Información de contacto
Tarifa, 11380 Cádiz
Titularidad
Private
Opiniones
La Residencia de Ancianos San José presenta una situación profundamente contradictoria y preocupante según las experiencias de los usuarios. Mientras que una minoría destaca la dedicación del personal de enfermería y cuidadores, la mayoría de los testimonios relatan negligencias graves, restricciones abusivas en horarios de visita, falta de autonomía para los residentes, personal médico incompetente y, en casos extremos, muertes que podrían haberse prevenido con una atención adecuada. Los problemas estructurales de la residencia—como la ausencia de servicio médico interno, el ci
- Francisco Murtula de los Reyes
My mother died there two years ago due to the negligence of the staff on duty that night. It was August 2022, and they were severely understaffed. Apparently, she suffered a stroke during the night, and it took them more than three hours to transfer her to Punta Europa Hospital. By the time she arrived, she was beyond saving. There are no visitors on Sundays because the receptionist takes his day off. They don't have their own medical service, and the nurses aren't very well-trained, to say the least. To top it all off, the primary care doctor at the clinic is incompetent and lacks compassion. I spoke to her on the phone two days before the incident, and she told me that the physical decline I had observed in my mother lately was normal and posed no danger. Not at all recommended, and it's also extremely expensive.
- Maria Capilla De dios Castro
I wouldn't recommend this residence to anyone. If you can move your elderly relative to another residence, it will be the best thing you can do. The visiting hours are terrible, and on Sundays, they're completely cut off because the receptionist doesn't work on his day off. They kept my relative for six days without food and didn't even tell us. They went to see her after she had already passed away, and they had her in a tiny room—yes, a tiny room. A room with no light, not even a small window, nothing. And that's where her belongings were, meaning she slept there, and they had us completely deceived. You wouldn't treat a dog like that. They always told us everything was fine with her, but she said the complete opposite. They keep the residents from morning until dinner without letting them go for a nap, sitting on an armchair in the living room with all the other elderly people. Do you think it's normal to not let a 93-year-old woman rest? And all so that the other residents can sleep better, be more comfortable, and not be disturbed by the other residents. Never take your loved one there because they are liars and unprofessional, not all of them, but many.
- pia lau
If you're looking for a place to leave your elderly relative in good hands and forget about them, San José is the place for you. However, if they still have some independence, and/or you wish to continue spending as much time as possible with them, look for a place committed to fostering and supporting the autonomy, self-esteem, and independence of its residents. Despite the affection shown by the staff there to the most disabled residents and the excellence of its nurses, the facility itself has no interest in supporting the independence of its residents. David, who was perfectly capable of going to the bathroom, had his walker and the non-slip mats that facilitated safe access to the toilet taken away, with the explanation that "he's wearing diapers." I recommend that anyone who thinks that's acceptable try wearing diapers and see what it's like—when you don't need them yet. Putting them on for extra safety? No problem. But hiding your walker so you can't get up on your own? Outrageous. Shameful in a professional care home. From the very beginning, they misled us, telling us not to worry about the visiting hours (only 4.5 hours a day, at times completely impossible for working people) posted at the entrance, that they were just a formality, and that we could see our relative in his private room or go for walks with him whenever we wanted. Once we were 'settled in,' after about two weeks, they began to enforce them with such rigidity that it bordered on cruelty and sadism: On his 86th birthday, when David was expecting a visit from his son from America, and when his son arrived at the glass door behind which he expected to see his father in an armchair at 10:00 a.m., it turned out that the doorman had taken the elderly man to a dark hallway with no window or light, so that he would 'learn to respect the schedule.' (They open at 10:30 a.m.) Later, they FORBIDDEN him from eating out with his family member because "they hadn't announced it an hour in advance." It was his last birthday, and he spent it eating alone because he was ill and couldn't share a table with his usual companions. When we complained, THEY CONFIRMED AGAIN THAT OF COURSE, THEY COULD, that the same social worker with whom we had the contract told us that "if my mother were in a nursing home, nothing would stop me from seeing her whenever I wanted." CYNICAL - that she was the one who called us out ("we have a problem with the schedules")... Later, I spent a Saturday with David mostly in his private room, when every twenty minutes an assistant would come in under some pretext, demand a signed authorization from the administration, and wake David up shouting for no reason. One day, after an exhausting week in the hospital's "armchair" room, I stayed with him until they kicked me out when visiting hours ended (they ask you out over the PA system, in the middle of a conversation, or a snack, or if you're helping your relative in the bathroom...). I gave up, exhausted by so much rigidity and bureaucracy towards such vulnerable people, and I left. David died alone, at two in the afternoon—outside of visiting hours. In Facinas, there are NO LIMITED VISITING HOURS, nor in any nursing home in Germany (and they love bureaucracy so much!!). Most of the nurses, aides, and cleaning staff didn't understand it either. Perhaps it's the new management—an appalling director we saw interacting with an elderly woman in a wheelchair—OUTRAGEOUS—sent by the new chain the nursing home now belongs to, called "GERÓN."
- Bernardo Castro
I must highlight the commitment, dedication, enthusiasm, and professionalism of the staff at the San José Residence, in all their roles, from the cleaners and caregivers to the technical staff and management. This is a team of people who are completely dedicated and highly professional in caring for our elderly residents. I have nothing but words of gratitude for this staff. THANK YOU, in capital letters, after two and a half years.
- Carmen Carro
There's no doctor at the center for the elderly residents. They have to go to the clinic unless it's an emergency requiring an ambulance. The service and care are no longer what they were when the nuns ran it.
