Información de contacto
Cartagena, 30396 Murcia
Titularidad
Private
Opiniones
Residencial Casa de Campo presenta opiniones extremadamente polarizadas: mientras algunos residentes elogian las instalaciones modernas, el profesionalismo del personal y la calidad de la atención recibida, la mayoría de las reseñas critican severamente la falta de personal, la rotación constante de cuidadores, la deficiencia en higiene y cuidados básicos (pañales sucios, problemas de salud derivados), la mala calidad de la comida y los servicios de lavandería, además de la falta de comunicación sobre incidentes graves. La brecha entre estas valoraciones sugiere que la calidad del serv
- Cati Grup
I don't recommend it. My opinion: There were few staff members, and they were constantly changing, except for a few veteran caregivers who seemed disgruntled or inexperienced, which was reflected in the treatment and care of the residents. The food was of low quality, and because there was a lack of staff and organization, they didn't even have time to prepare it. She almost always had a dirty diaper, which caused infections. The clothing was a disaster, but that's the least of it. When they showered her, they always dried out her scalp, and my mother had an itchy head. In winter, she almost always had a cold because the temperature varied from room to room. Sometimes they opened the windows to ventilate and dressed or undressed her, sometimes overdressing her and other times underdressing her. When they did turn on the TV, it was at a very high volume, which was bothersome, even though my mother could hear it perfectly. The only positive aspects I can mention are some of the veteran caregivers and the clean, modern facilities. But the most important thing, the overall care of the residents, was severely lacking. If you have any serious problems, speak directly with IMAS, not the care home. I had a lot of trouble because I always spoke to the manager when I noticed things wrong. There were a few incidents, and I only found out about them when I went to visit her, because they didn't tell us anything, except for one day when they did notify us because my mother hit her head hard and had to be taken to the emergency room. We're talking about very elderly people, with fragile health, and in my mother's case, with Alzheimer's disease. They should improve significantly.
- Encarna Baspe
Año tras año ha ido perdiendo mucho, cambiando empleados y por tanto el trato personal hacia el residente. El espacio exterior desaprovechado, jardín mal cuidado. La comida ha ido también empeorando dia tras día. Servicio lavandería malo, las ropas salen destrozadas y el reparto es inexacto, pocas veces encuentro la ropa de mi familiar en su armario. Muchas veces lo han llevado con ropas, incluso zapatos de otras personas y por más que se diga ni caso. Cuando hubo incidentes, no llamaban en el momento y nos enterabamos al ir a visitar. Muy descontenta.
- Ángel Amorós
I don't know what it's like as a care home; all I know is that the staff are rude, they don't open the door when the ambulance is called, and the patients go alone in the ambulance most of the time without the care home staff.
- María del Mar Aguilera Méndez
I have my aunt in this residential home, and every time she calls my father about it, she's full of praise for both the facilities and the care received from the great professionals there. Thank you so much for everything you do. María Del Mar (Aguilas)
- Alfonso Hernández Solano
The best nursing home in Cartagena, the facilities are spacious and very comfortable. The staff is very pleasant and professional. The treatment of patients is unbeatable.
