Información de contacto
Valverde de la Virgen, 24198 León
Titularidad
Private
Opiniones
DomusVi Nuestra Señora del Camino presenta una situación contradictoria: mientras que algunos usuarios destacan las instalaciones bien equipadas, el trato afectuoso del personal de cuidados y la calidad general de atención durante estancias prolongadas, otros relatos revelan deficiencias graves en protocolos de seguridad, supervisión médica insuficiente, comunicación inadecuada con familias y falta de responsabilidad institucional ante situaciones críticas. Las opiniones varían drásticamente dependiendo de la experiencia vivida, lo que sugiere inconsistencia en la calidad y gestión de la residencia.
- Miguel Angel Gg
My mother entered the care home on November 3, 2025, and passed away recently, after only two months. The short time she was there left me with mixed feelings. Let's start with the positives: physically, it's a well-equipped residence, with spacious rooms, adapted bathrooms, etc. I was surprised that the rooms weren't air-conditioned for the summer; in fact, I saw fans in many of them. For winter, it's perfect, a bit too hot for me, but obviously not for the residents. The staff was generally very kind; the vast majority were incredibly affectionate with my mother, always attentive to her, never a single unkind word. That's something to be grateful for. I think I'll never forget how Calí would shower her with affection whenever we saw her in the hallway, not just him, but other residents too. His gestures surprised me, and I remember them now. Now for the negatives: three days after arriving, she fell and had to be rushed to the hospital. It was an accident that could easily have happened at home, but as I mentioned in the interdisciplinary meeting, I was surprised they didn't have a more thorough "welcome" protocol because, obviously, in the first few days, they don't know what the new residents are like. They told me they have one for the evenings, but not for the daytime. I consider it acceptable because the residence's reaction was correct, and they quickly took her to the hospital. There were a few other things that weren't quite right, but that's because, being the first few weeks, we didn't know how the residence operated. Now for the bad part: As I said, my mother fell three days after arriving there. They notified my father, but we obviously needed more information. It was an exceptional situation; she had only been there for three days, and it took me quite a while on the phone for the person who answered to understand that it was an exceptional situation because my mother had only been there for three days, and we didn't know the procedures. Another very negative aspect was the medical care my mother received. On December 18th, she saw the doctor twice, the first time for a routine check-up and the second because she became very agitated and her breathing was very rapid. My mother had Alzheimer's, and the doctor told us she had "mucus." That same night, she was rushed to the hospital with severe pneumonia. I think we can all make mistakes, but when working with these types of patients, you have to be one step ahead... and know that rapid breathing can be something else. My mother died from that pneumonia. I don't blame anyone; it was her lot in life. But I think if the medical staff had been more tactful, things would have been better. And to conclude this review, I regret the attitude of the nursing home management, who to this day have not contacted us—the family—to offer their condolences, which I believe is the least they could do, and the most humane thing. Yes, the staff, the caregivers, the supervisor, reception, etc. have all offered their condolences... it's silly, I know, but it's a human gesture that might be what we need right now.
- Ramiro León
My mother has been hospitalized for two weeks now, and my experience has been terrible. She ended up in the Emergency Room because they wouldn't give her her medication. She suffered withdrawal symptoms that required her to be restrained by the paramedics who arrived in an ambulance. The caregivers claim that my mother doesn't want to take it... we're talking about a person with Alzheimer's who lacks volition and reasoning ability, and who has religiously taken her medication throughout her illness. We, the family, were never informed that my mother wasn't taking her medication. If anyone at the facility denies what I've described here, I'd be happy to provide all kinds of evidence, which I can also submit to Mr. J.A. Orozco's office if you wish.
- Silvia Garcia
My father was admitted with Lewy body dementia. He needed a psychogeriatric care bed. We contacted them, and they supposedly had one available. He was admitted and stayed for three hours. He removed his feeding tube, and they lost him. When we went to see him, they told us they had lost him. A person who shuffles his feet—how is that possible? He was readmitted to the hospital the same day. Two days later, they called us saying they didn't work with people in that situation. Imagine my surprise when they sent me a bill for half a month! Of course, I filed a complaint because they lost my father, kicked him out of the care home, and on top of that, they want to charge us? Utterly incompetent. To top it all off, they lost his dentures.
- Darve
A nursing home in León with beautiful gardens, but with very few staff, although according to management, they meet the ratio. Only recommended if you need a psychogeriatric stay. Not all of the nursing home staff know how to treat residents or their families, and they'll never tell you the truth because they cover for each other. A disappointment these days. The director denies every complaint and then tells you that you have to speak up.
- Rafa Álvarez
I have had a family member hospitalized for two years, and I am very happy with the treatment and care he receives. The staff, in general, are not only professional but also very friendly and treat the residents with respect and affection. The housekeeping is good, and the elderly are clearly cared for. However, they should increase the number of physiotherapists because they are severely understaffed. Although the physiotherapist is very hard-working and does a very good job, she is unable to fully perform her duties due to her heavy workload. In short, it is a very good nursing home (although somewhat understaffed) that can be trusted to care for our elderly.
