Información de contacto
Sorihuela del Guadalimar, 23270 Jaén
Titularidad
Private
Opiniones
El Centro Residencial Aura Sorihuela presenta opiniones extremadamente polarizadas que revelan una profunda inconsistencia en la calidad del servicio. Mientras una reseña detalla un cuidado excepcional con atención personalizada, higiene impecable y personal dedicado, la mayoría de las opiniones denuncian graves deficiencias: pérdida de pertenencias y medicamentos, condiciones insalubres, falta de recursos, personal insuficiente y un trato negligente hacia los residentes que contrasta completamente con la experiencia positiva reportada. Esta disparidad sugiere problemas sistémicos en la gestión y
- Jonarhan Mendezrobles
Terrible coordination. I absolutely cannot recommend it. The service leaves much to be desired, with numerous deficiencies and shortcomings that affect both the resident and their family. I was finally able to transfer him, but I am deeply disappointed. Lost belongings and money. I can't give a lower rating because it's not possible, but it deserves it.
- Amelia Rodríguez García
One star is the minimum I can give. Terrible service to residents and their families. It leaves much to be desired. The way the transfer was handled, which I witnessed, was particularly deplorable, and I was going to a different residence altogether. Just for the sake of Aura Cuidados' reputation, they should have handled it differently. They've also lost clothes and belongings. In short, I wouldn't recommend it at all.
- Rosa Nieto Hornos
My name is Rosa Nieto, and I'd like to share my experience with the "Aura Sorihuela" Residence, my mother Gregoria's home in her final years. At 90, dementia began to take its toll on her and the entire family—that awful disease that, without you even realizing it, gradually fades the memories of a lifetime. Her behavior changed completely; she was nervous and disoriented, she stopped recognizing us, she wouldn't eat or sleep, and the medication caused her to hallucinate. So, overwhelmed by the situation, we decided to seek the help of professionals who knew how to manage it better than we did. That day was one of the hardest of my life; the guilt and the weight of my conscience plunged me into a deep sadness, perhaps because of the myths surrounding nursing homes, or perhaps because we've been taught values that make us feel we're abandoning our elders if we don't care for them ourselves. But time has shown me that they are not the enemy; they are in the same boat as us, and we all share the same goal: to provide our elders with the care they need and to try to ensure they have the best possible quality of life in their final years. A few months ago, my mother's health deteriorated, and we decided we wanted to be with her. That's where my healing process began, because we had the opportunity to observe, for a week, 24 hours a day, how the center operates and how the staff behaves. We saw how meticulously they maintain the cleanliness of the facilities, as well as the residents' daily and scrupulous hygiene. We were surprised by the quality of the home-cooked food, the enormous portions they serve, and how often they eat. Furthermore, I witnessed firsthand the dedication of the caregivers to ensure that the residents don't go hungry. In my mother's case, I was touched to see the caregiver taste the puree before giving it to her to make sure it wasn't too hot. These are the details that make all the difference. I know that good management is essential for a center like this to function well, but those who truly deserve the credit are the staff on the ground, dealing with a large number of residents, each with a different diagnosis. It's incredible how well they know them all; they know how to calm them, how to cheer them up, they listen to them, talk to them, joke with them, and offer them the freedom to roam freely throughout the facilities as if they were at home, only restricting access to areas where they might be at risk. In our case, they went out of their way to make us feel comfortable at all times. They provided us with lunch and dinner, and we never lacked a snack so we didn't have to worry about anything. They respected our privacy by accommodating us in a single room, answered our questions, and resolved our doubts with kindness, understanding, and the patience of Job. We always received that warm and friendly treatment that characterizes people from small towns—simple, kind people with enormous generosity of heart. I don't know how other care homes operate, so I don't dare generalize, but it's only right that I speak up today in support of all the employees at Aura Sorihuela, the care home I know and can speak about without fear of being wrong. Therefore, I'd like to acknowledge all the staff, although I'll omit names so as not to leave anyone out. On behalf of myself and my entire family, please accept our respect, our admiration, and our eternal gratitude for your magnificent work and the invaluable dedication with which you do your jobs. To the receptionists, cooks, cleaners, social workers, psychologist, psychiatrist, doctor, administrative staff, the management team, and, of course, the nursing assistants and nurses, congratulations on your professionalism, but above all, thank you so much for your kindness and the comforting hugs you give.
- El inspector
Five zeros in negative rating. The only one who's decent, in my opinion, is the social worker; the others are beyond words. Beware, switching other patients' medications is extremely serious; valuables disappear.
- Cortes Ballesteros Gil
I'm giving it one star because it's the minimum to be able to write a review. It's a terrible center with terrible management and coordination. Leaving a loved one here is like leaving them completely abandoned. Cockroaches roam freely throughout the dining room and all the rooms, bed linens stained with feces where they shamelessly put residents to bed, and there's a lack of resources and staff. For hygiene, they even use socks because there are no sponges, and there's a shortage of diapers, wipes, and gels, etc. Because they can't find nurses, they have the nursing assistants performing nursing duties. It's a disaster and a crime to leave a family member there; they'll stuff them full of pills and leave them strapped to a wheelchair with a belt all day. They only treat the residents decently when they know they have visitors. The food is pure garbage and consists only of sad purees. And I know all this because I worked there, just for a month, but it was enough for me to see the disaster that this center is. All they care about is making money, nothing else. The workers don't get paid night shift or holiday bonuses. The facilities are in terrible condition, with holes in the bathroom walls where you can see the toilet in the next room. They keep everyone in a crammed room, with unbearable heat, and they even prohibit family members from entering the "social club," as they call it, although they should really call it a slaughterhouse. It's so the families don't see the conditions their relatives are in. The strange thing is that the labor inspections never leave the director's office; they have some very shady dealings going on.
