Información de contacto
Álora, 29510 Málaga
Titularidad
Private
Opiniones
La Residencia de Personas Mayores Santa Ana presenta opiniones altamente polarizadas: mientras algunos familiares elogian el trato atento del personal, la dedicación de la dirección y la calidad de cuidados al final de la vida, una reseña detallada documenta graves deficiencias en el cuidado básico, incluyendo movilidad limitada, higiene inadecuada, nutrición no personalizada y presunta negligencia que contribuyó al deterioro crítico de un residente. Esta disparidad extrema entre experiencias positivas y una denuncia de negligencia severa sugiere inconsistencia en los estándares de
- Michael West
Nice relaxed place good staff
- Rocío Torres
My father has been admitted to this nursing home, and I have nothing but words of gratitude for all the staff at the center and for Rocío (the director). My father was admitted very ill, and his condition worsened by the minute. They kept me informed at all times and offered me time to visit him (even outside of visiting hours, given the circumstances). I'm left with the image of my father enjoying a concert given at the Álora band's residence, one of the few days where music helped him pause his illness for a few hours. Thanks to the staff member who worked the night shift the night my father became very ill, and to those who were with him in his final minutes. We will always remember you!
- Cayetano Alba Ruiz
This is not a recommended nursing home. My father was admitted at 87 years old, walking on his own two feet, and within 15 days, he was already a different person. His appearance was shocking: deteriorating with significant weight loss, uncommunicative, sad, and permanently confined to a wheelchair. Heartbreaking because they are not helped to maintain their mobility, since they are not allowed to walk with them. We would like to highlight the following: Excessive use of wheelchairs (all day) and no comfortable chairs. Objective: less work for the staff and fewer changes throughout the day for his daily routine (going to the dining room, bathroom, activities, etc.). Dehydration. Falls, many. Neglect of wound care, leading my father to a severe infectious cellulitis that was very close to sepsis and death. Severe incoordination. Few diaper changes. We visited my father every day, spending several hours with him until lunchtime, and they never came to change him. Therefore, as they explained to us, we believe nighttime changes are rarely, if ever, done. Sleep: By 7:00 PM in the summer, when the sun is shining, they're already in bed, not at 9:00 PM as they explained. We've called many times, and he's already in bed. How do they keep the grandparents sleeping for so many hours?... With a lot of sedation. My father was no longer a person; he had become a piece of furniture. NO personalized diet, as they explained to us. My father, who is very, very delicate with very severe dysphagia (hardly able to chew or swallow), is offered rice on the daily menu. We asked for a change of menu due to his condition, and the response was: that's what's on offer today. We went to the pharmacy and bought him some baby food. If his family isn't there that day, he goes without food. A very sad and unfortunate reality. The following week, my father became seriously ill with respiratory failure caused by pneumonia and was admitted to the Guadalhorce Clinical Hospital. We don't know if it was caused by bronchial aspiration (an improper diet) or because he was cold (the boilers broke down at the time, and the grandparents were bathed in cold water at 8:00 in the morning, according to user testimony). Shortly after, my father passed away. We feel very dissatisfied, angry, and helpless because he wasn't cared for as he needed. We have suffered greatly and are still trying to overcome it day by day. We offer our message so we can be of help, because our grandparents deserve the best. Today, his soul rests in PEACE, and we carry him forever in our hearts. WE WILL ALWAYS LOVE YOU, DAD.
- Tiro Loco
My mother is delighted, the staff are super attentive and caring with the grandparents.
- Rosa Maria Pascual
I am so grateful for the care my father received. He spent his final days with such love and professionalism. I will always be thankful. I highly recommend them to loved ones; they treat them like family. Thank you all for what you did for Pedro.
