Información de contacto
Guadarrama, 28440 Madrid
Titularidad
Private
Opiniones
MASAM Guadarrama presenta un panorama profundamente problemático según las opiniones de los usuarios. Aunque algunos destacan la amabilidad del personal y entretenimiento ocasional, la gran mayoría de las reseñas denuncian falta de higiene, negligencia grave en la atención (desaparición de pertenencias, malnutrición, úlceras por presión, infecciones no tratadas), insuficiencia crítica de personal para el número de residentes, y deficiencias estructurales que permanecen sin resolver durante meses. Las acusaciones incluyen aislamiento de familiares, mala práctica méd
- L Brice
Lots of staff to take of your family nice entertainment over Xmas period nice building sorry didn’t take pictures
- Francisco DACAL
Hello, my mother has been here for a year, and honestly, it's chaos. Clothes disappear, no one takes responsibility, you talk to the director, and she's lovely, but everything stays the same. On the first floor, the men's restrooms are always clogged. A table with two glass panels in one of the visiting rooms (the one on the right) has had its glass broken for months. I mentioned it to the director over a month ago. Nothing has changed. It's completely neglected, both inside and out. Thankfully, there are some very kind staff members. The curtains in the room with the broken table were taken down before my mother arrived. It must be very difficult to install a wall plug and the bracket you can see on the windowsill. You can see the cobwebs in the photo of the gallery on the first floor, right side. Total neglect. In short, it leaves much to be desired. Today is January 30th. The windows on the first floor haven't been cleaned since this was a military building. Full of cobwebs. They could film Jurassic Park here. They clean what's visible, and barely even that. A disgrace. Today is October 11, 2023, and everything is still the same. Clothes disappear and everything is chaos. Nobody takes responsibility for anything. I'm posting photos of how things are scattered in closets and drawers. Cleaning is nonexistent. They sweep and mop what's visible. A disgrace. I will file a complaint with the Community of Madrid, and I don't rule out legal action.
- Monica Juarez
It's a horror. Get your family members out of there. Filth, cockroach traps in the rooms, all kinds of neglect... broken laundry, missing clothes, a real disgrace. I went to visit my relative and she was barefoot, in the middle of winter, without socks! And dirty. All the elderly residents in August on the second floor (dependent) weren't given breakfast at 11:30 in the morning because they were on vacation and didn't have enough staff... for God's sake, they're dealing with people! I have enough proof to demonstrate everything I'm saying. Fortunately, I've already taken my relative out of there and I will take whatever action I deem appropriate. I think the reviews they have are insufficient. You can call for days on end, at all hours, and no one answers the phone. The medical service, at least the doctor, is A SHAME! My relative has been in the hospital for a week, dehydrated, with a urinary tract infection and a terrible sodium spike. In short, a residence of horrors. RUN!
- Elena E
My father was there to recover physically and psychologically, but the treatment he received was appalling. They lost some of his belongings (claiming they never arrived at the facility, blaming the hospital for losing them). The medical and nursing staff left much to be desired (my father ended up hospitalized with severe malnutrition, sepsis, significant dehydration, and bedsores all over his body from not being moved from bed 24/7). What began as a voluntary admission turned into a forced one due to a judge's order based on a forensic medical assessment that he had moderate cognitive impairment (the initial report from the nursing home's doctor stated that his cognitive impairment was severe, all without him having been diagnosed at his hospital). This assessment was ordered directly by the nursing home director, without contacting any family members or obtaining our consent. On one of the times we visited, they refused to let us see him (in other words, they wanted to isolate him from the family). That same time we asked about his wheelchair; no one knew where it was (it wasn't in his room). It's a center that leaves much to be desired. The treatment of residents, in my opinion, is appalling on the part of all the staff at Clínica Madrid, which manages the center. The rooms don't have air conditioning (not even fans; the family has to provide them), nor do they have pressure-relieving mattresses. They kept him in that room, bedridden, all day long when he was brought there to recover—not to be abandoned in a bed. Another time, when I submitted a very important hospital appointment for the following Monday, they started creating all sorts of obstacles to prevent him from going down to the hospital for that appointment. And it was like that with everything. It almost cost my father his life. My advice: don't put your loved ones in that center. The consequences could be very serious for their health… And the last thing I realized they did was keep his health insurance cards, or lose them as well. This whole matter is still unclear. I'm sharing my experience with the residence and its management. And everything I've said is backed up by medical reports from the hospital that reflect the treatment he received at the military residence… Today, August 18, 2025, because it was already past midnight, I went to give my father a paracetamol tablet when he was already in bed. His startled expression when he saw the tablet reminded me of the suspicions I had while he was there. And yes, he later confirmed it to me verbally… that they were giving him pills to keep him quiet and prevent him from causing trouble. Honestly, it's shameful that DIAPER (where I filed the complaint, providing all the medical reports from his admissions during his short stay at that residence) hasn't done anything about it. I only read negative comments about it. These events need to be reported on television and in newspapers. And I hope that for the sake of the residents' health, this is resolved as soon as possible. I managed to get my father out of there, despite the order issued by that judge in Court Number 6 of Collado Villalba, which stipulated that he would never be allowed to leave the center again and declared him to have moderate cognitive impairment… and thank goodness I succeeded! My father passed away on December 7, 2025. I can't shake the feeling that all of this was due to his short but traumatic stay at this center. His depression worsened, becoming severe. His health deteriorated due to the numerous urinary tract infections he contracted, the sarcopenia he had been diagnosed with during his stay at this facility, and the severe bedsores he developed upon leaving. All of this was due to the malpractice of the social worker at the Gómez Ulla Military Hospital, who failed to properly investigate and handle my father's complex case. It cost my father his life.
- Julianchona
I'm retracting my initial complaint because so much has happened since my mother was admitted. I have no complaints about the staff who work there, but it's a disgrace that there are 70 dependent residents and only 6 caregivers. My mother has fallen countless times; it's unbelievable. Today was the final straw with another fall and a massive gash on her head. We just came from the hospital. I don't know where to report this because, I repeat, I'm not at all against the staff, but every time they call me, I tremble. My mother has been there since August 12, 2024. She's on the second floor, and the people who work there are wonderful, but I want to report the lack of staff for so many residents. Not to mention that everything disappears: clothes, creams, etc. I'll go all the way to the Ministry if necessary, the media, the health authorities, etc. Our elderly don't deserve this suffering.
