Información de contacto
Benetússer, 46910 Valencia
Titularidad
Public
Opiniones
- Rosa Balsera
I am the daughter of a resident there who is no longer with us. I honestly have no problem giving my name; it's indicated above. I am ashamed of how badly they treated my father. I could cite several examples. It was a mistake we all make, but one that shouldn't be made with sick people because we're risking their lives. They went two months without giving him some sachets to help him defecate, which were important because they had been prescribed at the hospital. One of the many times I went to the hospital with him, the doctor realized they hadn't gone to the pharmacy. She went to get them, and when she told them, they found the prescription had been misplaced for two months. I don't know where to begin; I could go on all day. As his daughter, who didn't have my father there because I didn't want to care for him, but out of necessity, I feel frustrated. I had to listen to my father being called one of the worst residents there because he talked back, which I think is a disgrace to rate a sick, dependent person with impaired mental capacity. Sometimes he was punished by not being allowed to see him because they said he was misbehaving. I repeat, my father had mild dementia. They always had stories to keep me up at night, and honestly, they treat those they like well... One day I arrived and a "tshock"—that's what they call her—who organizes activities for them like painting, etc., heard an argument. My father replied, "When my children come," and she said, "Well, tell them, I don't care." I appeared, we had a confrontation, and he was sent back to the administration. That arrogance towards a sick person, because he tore up two little pieces of paper according to her... For me, it's shameful. I could go on all day and still not finish. To be able to see my father alone in privacy, I had to go to the office and complain because they kept me surrounded by all the residents, and I always had to go and say things I didn't think were right. There are good people here; I can count them on one hand. I don't want to cause trouble; I just want people to know what kind of residence that is. They have their own group of people, and the other residents are treated differently. In the summer, they made him wear long pants; in the winter, he went out without a jacket. These are trivial things that, combined with the not-so-trivial ones, make you lose your temper. He wore other people's clothes. They never put our photos in his room (photos of his family), but they did for other residents. Some could go into their relative's room, and others, like me and my siblings, couldn't. Unfair treatment, bullying, or whatever you want to call it... I don't know how to define it. My father's new prescription glasses disappeared and they never did anything about it. We've looked for them. They record the entries, but if something is lost, they don't take responsibility. I could go on... In short, there's a lack of respect when speaking to a sick person, a lack of coordination for prescriptions and medication administration, some staff members can see families in their rooms while others are surrounded by people practically glued to you, unable to even say personal things to your relative. Injustices and a huge lack of empathy. I hope this helps people who want to put their relatives there, and if they read this, I'm not hiding anything. I've always been upfront there. Best regards, Rosa.
- irene tomás
A nursing home where our seniors are exceptionally cared for. The team is fantastic. Very professional and dedicated.
- Lauro 76
5 stars for the work the nursing home staff is doing with the seniors in that home.
- Alejandro Jimenez Garnateo
- Marcela Cocea
