Sobre esta residencia
Contamos con una amplia y bella Capilla en la cual se celebra todos los domingos la Eucarístia.
Información de contacto
Santoña, 39740 Cantabria
Facilidades
- Capilla
Servicios
- Fisioterapia
- Servicio religioso
- Talleres y actividades
- Centro de día
Titularidad
Private
Opiniones
La Residencia Santa Ana presenta un panorama profundamente preocupante según las experiencias reportadas, con acusaciones graves de negligencia, abuso físico, falta de personal cualificado y ocultamiento de incidentes por parte de la dirección, aunque existe un testimonio aislado que destaca la dedicación de algunos miembros del equipo de cuidado. Las reseñas negativas coinciden en señalar que la prioridad de la residencia parece ser la eficiencia operativa sobre el bienestar real de los residentes, resultando en cuidados inadecuados, diagnósticos incorrectos y situaciones potenc
- d L
I'd give it neither an asterisk nor a star. I went in thinking it was a care home… and it turns out to be some kind of geriatric obstacle course with catering included. The lack of staff isn't a minor detail; it's the business model. There are so few caregivers that you expect to see someone juggling while serving dinner. And, surprise: people without the proper qualifications doing tasks that aren't theirs to do. After all, what could possibly go wrong? The pace is worthy of Formula 1: express breakfast, lunch in turbo mode, dinner in a sprint, and everyone off to bed as if they were collecting pieces after a game. More than people, they seem like parts on an assembly line. If you blink, they've already "optimized" the affection. The management, however, has mastered the art of escape. Houdini would be proud. They don't even work to tell the time, but they perfectly manage their strategic disappearance when they need to support the team. The staff who actually want to care end up overwhelmed, with no time for something as revolutionary as human attention. Because here, the clock rules, and empathy lags behind. In short: more circus than health center. All that's missing is the popcorn.
- Nuria Ruiz
In this nursing home, there are nurses who beat the elderly, and the director covers it up. Don't bring your family members. My mother-in-law had dementia, and when she mentioned it, we didn't believe her (how can you imagine something like that) until it was discovered. Let's take it step by step. 1. As I describe in the review, the person in question is my mother-in-law. 2. If you've been the director of this nursing home for a while, you know better than anyone what goes on inside. 3. The fact that there hasn't been a complaint doesn't mean the incidents didn't happen. If no complaint was filed in the end, it's because you or the previous director convinced part of the family to calm things down, and because we moved my mother-in-law to another nursing home.
- Eva Hazas
My father, who has dementia, was hospitalized last year, and his improvement has been impressive. The care and professionalism are evident. I have nothing but gratitude for you. Thank you so much.
- Gema Solana
I haven't seen Rocío for a while, my father has been here since September, and I really wanted to highlight her involvement, her affection, her treatment of my father, others and the families because it seems that she is a great person and professional. I hope to see her there soon because people like that are the ones we want for our families, people who like their work and enjoy it. Thank you!
- l B
My grandmother was there for four months, well, not even that long... Let's start from the beginning. It began with a terrible cold in April. The nurse told us it was just a dry cough that would go away, but it kept getting worse, so I spoke with the nursing home, the nurse, and her family doctor to have her transferred to Laredo Hospital. We arrived, and after a few hours, a doctor told us she had pneumonia and had to be admitted. They discharged her, we took her back to the nursing home, and in June she stopped eating and didn't talk much. We found out they were giving her Haloperidol 10 drops. My grandmother weighed 40 kilos... The nurse told us it was advanced dementia (impossible since she knew all of us). On July 8th, I took her from the nursing home to see if she would eat at home. Araceli, the director, came out to tell me that, of course, poor thing, she already had advanced dementia, that the nurse had mentioned it, and that she also had a vaginal yeast infection (something I didn't know). All this time, I took my grandmother home with a huge bump on her head and covered in cuts and bruises. They were supposedly going to call us for even the smallest injury (a lie). We arrived in Laredo and they told me she needed to be sedated; she had internal bleeding and dysphagia, not advanced dementia. They also added that she had a vaginal yeast infection from wearing diapers for so long. We went to the nursing home morning and afternoon, every single day. Imagine if we hadn't gone!
