Información de contacto
Siero, 33935 Asturias
Titularidad
Private
Opiniones
El Centro geriátrico Nuestra Señora del Amparo presenta opiniones extremadamente polarizadas que revelan graves inconsistencias en la calidad de sus servicios. Mientras que algunos residentes y familiares elogian las instalaciones modernas, los jardines y el trato cálido del personal, otros denuncian problemas críticos como insuficiencia de personal, falta de higiene, negligencia en la atención (incluyendo falta de hidratación), incidentes graves sin responsabilidad aparente y pérdida de pertenencias de residentes. Las reseñas negativas sugieren especialmente que la residencia puede no
- Borja V V
Too few staff for too many residents; they're always seen in the common room, not out for a stroll (they have a lawn and plenty of sunshine). It's not well connected to public transport, and I don't recommend it. Regarding the residents' stay, I always saw them inside; I don't know if it's due to a lack of staff who could take them outside.
- Teresa Gonzalez
It's a shame. My mother had Alzheimer's. She fell one day during Carnival, the 21st or 22nd, I don't remember exactly. She fractured her femur, had surgery, and was in the hospital for less than a week, claiming she would receive rehabilitation at the nursing home. This wasn't true, and it shortened my mother's life. She ended up in a wheelchair, and she also fell face-first very often. One day I asked for her wedding ring and another silver ring she used to wear. They told me they were in a safe because they had been taken off before she went to the hospital. I asked for them for 15 months, and the response was: "I just started here, and they haven't told me anything." One day I arrived and asked to speak to the supervisor, the director, anyone. The owner was there and showed me several pieces of jewelry, none of them my mother had. The solution: "Your mother went to the hospital with them" (a lie). That same day, I noticed that some of my mother's upper teeth were broken and there were signs of a blow to her face. I asked, and the response was: "You have to understand that old people lose their teeth." I replied that... They fall, they don't break like that. Two years later, I found out that my mother had suffered a blow so severe they thought she had died. Why did she lie to me? My mother died on the 2nd, and 21 days later, I don't know why. That day, an hour after learning what had happened, I was at the nursing home. It was raining, and they didn't even open the gate so we could get under the roof in front of the building's entrance. When I asked what happened, they just shrugged. Not even a word of condolence, just the typical "well, you knew how she was," etc., to save face? And I was on the other end of the phone that time and I was an auditory witness to a disgusting act and the subsequent recriminations. And by the way, my mother told me about it as best she could. That's why I never called again. I don't advise leaving people, especially those with disabilities, in this place; they're just treated like merchandise. And by the way, they should be safeguarding their belongings. If my mother stayed there, it was because there are other children, and I didn't have the necessary documents to get her out. Life shouldn't be a business. My opinion would be different if you'd simply told me, "It fell," and we would have arranged for a doctor to check her mouth. We've lost our rings. It's better to be honest and face the consequences than to be taken for a fool. And thanks for breaking up my family. Well, I feel better now.
- Samiro Carrera
Very happy and satisfied! The residence has two floors with bright rooms, gardens with different orientations to enjoy the sun and fresh air, and a large gym with equipment adapted for seniors, including parallel bars, wall bars, stationary bikes, and devices for arm, hand, and leg mobility. It also has several rooms for activities such as watching television, having coffee, reading, doing crafts, or receiving visitors. I certainly have no complaints about the residence. We visit my grandfather every week, and he seems very happy. Keeping the residents active and creative benefits the residents, the staff, and the families.
- Paula De prado
My family and I are deeply grateful for the care our loved one receives at this center. The facilities are peaceful and welcoming, and the gardens offer a safe and pleasant environment for walks and enjoying the fresh air. The home-cooked meals demonstrate the care taken with the residents' daily well-being. But without a doubt, the most outstanding aspect is the staff: friendly, respectful professionals who are always willing to help and treat both residents and their families with a genuine warmth that makes all the difference.
- Lorena Garcia
There's very little staff for the amount of work. The smell of feces is extremely unpleasant. There are constant verbal altercations among the residents about how bored they are all day doing nothing. They don't hydrate residents who, due to lack of mobility, can't do it themselves. Even when it's pointed out, they still don't address the lack of hydration. They're unreasonable and, what's more, they get annoyed if you complain. For a residence run by the spokesperson for the employers' association... I find it very deficient. It might be acceptable for someone with a level 1 dependency, but for someone with a level 3 dependency, this is not the most suitable place. The management in general is deplorable, but the lack of hygiene is downright inhumane, frankly.
