Información de contacto
Collado Villalba, 28400 Madrid
Titularidad
Private
Opiniones
- Irene
I read a review a few days ago about the care a woman received at this residence. According to the reviewer's comments, the center has many shortcomings. She also mentioned that her grandmother had to be admitted there because it was inexpensive. What I don't understand is why they left her there for six months, especially since she is such a beloved person. I remain very satisfied with the care my relative receives. My sincere thanks to the team at the Al Alba residence.
- Moni
Without a doubt, it's the cheapest nursing home in the Sierra area (approximately €1,400 per month). We wish we could have afforded another option. My grandmother spent six months at this facility. Her stay ended with a hospital admission, where she ultimately passed away. During those months, we only requested basic care: hygiene, attention, and dignity. The response was quite different. My grandmother occupied one of the 18 places at the facility. We repeatedly noticed serious hygiene deficiencies: her hair was dirty and matted day after day, and despite reporting it numerous times, it wasn't addressed. She frequently wore clothes that weren't hers and were usually soiled with food scraps. Her personal belongings went missing, including her newly made dentures, which had been expensive, leaving her practically toothless from the start. In our experience, that's a lack of care and attention. Although we provided creams and basic skin care products, they weren't applied regularly. We had to put cream on her face and hands because she looked so pitiful. When she could no longer stand, we noticed she spent the entire day in multiple layers of diapers. The management and staff confirmed that she wore two pads and one diaper due to severe incontinence, and that diaper changes were done by removing the layer closest to her body. They said this made their job easier. I don't know to what extent this is legal. During this period, she suffered recurrent urinary tract infections, which, according to information received from the hospital, significantly contributed to her death. The situation worsened when, due to her dementia, she stopped wanting to eat and drink. The center's response was that she refused food and drink. We provided adapted tableware, straws, cups, and special cutlery, which were not used. Despite our repeated requests for a hospital evaluation while she was in this state of anorexia, both the attending physician and the management deemed it unnecessary. When she was finally admitted to the hospital, she arrived malnourished, dehydrated, and unconscious. She never opened her eyes again. We couldn't say goodbye. It was too late. Visits are very restricted. You can't just come and go freely: you have to sign up in a notebook, within a set time, and on several occasions, we weren't allowed in if another family was already visiting. Despite going every day, in recent months visits have been limited to 20 minutes and one person at a time, forcing us to organize ourselves in shifts and wait outside. In our experience, the overall atmosphere is desolate. From the outside, it's common to see elderly people asleep through the window with their foreheads resting on the table, an image that reflects a normalized situation of neglect by the staff. If you are considering this center, my personal recommendation is clear: if you can afford it, look for another option. Hygiene, basic medical care, and dignity shouldn't depend on price. The only positive note is the garden when the weather is nice.
- SARA
It is a fantastic residence, the director is a sweetheart, the assistants are very professional, and the doctor is incredible.
- Duquesa
It's a very beautiful and welcoming place. The manager is a lovely person, and so are the staff.
- Mario Ledo
A very welcoming residence; my sincere thanks for how they care for my mother.
