Sobre esta residencia
Servicio propio médico y de enfermería, continúo durante las 24 horas dando una atención permanente y personalizada. Equipo de profesionales altamente cualificados para poder dar una atención de calidad a nuestros mayores.
Información de contacto
Álamo (El), 28607 Madrid
Servicios
- Médico
- Terapia Ocupacional
- Psicología
Titularidad
Private
Opiniones
La Residencia San Juan de Dios cuenta con un equipo profesional muy dedicado, instalaciones modernas y un ambiente familiar que ha sido ampliamente elogiado por la mayoría de familias, especialmente por figuras clave como Irene, Yolanda y Beatriz, quienes destacan por su empatía y atención personalizada. Sin embargo, existen denuncias graves sobre negligencia en la atención a residentes, pérdidas de objetos personales sin responsabilidad asumida y falta de seguimiento de procedimientos básicos de cuidado, lo que genera preocupación sobre la consistencia en la calidad
- ana belen gragera
Good morning, my family's time at this residence is short. My parents moved in on November 5, 2025, and I can only express my gratitude to the staff who work here. Starting with Irene, who from the moment she greets you exudes professionalism, kindness, seriousness, and empathy, especially in difficult situations like this. The reception staff, Marisa, Rosa Mari, and Yoli, are wonderful and always so helpful with a smile on their faces, and the caregivers are very attentive and caring with residents and their families. There are many of them, and it would be impossible to name them all. The doctors I know, of which there are three, are very approachable and always have a solution; if they don't see a clear solution, they refer you to the hospital. I personally have nothing but words of thanks for their work, which is not easy. I met Yolanda as a nurse, but she's always there, everywhere, and has a solution for everything. No problem is too big for her. She's a 100% resourceful person. This is my experience so far. If anything changes, I'll let you know because communication is key, and when you decide to place your parents in a care home, you know it's the home they'll have for the last years of their lives, so no detail, no matter how small, should be overlooked. The atmosphere in this care home is like family, and there are always caregivers around. They're calm and engaged in activities. The physiotherapists Luis, Tomas, Lola, and the other professionals are very attentive and dedicated. And the cafeteria is great; the option to eat with the residents and try their food is delicious. Rosi, Madi, and their colleague are warm and friendly, and they run the cafeteria, which is always bustling and lively. I encourage everyone to keep working with the same enthusiasm, dedication, and care.
- Gemma
My mother-in-law is moving into this residence tomorrow, and I can't yet describe what the experience will be like. However, I can share what I've seen and felt on the two occasions we've visited the center and its facilities. I can say that Yolanda and Irene's treatment of us has been exceptional, which immediately instilled a great deal of confidence in us. They showed us absolutely everything in detail (kitchens, bedrooms, chapel, common areas, rehabilitation and activity areas, etc.). They explained the residents' daily routine, their care, and the attention they receive. My husband and I felt like we were in a hotel: lots of natural light, plants, everything very clean, a pleasant smell in every room, the residents are well cared for and groomed, I saw happy faces, and I also witnessed the warm and affectionate treatment from the staff, who are very professional. Although it's a very difficult decision, my mother-in-law needs care and attention, and we believe that at San Juan de Dios she will receive it and will be very well cared for. Thank you, Yolanda and Irene, for your support, patience, and the wonderful treatment we received.
- Gemma Fernandez
I'm sharing my experience in case it helps anyone. My mother was admitted to this nursing home in July of this year, straight from the hospital to enter palliative care for terminal cancer. I can only say that the love and attention she received at all times, both from her and from us, has been spectacular until her last day. In fact, this month she spent there was the only period of peace she had since her illness relapsed in 2023. My mother passed away in August, just a month after her arrival, and her only wish was that my father, who has cognitive impairment, could also be admitted there and that they could spend as much time together as possible. In the end, they only spent a couple of days together, but her wish was granted, and he remains there now. He is well cared for and looked after, with specific activities to exercise his cognitive and motor skills. Although his personality is more introverted, we are confident that he will make friends with whom he can share his daily life. Although all the staff truly deserve our gratitude, I would like to make special mention of Irene, the social worker, who gave me serenity and helped me manage my anxiety at a very difficult time; Yolanda (Assistant Director), who is always attentive to everything and has a word of comfort, even at the worst of times; and Beatriz (Supervisor), who looked after my mother until her last day and now also my father, and always has a moment to answer our questions and requests.
- Laura Fernandez
Unfortunately, my grandmother's experience at this nursing home has been deeply disappointing. In less than three months, she has lost several personal items of great sentimental and functional value: earrings, her wedding ring, two hearing aids, and her glasses. The most worrying thing is that it's been over a month since I filed a claim, and no one at the facility has taken responsibility or offered a convincing explanation for what happened. I'm still waiting. Furthermore, my grandmother's mobility within the nursing home has been restricted, supposedly for her safety. However, this measure has not prevented her belongings from disappearing. She entered the facility walking with the aid of a walker, and now she spends all day in a wheelchair, raising serious questions about the physical and emotional care she is receiving. A nursing home should be a place of trust, respect, and protection. In this case, all we have received is silence, a lack of empathy, and disturbing neglect. I would not recommend this facility to any family who values the well-being of their loved ones.
- laura Fernández
From my experience, and knowing how things work in a nursing home, I can't say it was good. My grandmother was bedridden and being fed through a tube. They had her completely neglected (and sadly, she wasn't the only one). You'd arrive and the repositioning appointments scheduled for two hours later would already be recorded in the logbook 🤦🏻♀️ (e.g., if the repositioning was at 3:00 PM, for example, you'd arrive to see her at 1:00 PM and they'd already recorded it as 3:00 PM). You'd tell them and they'd say her colleagues had made a mistake... You can make a mistake once, but every single day is something that needs to be looked into. To give another example, if she had her turn to shower that afternoon (which she supposedly did every afternoon) and less than half an hour had passed since the supposed bath... You'd look into the bathroom and the floor and walls wouldn't have a single drop of water on them 💧. Forgive me for saying this, but in my experience, my grandmother never used that shower 😢😢. What a shame, just thinking about the months she spent there staring at the ceiling, poor thing, and paying a pretty penny, which she didn't have to break a sweat for... I'm sorry, but experience is experience. I hope and pray that those people are no longer doing that job, or rather, that non-job, because they weren't doing it. P.S. I wasn't going to give it a star rating, but otherwise it wouldn't let me post it. R.I.P. Grandma 💫
