Sobre esta residencia
Residencia en Montuïri (Mallorca) para personas mayores de 65 años con servicios para el cuidado de la tercera edad con Centro de Día.
Información de contacto
Montuïri, 07230 Baleares
Servicios
- Médico
- Fisioterapia
- Terapia Ocupacional
- Psicología
- Podología
- Peluquería
- Lavandería
- Limpieza
- Cocina propia
- Talleres y actividades
- Estimulación cognitiva
- Centro de día
- Atención personalizada
- Mediación
- Nutricionista
Titularidad
Private
Opiniones
Seniors Montuïri presenta un panorama profundamente preocupante caracterizado por denuncias graves de negligencia, falta de comunicación con familias y cuidados inadecuados que han resultado en muertes, contrastando fuertemente con los elogios de una minoría de usuarios que reportan buen trato. Mientras algunos familiares destacan la amabilidad del personal, las reseñas negativas documentan problemas sistémicos como higiene deficiente, insuficiencia de personal, desatención médica y, especialmente, falta de sensibilidad y transparencia frente a situaciones críticas, lo
- Andrea Cózar Gironès
The family of a resident who was at this facility for only three weeks wishes to file a public complaint regarding the care he received and, in particular, the actions and treatment he received from the head nurse on Thursday, February 19th. On the afternoon of Thursday, February 19th, I went to visit him. The moment he was taken out in a wheelchair, I could see that he wasn't well: he was pale, unable to speak, and his body was slumped to one side. The staff member accompanying him stated, and I quote, "He doesn't want to let go of the chair," referring to the fact that he was holding on tightly. When I asked him directly if he wasn't well, he subtly shook his head. Given this situation, I immediately went to the nursing station. The head nurse told me, and I quote, "He has a cold, and we gave him antibiotics yesterday. He's like this because of the antibiotics, nothing more." At no point were we informed about the specific medication he was receiving, nor about any potential side effects, nor were we given any detailed information about his clinical condition. I then asked why his daughter hadn't been notified. The response was: “We don't see it as necessary; it's not serious enough to warrant notification. Besides, he's a resident with a chronic illness, already on thin ice, so at any moment…” This statement, in addition to lacking the sensitivity and respect that any family deserves, reflects a worrying normalization of his decline without a thorough assessment. When I insisted that perhaps he should be transferred to the hospital for a proper medical evaluation, the response was that “residents like him” aren't sent to the hospital because they are chronically ill and very weak, thus downplaying the possibility that he could benefit from hospital care. We want to state for the record that, in the preceding weeks, he was noticeably better: looking better, more communicative, and more engaged. Therefore, we don't understand how the obvious deterioration he exhibited that day wasn't detected in time, nor was it deemed appropriate to notify the family. It's incomprehensible that it had to be a family member, during a routine visit, who noticed in seconds a condition that was clearly not his usual state. The day after that supposed "little cold," he passed away. When we returned to the care home the following day, we explained what had happened to the nurse on duty. After hearing the facts, he apologized for what had occurred and maintained a kind and respectful demeanor throughout, very different from the treatment we received the day before. We appreciate his attitude, which demonstrates that another way of treating families is indeed possible. No one will bring our loved one back to us. However, we consider the lack of foresight, the minimization of the symptoms, and especially the inconsiderate treatment of the family unacceptable, referring to him as someone "holding a thread" and so casually assuming that the inevitable could happen "at any moment." We also want to express our deep gratitude for having visited him that Thursday, because had we not done so, we would likely have received an unexpected call informing us of his passing without having been previously notified of his deteriorating condition or having had the opportunity to say goodbye. We request that what happened be reviewed, that responsibilities be determined if appropriate, and that the necessary measures be taken to guarantee more humane, professional, transparent, and respectful care for residents and their families. Our elderly deserve dignity until the very end, regardless of their health status.
- Katy Gual
My father died seven days before we were to move him to another care home. He'd only been there a month, and it was terrible. The elderly residents were completely neglected, unbathed, and made to sit all day without any activities. At night, my father froze to death; I had to bring him a duvet because they only gave him very thin blankets. My father urinated on the cushion of his wheelchair and sat on the same unwashed cushion for a week. I only realized it after seven days because the smell was unbearable when I lifted him from his chair. Other days, in the middle of winter, they would take him out without socks and without a coat. The food was awful. And thefts from the rooms were commonplace. It was impossible to have a room where they could feel at home because everything disappeared. I don't understand why they don't change the doctor, a person who, in my opinion, has absolutely no humanity. If this man had ordered my father admitted to the hospital, since he was ill in his final days, perhaps he would still be with us. My father passed away, and we never received a word of condolence from the nursing home management. THE WHOLE THING IS SHAMEFUL. *Your response was very perfunctory, but you don't need to clarify any doubts for me. I know exactly what happened, and I stand by that. And it infuriates me that you're calling us liars.
- Noelia Lopez
My grandmother always received wonderful treatment, and every time my grandfather visited her, he spoke highly of all the staff. On each visit, we were treated very well, and she was very well cared for.
- Bruno Torrenova
Very happy with the residence; the staff were very kind and caring. I haven't visited for a few months because my father moved to the mainland, but we were very satisfied. I hope the doctor is still the same; he was a great help to me.
- GONZALO PUJOL PEREZ
My mother was in the residence for a few years until we were able to change it. The truth is that it is a private business, no matter how much they want to add the Government's coat of arms. Very few staff and very poorly paid, which translates into a very bad service. Cost savings they call it. I don't even know the times that my brother and I had to change my mother's diapers because they were still wet. Liquids on the floor, leftover food, two people to watch over more than 25 dependents, etc. Everything you can imagine and more. A real disaster. Thank goodness we ended up taking my mother to the Calvià residence, which is truly public, not subsidized. The difference cannot be explained, it has to be seen. Plenty of staff, total attention, the dining room in perfect condition (the one in Montuïri is full of leftover food on the tables), kindness and empathy (the guy they have at the reception in Montuïri, a certain Cecil, who shouts more than the poor alienated people is unpresentable), the whole residence is a nightmare, it's night and day. And there are still those who defend the privatization of the residences! I hope they have to be cared for in residences like the one in Montuïri, maybe then they will think if it's worth saving on people.
