kept asking them to clean the feces under her fingernails, and no one paid any attention, not just for a day or two. The doctor who was there at the time was rude, arrogant, and I could go on. He had absolutely no empathy; he was better suited to caring for goats than for the elderly and their families. You couldn't enter the rooms without prior notice; in mine, all the doors are open and there are no restrictions on family visits. In my case, it was very convenient for them that I lived 800 km away. The caregivers and assistants, instead of attending to the residents, were chatting and laughing, and the smell in the hallways and TV room was appalling. They slathered themselves in cologne, but it didn't mask the filth. Anyway, what can I say that you haven't already experienced? I now see the enormous difference between nursing homes where they work for and with the elderly and others, like this one, that are just a parking lot for old people, not realizing that their salaries come from these very people.
- Olalla Castro
A 10-star staff with wonderful human qualities. Although we share that the facilities are in need of renovation in some areas, for our family, our highest priority was the emotional aspect, and that has been met with the greatest love, closeness, and dedication a human being can receive, both during his stay and during his final days of life, both for him and for us, his family. From the first moment, we felt not only your professionalism, but above all, your humanity. Every word, every gesture of care, made us feel that our father was not alone, that he was surrounded by a team that not only does its job, but lives it with vocation and dedication. Thank you for your patience and daily care, for your kindness, empathy, dedication, and kindness to each and every one of us: the assistants, nurses, counselors, therapist, doctor, social worker, cleaning staff, cooks, psychologist, physiotherapist, administration, reception, management, and the entire team without exception: Marías, Rocíos, Anas, Eva, Marcos, Sila, Águeda, Patri, Domingo—everyone. Thank you for treating our father with the dignity, affection, and closeness that every human being deserves.
- Vanessa Cansino Rodríguez
My grandmother has been in this care home for five months, and honestly, she says so herself: she's very calm and happy, both with the home itself and with the staff. We are also very grateful for the way they treat her and for the information they give us about even the smallest things. Thank you.
- E CC
It's been horrible. They didn't call me about my mother's death. They didn't call me from the nursing staff to tell me if she was in the hospital, or what they did. They don't even call me about her belongings. They've probably already gotten rid of everything. They don't even answer my emails. So they didn't give me any information about her death or how it happened. They said if the nurse calls you, she's on vacation and they don't know anything, they don't know anything, they don't care about anything. And two weeks have passed and they haven't said anything, they haven't called, they haven't answered, they haven't given them any less of a rating. When they normally called me to tell me if she had fallen, now the most important thing is that I didn't get to say goodbye to her.
- Laura Martínez Sánchez
Horrible. I don't recommend it at all, especially for patients with dementia who can't express themselves and how they're treated. Poor care, poorly groomed, over-medicated so they don't bother, the paid hairdressing service leaves messy haircuts, the neurological chair we bought new in January was pitiful in six months, not to mention the food residue stuck to it that we had to clean every day. The medical care is deplorable; my father was being treated with cough syrup by a "doctor" who didn't bother to examine him and diagnose the pneumonia that left him in agony and died within a month. You want to meet with the management, and it's impossible. They bill you for medication my father hasn't used (six boxes of vitamins in one month??? Seriously?). We never received a response to that last bill after trying to contact them several times. The sidewalks leading to the courtyard are made of loose, sunken cobblestones, which makes wheelchairs stick, not to mention the curbs. I don't understand how no one has died, nor how residents with limited or no mobility leave their teeth in the "asphalt garden" they walk through. Don't bring your elders to this nursing home, especially if they're dependent. They deserve quality care, which they won't receive here. You still have time to do better than me.
