Información de contacto
Villaviciosa de Odón, 28670 Madrid
Titularidad
Private
Opiniones
La Residencia El Castillo presenta una realidad muy polarizada según las experiencias de las familias: mientras algunos usuarios destacan la excelente calidad de atención, el cuidado profesional y el ambiente acogedor durante años de estancia, otros reportan serios problemas de negligencia en el cuidado diario (movilización insuficiente, higiene deficiente), falta de personal, condiciones deplorables de las instalaciones y, más grave aún, faltas graves de respeto y humanidad en situaciones sensibles como la muerte de los residentes. Las críticas recurrentes sobre la actitud arrogante del personal ante reclam
- Pilar Lubian
My mother passed away five days ago in this care home, where she had lived for 22 months. She settled in well and was happy there. As her daughter, I felt very reassured by the excellent care and attention she received. I am so grateful to all the staff for the care they gave my mother and me. I highly recommend this care home. Thank you!
- Julia Rodríguez
I don't have enough space to express the indignity they committed against my mother after her death. Before she was even buried, they dismantled her room, without permission, without consulting the family, without the most basic respect. (There were still two weeks left in the month, and the room was paid for.) As soon as my mother was buried, I went to collect her things and found they had put them in garbage bags: clothes, photos, all her belongings had been taken to a storage unit. It was a blow to the soul. They didn't let us collect her belongings with the love and respect my mother deserved, to keep a memory, her children, her grandchildren... We had to rummage through the bags in a storage unit like beggars. The cleaning staff emptied the room with their "dirty hands," devoid of any human decency. And the manager... completely oblivious... not knowing anything. What right do they have to commit such a despicable, disrespectful act? The dimwit they have at reception, Eva, says they do it because of protocol. ?????? That woman deserves a whole other chapter. The only protocol that works in that care home is shamelessness, a lack of consideration, a lack of humanity, and everything else. Some family members asked for a complaint form, and they said only the person who signed the contract with the care home could request one. Faced with that response, I wonder where they found that shoddy receptionist? So, if there are six of us children, only one can file a written complaint? Every citizen has the right to submit a written complaint. Anyway, whatever little good they did is now worthless.
- Ana Mª López
We have nothing but words of gratitude for how well our mother and grandmother has been treated during the more than 10 years she has been there. She was perfectly cared for by a wonderful team of professionals, including doctors, nurses, caregivers, and administrative staff. They allow visits at any time, and it truly is a beautiful and peaceful natural setting.
- maria eduarda manhaes ferreira
My grandmother has been a resident for the past four years, and unfortunately, I cannot recommend it. The quality of care and the overall conditions of the facility leave much to be desired. The decor is outdated: the rooms and common areas look like something out of a television series from decades ago, which contributes to a depressing atmosphere. Residents with physical limitations are left sitting for hours without receiving adequate repositioning. The food is terrible, and the environmental hygiene is concerning, as the facility has unpleasant odors. The elderly are bathed every two days, which is not enough to maintain adequate personal hygiene, or they are left in diapers for hours. Furthermore, the staff is insufficient to care for all the residents, and at times, some employees lack empathy. In particular, the reception staff are arrogant and, when faced with complaints, even resort to personal attacks, questioning the frequency of family visits.
- Javier Penafiel
La abuela de mi mujer ha estado allí durante cuatro años. En resumen: ambiente deprimente, ancianos sentados durante horas sin ser movilizados, la comida deja todo que desear, cambios de pañales cada muchísimas horas por personal insuficiente… Parte del personal carente de empatía e incluso soberbios cuando haces alguna reclamación. Los ancianos parece que tienen miedo a realizar quejas por represalias. Nada recomendable
