Información de contacto
Huelva, 21005 Huelva
Titularidad
Private
Opiniones
Hogar Santa Teresa Jornet presenta serias deficiencias en la calidad de atención, según los testimonios de familiares de residentes. Las principales preocupaciones incluyen errores frecuentes en la administración de medicamentos, falta de personal suficiente, horarios de visita muy restrictivos que interfieren con el acompañamiento familiar, negligencia en la supervisión de residentes dependientes, ausencia de actividades recreativas y un trato del personal que los usuarios describen como desagradable e irrespetuoso. Los residentes con mayor dependencia parecen ser especialmente vulnerables, enfrentándose a situaciones de ries
- lucas Alcon Rodriguez
These past few days I've seen the news about the complaints against the staff at this facility. It reminded me of what happened a year and a half ago with my grandmother. At this nursing home, only the residents who are independent and able to care for themselves are spared mistreatment. On the other hand, those who are bedridden and require nursing care are at risk of not being treated properly. We regret not having taken legal action at the time. We hope this will lead to improvements at the facility.
- Antonio José
I have a relative in this place and I'm truly regretting it; the care leaves much to be desired for several reasons. First, visiting hours are two hours in the morning and two hours in the afternoon, which is already very little, but then you have to subtract the fact that they have daily mass in the mornings and catechism classes in the afternoons (during visiting hours), so the time is actually reduced considerably. Furthermore, the nun comes by at five o'clock and has no qualms about telling your relative, "We're going to catechism," right there in front of you, so the visiting hours are not respected. Second, they make constant mistakes with the medication. You have to be very vigilant and extremely careful to make sure they are actually administering the medication correctly. Thirdly, there are hardly any activities (except for religious indoctrination, which they follow religiously). The elderly residents spend all day doing nothing; there are no activities for them like outings, theater, bingo... nothing to keep them entertained. Regarding physiotherapy, they have it one day on and fourteen days off; there's no regularity in any activity. The staff is unpleasant, bordering on rude, sometimes even disrespectful, simply because you've had to go outside of visiting hours to pick up your relative to take them to the hospital. As for the food, they give a bowl of milk and sweets to a person with diabetes...
- Pablo Alcón
Very limited visiting hours. If you work split shifts, you can practically only visit on weekends. This is incomprehensible when elderly people need companionship. There are few staff members, and some are quite unpleasant. When I was there, staff only checked on the residents very infrequently. If they needed something, they couldn't call anyone, and it was in the nursing area where they needed the most attention. Furthermore, they make mistakes like sometimes not giving them their medication, which can even be dangerous. A complete disaster. There's a lack of staff and people who are more willing to work.
- Alcon Rodriguez
Our experience in this nursing home has been disastrous, but impossible. Our relative was in the women's ward, almost all the time in bed, with no means of communicating with the staff—no bell, no light, nothing at all—just waiting for someone to come by. The visitation schedule also leaves much to be desired, since you have to wait for the floor to be cleaned and dry to see your relative (during visiting hours, presumably), which makes time pass. All of the above is acceptable. What's incomprehensible is that a 93-year-old grandmother could fall out of bed in the middle of the night, screaming, and having to wait for who knows how long for someone to show up and help her. She hit her head with a resulting bruise, and neither a doctor nor us were called. Her family found out the next day when we went to see her... I'd have more negative stories to tell, but I'll leave it here. I'd just like to say that a month and a half after she was admitted, we got my mother out, and now she's being cared for as she deserves. In conclusion, under no circumstances should you admit any grandparent there because the care and attention leave a lot to be desired. I deeply regret not having reported this negligence at the time. It's too late now, but at least I'm spreading the word. My intention is to ensure this doesn't happen again because these are human beings we left there, in their final stages of life, and they deserve the best.
- Ivan Blanco
After classes at the XII DE OCTUBRE adult school, my sister, my dad, and I were at the Asilo bus station at night when we noticed a fixed, constant point of light shining towards us from a dark room. After observing it for a long time, the three of us finally closed the blinds... Now nobody can wait for the bus in peace.
