Información de contacto
Sagunto/Sagunt, 46520 Valencia
Titularidad
Public
Opiniones
La Residencia de 3ª edad Puerto Sagunto recibe opiniones polarizadas que reflejan una clara división entre usuarios: mientras algunos elogian genuinamente la dedicación y amabilidad del personal de cuidados hacia los residentes, otros denuncian casos graves de negligencia, falta de higiene, deficiencias en la atención nocturna y una comunicación inadecuada en situaciones críticas. Las críticas negativas subrayan problemas sistémicos relacionados con la gestión y supervisión, aunque reconocen la calidad humana del personal de base, lo que sugiere que los problemas radican más en la dirección y
- keti sanchez
It's incomprehensible that a nursing home has such terrible reviews, full of dehumanizing portrayals. I can only imagine the neglect of such vulnerable people and the fact that the competent authorities do nothing, including a proper inspection and evaluation of all the complaints made. The neglect is outrageous.
- Eli García Marcos
I always saw the care workers treat the patients well, not just my grandmother. I never heard them speak ill of the patients, much less treat them with contempt; quite the opposite. They do what they can, considering it's a public nursing home, and I understand that they can't care for people individually. Yet, they always showed interest in my grandmother. Thank you for your dedication until her final days.
- Damaris Garcia Lorca
I'm giving it one star because I can't give it zero. My grandmother was in this place for six years, and the care was horrendous, even with my uncle and cousins watching her every day. We filed countless complaints. My grandmother was blind, and they couldn't even place the call button in her room near her. We had to buy new dentures because of the lack of hygiene; they would leave her covered in urine, they wouldn't dress her, etc. I have never seen such terrible treatment of dependent and elderly people. My grandmother sadly died on Christmas Day, and we had to file a complaint that very day. My grandmother died at 2:50 a.m., and we weren't notified until 4:00 a.m. In six years, there were ten doctors. I understand that people who don't regularly visit their relatives might have a different opinion, especially those who, after the COVID-19 pandemic, visited when their relative was already dying and then pretended to be incredibly attentive.
- Susana Perales
I had the misfortune of burying my mother-in-law this weekend. She passed away in this care home under circumstances that are, to say the least, unknown. When I called today to ask why it took them two hours to notify us (she died at 6 a.m., and they didn't tell us until 8 a.m.), why there wasn't a nurse on duty at night, which is mandatory, and why none of the people who were supposedly with her were there when the family arrived, I was met with a director who, frankly, deserves my thanks for the litany of negligence he committed. He's an arrogant, cocky person with less empathy than a goldfish. I have nothing but praise for the staff; my mother-in-law was delighted with them. But the director could learn a little humility, a little humanity, a modicum of empathy for the families who have just lost a loved one and are simply seeking information.
- Mario Pla
I have my mother there, even though I live in Madrid. When I visit, and from what I've seen, the staff is wonderful and very kind to the family members. We'll all be older someday, just like those who are there, who also had LIFE! They worked, fell in love, traveled, had families, and had experiences. The staff are very professional and champions! Thank you so much!
