Sobre esta residencia
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Información de contacto
Quartell, 46510 Valencia
Titularidad
Private
Opiniones
La Residencia Mirador presenta una situación paradójica: mientras algunos residentes de larga duración y sus familias expresan gratitud profunda hacia el equipo anterior por la excelente calidad de atención recibida durante años, las reseñas recientes revelan un deterioro significativo tras el cambio de gestión, con problemas graves de organización, falta de personal, higiene deficiente y trato discriminatorio hacia residentes dependientes. Las opiniones negativas convergen en señalar que la transición a nueva propiedad ha impactado drásticamente en la calidad del cuidado, generando preocupación generalizada entre
- Josefa izquierdo castellote
I only have words of gratitude after these almost 10 years that my mother has been in this residence. The first few months were very difficult because I didn't want to take my mother to a care home. Those were months of tears, but thanks to that wonderful team, we gradually adapted and came to understand my mother's illness in all its magnitude. I feel like it's my second home these past few years because they've given me all the trust in the world. I also want to mention people who no longer work there, like Paula, Lucian, Bea, and so many others whose names escape me right now. Another big thank you to the entire cleaning team, who do such a great job. And finally, thank you to Amparo, Alba, Maricarmen, the two Andreas, Nati, Rosa, and that wonderful human being, Alicia, whose smile, gratitude, and poise made our lives easier. Thank you all so much; you're always in my heart. Lots of love from Josefa Izquierdo, Pilar Castellote's daughter.
- Carmela Anaconda
Well, I don't know where to begin. My mother has been in this residence her whole life, and I have no words to describe the wonderful care she's received during her stay. My dear Ines, a young woman who is articulate, ambitious, and dedicated to her work, knew exactly how to talk to me, treat me, and solve my problems from the very beginning. She explained everything to me, step by step, including the billing process, my concerns and fears (due to the recent change in management), my mother's well-being and health, the daily routines, activities, and who she interacts with. A huge thank you also goes to Nati, a fantastic coordinator! In my opinion, I wholeheartedly recommend this residence. I wouldn't hesitate for a second if I had to place a loved one here again.
- Daniel Revert
I've been going to the care home for a while now because I have a relative there, and I was generally satisfied with it. Although there have been some minor issues regarding my relative's care and billing errors, these have always been resolved efficiently by the staff. However, for the last couple of months, I've noticed a significant decline in the way this care home is run. It now seems like a completely different place, for the worse, and many other residents' relatives are reaching the same conclusion, expressing their concern. Based on the types of problems I've encountered recently and what the staff I've asked have told me, it seems that the overall organization of care is chaotic. As a result, the care my relative is receiving is far from satisfactory, which has led me to visit the center more frequently and to communicate more with other residents' families so they can alert me if they notice anything concerning my relative's care. The conclusion that I and other relatives of residents have reached is that this situation has arisen since the new management took over—that is, the new owners who acquired the center. We reached this conclusion because, in part, most of the staff members we used to see regularly no longer work there. There's a staff shortage, and it's impossible to provide residents with effective and high-quality care. I'm currently in the process of transferring my relative to another residence. If possible, please try not to consider this residence if you want your relative to receive dignified care and attention. The information I'm receiving from other relatives is terrible. There's nothing worse than having to monitor how your loved one is treated when you leave them in a care home. Please, do not place your relatives in this residence. Not at this time.
- Sergio Moreno Vera
I had a relative in that residence, and on the two occasions I went to see him, it seemed as if they treated people like parts in a factory. I imagine they're not very happy with the salaries or the bosses, and they take it out on the poor elderly people.
- Carmen Camacho
A care home that leaves much to be desired. Our experience with this facility has been deeply disappointing and worrying. What should be a place of care, respect, and dignity for the elderly has become an environment of neglect disguised as restrictive rules, secrecy, and inadequate care. Family access is extremely limited: appointments must be made in advance, visits are only allowed during designated time slots, access to rooms is prohibited without authorization, and all contact with the resident is managed from a lobby, as if visiting a loved one were a privilege and not a right. The hygiene and general condition of the residents raise serious concerns. Our grandfather was taken to the hospital in unacceptable condition: his clothes were stained, his fingernails were visibly dirty, he was dehydrated, and he hadn't received even the most basic care. On another visit, we noticed he had diaper rash, probably from wearing the same diaper for hours. And although we had notified them beforehand, it took them a very long time to prepare him, suggesting that daily care is minimal if no family members are present. The environmental conditions also leave much to be desired: rooms with broken air conditioning, no curtains to block the direct sunlight, no water, no napkins or towels within reach. We had to ask for a glass of water ourselves because there was absolutely nothing in the room. And that's what you see from the outside, as family members. I don't even want to imagine what goes on inside, when there's no one to look, no one to ask questions, no one to make them uncomfortable with their presence. The saddest thing is the difference in treatment between dependent and independent residents. Those who can't speak or care for themselves receive less attention, their mobility is more restricted, and they are treated with unacceptable coldness. Meanwhile, the more independent residents receive kinder and more flexible treatment. This inequality is not only unjust, it's profoundly inhumane. The comparison with another residence where our grandmother lives is shocking: there, people can come and go freely, the cleaning is constant, and the treatment is warm and dignified. Here, everything revolves around appearances when visitors arrive, hiding what they don't want seen, and surviving each day however they can. And we're talking about a private nursing home, where a minimum standard of dignity and care is not only expected but must be guaranteed. Because it's not just about resources or a lack of staff. It's about the most basic thing: humanity. And neither my grandfather nor any elderly person should have to bear the consequences of mismanagement or a structure that prioritizes the system's convenience over the residents' well-being. We don't write this out of anger, but with sadness and helplessness. Because the elderly deserve real care, not a superficial facade. What we've seen isn't an isolated case: it's a model of operation that clearly needs to be reviewed. We hope this review prompts action. And if anyone is considering placing a loved one here, ask questions, observe, and above all, listen to your instincts.
