Información de contacto
Illescas, 45200 Toledo
Titularidad
Private
Opiniones
La Residencia de 3ª Edad Nuestra Señora de la Caridad presenta una imagen muy conflictiva según las opiniones de los usuarios: mientras que una reseña destaca la limpieza, el buen mantenimiento y la atención profesional del personal, la gran mayoría de testimonios denuncian negligencia grave, falta de comunicación con las familias, abandono de las instalaciones, presuntas negligencias en la seguridad de los residentes y medicación excesiva que afecta el bienestar de los ancianos. Las críticas sistemáticas sobre la higiene, el estado físico del centro y la calidad
- ANDREA AMADOR GARCIA
Last night, October 4, 2025, my father received a call at 9:30 p.m. telling him that his mother (my grandmother) had fallen and that she was being taken to the hospital in Toledo. My worried father went to the hospital to see my grandmother. When he arrived there after a 1-hour walk from where we live, my grandmother hadn't arrived. My father called the nursing home about 50 times to find out where my grandmother was, WITHOUT ANSWER. He called all the hospitals in Toledo asking for my grandmother, but there was no one by that name registered. He then called 911 to ask for my grandmother, but they still had no information. Well, after 2 hours trying to find out where my grandmother was (with all the worry that entails), 911 called the local police in Toledo, who showed up in person to find out what had happened. IT TURNS OUT that the afternoon shift assistant who was supposed to leave at 10 p.m. called my father, mistaking the name of a relative of an elderly person who had fallen, who wasn't my grandmother. LAMENTABLE is an understatement. You can make mistakes, it can happen to anyone. BUT THE FACT THAT YOU DON'T PICK UP THE PHONE WHEN THEY'VE BEEN CALLING YOU FOR 3 HOURS IS LAMENTABLE. My father arrived home at almost 4 in the morning. This residence is the worst; they don't answer the phone, and the way they treat the elderly is shameful. (They have them all in the hall like drugged people with their heads hanging off. They've stolen beads, shoes, and clothes from my grandmother that we bought her, EVEN WITH HER NAME ON THE STICKER, and they've exchanged them for old, dirty clothes. It's so sad to see the elderly in that residence.) I'm giving one star because I can't give it less, and wait because you deserve a police report.
- Carmen Garrido
The residence is in a deplorable state of neglect. The gardens, which should be well-maintained for residents to stroll through, are overgrown with weeds. Both visitors and residents complain, but no one listens. For the price we pay, it's shameful. If they're going to charge, they should invest in upkeep. I've attached photos showing even the bin full of weeds from previous years. If this is what it looks like, what must the rest be like...
- Aroa Cardador
I've visited this residence on several occasions and am always surprised by the pleasant atmosphere. The facilities are clean, well-maintained, and adapted for the comfort of the residents. The staff is friendly, professional, and instils a great deal of trust. You can tell the caring, personalized service is provided, and the people who live here are well looked after and at ease. Without a doubt, this is a place I would recommend to any family seeking the best for their loved ones.
- Libertad Hernandez
Horrible. My mother has only been here three months, and in those three months, she's had three "overly suspicious accidents," two of them involving the same eye and cheekbone. In two years at another nursing home in Yeles (which has since closed), she has NEVER had an incident, much less one of such brutal magnitude. When you ask how it happened, no one saw or knows anything. She supposedly kept quiet, and that's a LIE. Furthermore, the medication they're giving her is a lot of drugs to keep her in limbo so she doesn't know (or believe it when you ask her what happened) what she's saying. In two months, she's unrecognizable; she's drooling, her gestures aren't correct, and more, things that are making her look like a completely different person. My mother never had epilepsy or seizures, nor does she have Alzheimer's, much less schizophrenia, nor is she bipolar, and she hasn't had any psychotic episodes. However, they are giving her three medications for these illnesses that are erasing the original person she is, with her memory loss and other normal things at the age of 80. It's much easier to handle drugged and tamed puppets than normal people with character who sometimes stand up to them. It's easy to work with a flock of domestic sheep (who don't bother you), but not with people who require humane care and a dedication of time. This nursing home lacks many values, and above all, they NEVER give an explanation, and if they do, it's to justify themselves and make us feel guilty. I hope they don't retaliate (against my mother) when they read the comment and that they know how to accept the criticism they clearly deserve. I hope the time my mother has to spend here while we search for a solution is pleasant and that she doesn't suddenly have another (accident?) or a blow to the head that she NEVER had in the previous two years at the other nursing home.
- T LC
After a month, we took my mother out. The care was terrible, there was very little compassion, the laundry was dirty practically every day, the elderly residents were kept isolated in tiny, dark rooms where no one went for hours, and getting a word in edgewise was a real struggle... not to mention the upkeep of the center with the exorbitant fees paid: the rooms were damp, the walls were broken and unpainted, everything was completely neglected, and some days it was freezing cold... it was awful. As a resident of the town, I was very disappointed.
