Información de contacto
Madrid, 28040 Madrid
Titularidad
Private
Opiniones
La Residencia Rafael Alberti presenta opiniones altamente polarizadas: mientras algunos usuarios elogian el cuidado amoroso del personal, la limpieza, la comida casera y la buena atención médica durante estadías prolongadas, otros reportan experiencias traumáticas relacionadas con negligencia en cuidados paliativos, falta de supervisión en la enfermería, incompetencia médica y profesional, y ausencia de empatía de la dirección y el doctor. Las críticas más graves se centran en el trato deficiente a pacientes terminales, supervisión insuficiente y contradicciones entre los servicios public
- Aurelio Gil Perez
My mother was in that Residence from the age of 96 until she passed away at 100. I have to thank all the staff for their very loving care of her at all times, including during the COVID period, when they kept me informed of her progress at the Center, the pandemic, and my mother's progress when she was infected.
- Ana Herrera
My mother has been here for four years, and I have absolutely no complaints about the care she receives or the services; quite the contrary. Both she and the other family members who come to ask for information have been treated very well by the medical team, the management, and the reception and administrative staff. Another positive aspect is that the kitchen is located and operates within the residence building, so the food isn't catered. The cleanliness of the residence is something we have appreciated from the very beginning.
- juana rodriguez
Hello! My mother was there, and I didn't think it was good. The management's response to suggestions regarding the resident's placement was, after the pandemic, subjected to yelling day and night from another resident. Despite asking her to remove her from that environment, she didn't. Head injuries. Bumps and injuries to her legs. Etc. My mother couldn't speak. But she could hear and understand. A good image for the gallery. But the day-to-day... Ugh. I won't recommend this nursing home. Absolutely.
- Mirian Sanchez Del Prado
The doctor and the director of this nursing home could really use a little ethics and emotional intelligence. My grandmother spent the last days of her life in this residence, enduring a harrowing ordeal full of complications because of these two people. They didn't make things easy for us, the family, in any way; on the contrary, they created obstacles to everything we asked for, which was simply to ensure our grandmother didn't suffer or feel alone. There's also a nurse who is completely incompetent. I suggest she go back and get her nursing degree because she clearly demonstrated her lack of professionalism at the time of my grandmother's death. I wouldn't recommend this nursing home to anyone. I don't know how the Community of Madrid can allow such degrading treatment for our elderly in this place.
- Angela Sanchez
My grandmother Rosa was terminally ill. They had her sitting in a chair for 12 hours, and her agitation and discomfort were obvious. We begged for her to take a nap, but the doctor replied that a nap was a medical treatment. After insisting, we managed to get my grandmother put to bed in the infirmary. It's a gloomy and isolated place, with no call buttons at any of the beds. During a visit to my grandmother, I witnessed the man next to her coughing so hard he was almost choking. I had to call out to him twice because no one was coming by. My greatest fear was that my grandmother was in that situation and no one could help her. That infirmary should have a nurse monitoring the situation, or at least a call button that patients could use to signal for help. What I feared most was that my grandmother would spend her last moments alone, and that has caused us terrible pain and suffering. We repeatedly asked if someone could stay with her at night, keeping her company and holding her hand. Their answer was no, but my mother decided to stay. They tried to ask her to stay twice, but my mother refused to leave my grandmother alone. The next day, she died. At this place, they don't care about the person's situation. Palliative care isn't just for the patient, but also for the family who have to struggle with this unbearable grief. They haven't helped us at all. In her final days, my grandmother was extremely agitated. She would raise her hands, clenching her fists, trembling, and swaying back and forth. We asked the doctor to give her something to calm her down, but he said that giving her anything could cause cardiac arrest. He decided to watch my grandmother suffer for days until the palliative care doctors considered giving her a tranquilizer. We've filed several complaints; I have videos and photos that corroborate many of the things I've described, and I hope they'll be properly addressed. Reading the residence's website, I can see how they claim to have a psychologist, which turns out to be a lie. We asked, and there wasn't one. All we've received are rude attitudes, especially from the doctor and the director. My grandmother thankfully died surrounded by loved ones. We held both her hands until her last breath, until she left us. We mourned her loss for about 15 minutes. We then notified the nurse of her death. She placed her thumb on my grandmother's wrist, trying to find a pulse (I found it incredible that she didn't have a stethoscope and used her finger). She repeatedly assured us that my grandmother was still alive, that she had a pulse. We told her that my grandmother had a pacemaker, but she performed three EKGs without consulting us. When the doctor arrived, they wanted to perform an EKG, but after we explained the situation, they understood that the pulse was being registered by the pacemaker, not my grandmother's heart. The nurse had no idea that my grandmother had a pacemaker. These have been very difficult months, months that will be hard to process, but I must say that when my grandmother left, I felt relieved to know she wouldn't spend another day there. I will personally make sure everyone knows about this, to give voice to the mistreatment and neglect suffered by many of our grandparents in some nursing homes. I must also say that in this place, my grandmother also found some wonderful people who cared for her and visited her (Mari Carmen and Nelson), and a few others who are clearly passionate about what they do. I'm sharing this so that you will avoid this place. If you love your loved ones, never choose this place, as it has brought terrible suffering to both my grandmother and those of us who loved her. The lack of empathy from both the doctor and the director was appalling. No university teaches you to put yourself in someone else's shoes, nor to be a good person, but it does teach you to be more professional in your job.
