Información de contacto
Madrid, 28043 Madrid
Titularidad
Private
Opiniones
La Residencia Madre María Rafaela presenta un contraste marcado en las experiencias de sus residentes: mientras que algunos familiares elogian la atención personalizada y el cuidado espiritual proporcionado por las hermanas, múltiples testimonios reportan un deterioro acelerado de la salud de los residentes, falta de personal capacitado, actividades limitadas y restricciones en las visitas familiares, con desenlaces fatales asociados a deshidratación, neumonía por aspiración y falta de supervisión médica adecuada. La calidad asistencial parece haber empeorado signific
- Julia Pozuelo
With great sorrow and sadness, I write this review just a month after the passing of my mother, Herminia Montoro Ponce. She was rushed to the Ramón y Cajal Hospital, where I was told she had severe dehydration, which was causing serious kidney failure. They also diagnosed a large blood clot. I won't go into further detail, but her critical condition led to her death the following day. My mother, who had just turned 85, was a very strong woman with typical age-related ailments and reduced mobility, but in barely a month and a half, her health deteriorated rapidly (similar to what happened in another review I read). I must point out a before and after in my perception of the residence: before the therapist Verónica left (at the end of 2021), the care was meticulous, professional, and included daily activities (both mental and physical, which were essential for the residents' well-being). It's incomprehensible that this professional wasn't adequately replaced. With her departure, I noticed a significant change, small daily details that made me realize something had shifted, and not for the better. The daily activities she provided were reduced to a single weekly activity (aside from residents sitting in front of the television, with family visits as their only form of stimulation). With her, the information received from family members was reliable, especially regarding medical matters (and the fact that in-person medical care is only available once a week wasn't noticeable). Her departure also highlighted the staff shortage—given the number of residents—as well as the shortcomings of the existing staff, who were poorly organized and sometimes unfriendly when answering phone calls during scheduled hours.
- Paloma Gil Gomez
I too am writing this review with great sadness, and just like M. Carmen Regil's review, the same thing happened to us. My mother was a very strong woman, in good health but with limited mobility. In a month and a half at this residence, her health deteriorated rapidly. Visits were far too short; we were never allowed to see the residents' rooms or common areas, and the staff was conspicuously absent. During a heat wave with temperatures reaching 45 degrees Celsius in the shade, on one visit, my mother was sitting outside wearing wool trousers and a wool jacket because they hadn't washed the clothes we had given her. We complained, and they called us nasty and complainers when we pointed this out. One day, at visiting time, they brought her to me with her eyes closed and unable to speak. No one had noticed her condition; I had to call the emergency doctor myself and take her to the hospital because they refused, claiming it wasn't serious. At the hospital, they told us she was in critical condition due to dehydration, foodborne pneumonia, and two blood clots. Days later, my mother sadly passed away.
- MC R
It is with sadness that I write this review. My aunt was in the nursing home for a month and a half. We left her with the natural sadness that comes with leaving a family member in a care home, but thinking it was best for her and that we had chosen well because it was small and run by nuns, and therefore had a religious atmosphere, which was very important to my aunt. We were left very unhappy and with remorse for having left her. We were never able to see the inside of the nursing home, nor my aunt's room... we could only visit her very briefly in a rather cold and depressing hallway... all of this somewhat justified by COVID... The nursing home was not prepared for my aunt's physical disability and did not have enough staff trained for that type of resident... I think it was severely understaffed and lacking in resources. We had clearly stated that my aunt was completely incapacitated... I do believe that the nun accompanied her and prayed with her while waiting for the ambulance, and I am very grateful for that. At the hospital emergency room, they told me she had arrived in very bad shape. I didn't want to dwell on it, but she died from pneumonia caused by food entering her trachea due to choking. This is common among the elderly. Like most of them, she needed maximum assistance, time, and calm to eat—which is impossible when there's insufficient staff. In short, it was a shame, and my aunt's experience at this nursing home was very unsatisfactory.
- Antonio GARCIA ROMAN
Our elderly residents receive personalized attention and special care from the Poor Clare Sisters and their support staff. They are always available to the family, always giving us strength of spirit and praying for us all. Thank you from the bottom of our hearts from Isabel, Amparo, Antonio, and Alberto!
- Rafaela Navarro
We regret your particular opinion given your aunt's serious condition upon entering this care home; perhaps you, as family members, were unaware of the severity of her illness or believed and hoped she was better than she actually was. We offer our condolences and sympathy.
