Sobre esta residencia
La Residencia Colisée Bétera, un centro especializado en el cuidado de personas mayores en Bétera con un entorno acogedor y accesible.
Información de contacto
Bétera, 46117 Valencia
Facilidades
- Habitaciones individuales
- Habitaciones dobles
- Jardín
- Terraza
- Biblioteca
- Televisión
Servicios
- Médico
- Fisioterapia
- Terapia Ocupacional
- Psicología
- Podología
- Peluquería
- Lavandería
- Limpieza
- Comedor
- Cocina propia
- Servicio religioso
- Animación sociocultural
- Talleres y actividades
- Estimulación cognitiva
Titularidad
Private
Opiniones
- Remedios Vilanova
I'm waiting for the care home to send me all the reports on my mother's stay there. I apologize for saying they killed her there, but I have to say that I had to request on several occasions that a doctor come to see my mother and call me to talk when he arrived. I agree with some reviews that there's a lot of lack of transparency, since you call and everyone tells you something different, and in the end, you don't end up talking to the person you want. Now I expect them to give me all the explanations I need because I want to get the dates straight. Don't say you've provided me with details about what happened to my mother, because I only have one video, and it doesn't even match the date of the invitation. You did send that invitation on the 16th, but for April 22nd, not the 23rd. I hope to get everything about my mother's stay there tomorrow, Monday. I'm still waiting since May 1st, when my mother died due to alleged negligence at the nursing home. It's May 15th now, and the director still hasn't sent me anything about my mother's medical records from her stay there. The whole thing seems so opaque, and now their way of doing things is showing they're hiding something and hoping I'll get tired of it and leave them alone. But until I know what caused my mother's intestinal perforation, I won't stop filing complaints with the inspection authorities again and again. I'm warning you, that nursing home is not suitable for people with dementia. If you have someone there who isn't aware of what they're being subjected to, remove them. It would be a tragedy if what allegedly happened to my mother were to happen to someone else. I also have photos of the staff celebrating something on the rooftop in January, eating and having a great time. Who was there with all the residents? How many people? I'm uploading these photos because they posted them first on their public app. How shameless you are! You put me down, claiming you're there to make things easier for me, but you're not making things easier for my mother or others who have left reviews. You've been completely negligent. You had my mother completely dehydrated, even though she suffered from kidney failure. I hope the intestinal perforation wasn't due to what I suspect, but rest assured that I will demand an investigation into you as a care home that mistreats vulnerable people and does whatever you please with them when their families aren't around. Please remove any applications from this facility for your family members suffering from dementia, because they treat them however they please. My mother died from a perforated intestine after just over a month. I observed them for a day, from lunch to dinner, and they don't give them water between meals. The caregivers, one per room, fall asleep, and those who wander around on their own are allowed out. I'm convinced my mother's intestine perforated due to severe constipation, and they haven't even been transparent about showing me her daily bowel movements. They're completely disorganized with all the residents. If you're thinking of taking your elderly relatives there, don't, especially if they have any kind of dementia. I don't want my mother's death to be a tragedy that could save the lives of other residents.
- Soraya Tortajada
The workers there seem to care very little about their jobs. My great-grandmother has "fallen" many times and has bruises around her eye, and they won't tell me how it happened. They take her to the hospital when she "falls" without notifying my family. We're waiting to get her out of there when they grant us another job, because things are very, very bad. Any day now I might have to confront one of them about their behavior. Someone I know who worked there told me many things that I couldn't say anything about because they threatened to fire her, until that same person finally left. So, it's best to keep your eyes open because you never know how they're treating your family, and unfortunately, these aren't the first cases.
- Carmen García
It's terrible. If you want your loved one to live longer, don't leave them in that nursing home because you'll regret it for the rest of your life.
- Miguel Angel
I read below that every time you visit your relatives, you leave feeling sad and worried. Every time I visit my mother, I leave with the same feeling. I wouldn't have enough space to recount every ordeal we've had with the care home. I'm not going to say anything, because I think it's pointless. The important thing is to improve, and you need to improve a lot. I beg you to reset, to make most of your staff understand that you have human beings, not furniture, that they need affection, that they need to eat, and if they don't, they go hungry, and that if it's cold and they aren't kept warm, they get cold. I ask and implore you for humanity towards our loved ones whom we have entrusted to your care.
- A M
My parents arrived at the Colisee Bétera center at the end of May. Their conditions made it very difficult to remain at home with unskilled care. The adaptation period proceeded exactly as the center's management, the psychologist, and the assistant coordinator informed us. At no time did we feel opacity or limitations when it came to accessing the center. We visited our parents daily, went up to their rooms freely, never heard a single bad comment or bad action toward any resident, we interacted with the entire professional team, and they have created, and we continue to create, a bond of friendship with the other residents and their families. It is true that there was a period of mutual adaptation between the team and my parents, and vice versa. On some occasions, there were some organizational errors... but in our case, we were always listened to, we raised our concerns and possible improvements, and the team implemented them. My mother was hospitalized for 42 days. She returned a week ago and her progress is very positive. New measures have been implemented for her recovery, and we all see that she is improving. The dedication of the assistants to get him eating, the nursing team to make sure he takes all his medication, the physical therapy to get him walking again—we see it every day. There is dedication among much of the team, and a great deal of interest on our part to continue caring for our parents. Our father is able to express his satisfaction or disagreement, and he does so. And he acknowledges and informs us about each professional who cares for them. In no case has he felt mistreated or observed poor care. We hope everything continues this way. With this opinion, I want to value and acknowledge the effort and work they put in. You have to have dedication, mental and physical strength, and skills to deal with the elderly. Possibly, with an increase in staff and salary, everything would be even better. But that no longer depends on the center's management.
