Información de contacto
Barraco (El), 05110 Ávila
Titularidad
Private
Opiniones
La Residencia de mayores Los Cerezos presenta opiniones muy polarizadas: mientras algunos residentes elogian su ubicación tranquila, medidas de seguridad y atención personalizada al contacto familiar, otros reportan deficiencias graves como falta de personal, negligencia en la higiene personal, desnutrición y desorganización administrativa que han resultado en deterioro significativo de la salud de los residentes. Los aspectos positivos mencionados (entorno agradable, personal amable) quedan ensombrecidos por preocupaciones serias sobre la calidad de cuidado, particularmente para personas dependientes que requieren atención
- Jota
A terrible care home. Thank God we moved my father in time. He was only there for two months, and his condition deteriorated enormously. They don't care about the residents' health and everything is completely out of control. We moved him to another care home in the province, where he's been for a month, and he's a completely different person. Now he seems happy to be in a care home.
- Alvaro Rojas
My grandmother lives in this care home, and compared to most of the others I've visited over the years, it's one of the best. They take COVID-19 safety measures very seriously, and the staff is very friendly. They could improve the food quality, but overall, we're happy with it. It's also located near the water and nestled in the mountains—a very peaceful and pleasant setting, in my opinion.
- Abulense
My grandmother was there, and it was the worst decision we could have made. She hasn't received the treatment she deserved. On one occasion, when I went to see her and waited for her to be brought in, the person brought was someone else. On other occasions, she was wearing someone else's clothes that weren't hers, and they also burned one of her items, which they claimed was the clothes dryer. So far, these aren't serious incidents, but they only underscore the lack of control due to the limited staff working at the nursing home. More worrying was the neglect of her personal hygiene and the repeated absence of her hearing aid, which caused her to be isolated. While she couldn't hear much with it, she couldn't hear anything without it. Despite insisting on the issue, as it was important, they wouldn't replace it. If you want your family member to be treated well, don't bring them to this nursing home.
- ANDRES MARIANO PACHECO ARANDA
My father has been here for two months and the experience has been good. The attention given to family members is very personal; being far away, we've had needs and you've always helped us. Thank you.
- Juancar CR
Not a place I would recommend for loved ones. If you're looking for a good care home for your loved one, I recommend reading the entire review. I wish I could go back in time and not have chosen this care home for my grandmother, but now all I can do is weigh the pros and cons of this place so that anyone who reads this can make a better decision. Perhaps for someone who is independent and fully capable of using their mental faculties, it might be a good care home, but not for someone who needs a lot of attention and help, and I think this is the most common reason for putting someone in a care home. In just the month she's been there, the number of shortcomings of this care home has become apparent. The facilities are old, but that's the least of my worries. They have very few staff members, which means they are overwhelmed and unable to provide quality care. We made weekly visits, and on each one, there was always something we didn't like. When we brought her to this care home, she was eating poorly, something we told them from the beginning. We brought protein and vitamin shakes for her to eat, so at least she wasn't starving, but they only did this occasionally because she drank them very slowly and we had to encourage her. Seeing how emaciated she became this past month, I doubt they were taking care of her diet, since about three weeks ago she was admitted to the hospital with severe dehydration and malnutrition. She was discharged a few days later and returned to the care home, only to be readmitted a week later in an even worse condition. Once in the hospital, her poor overall health was evident, with serious wounds on both feet. Photos of these wounds were taken as evidence. In just two days in the hospital, the wounds improved, although her health remained very fragile. At that point, we were certain she wouldn't return to this care home if she recovered, but the doctors told us she was in very bad shape. Sadly, she passed away a few days ago, a month and a half after we moved her to this care home and after spending her last week in the hospital. She was very elderly, and while the care home can't be blamed for her death, it is responsible for the poor care she received and the suffering she endured during her last two months of life. Now we have no doubt that the month she spent here was hell for her, and had we read a review like this beforehand, we would have chosen a better place. In every call we made to the care home, the response was always the same: that although she had trouble eating, she was doing well. Some of the calls didn't add up; it seemed like a generic response they gave to everyone who called, or at least that was our impression. We have to consider the bad, but also the good, and there's only one positive thing here: the treatment we received from one of the nurses, specifically María José, who tried to stay in touch with the family, helping in any way she could. She was the only person at the care home who inquired about my grandmother during her stay, and the only one who offered condolences to the family. This isn't crucial, as it's merely a matter of courtesy and showing concern for someone in their care. What's important is everything detailed above, when she was alive. After discussing everything mentioned above with close friends who have had family members there, we've received quite a few negative opinions about this care home and none positive. I encourage anyone who has used the services of this place to share their experience here or on social media, whether positive or negative, especially to help others choose the best place for the care of their loved one. I hope this helps clear up any doubts for those who may have when choosing this care home.
