Información de contacto
Vícar, 04738 Almería
Titularidad
Private
Opiniones
La Residencia de mayores Fuente Vícar recibe opiniones extremadamente polarizadas y preocupantes. Mientras que una reseña destacó la limpieza, el personal amable y las actividades, la gran mayoría de usuarios reporta graves problemas incluyendo negligencia médica, malos tratos a los residentes, comunicación deficiente con las familias, incumplimiento de servicios pagados y represalias contra quienes presentan quejas. Las experiencias documentadas sugieren serios problemas de calidad asistencial y gestión que generan dudas significativas sobre la seguridad y el bienestar de los
- Paul Marshall
Everything that I write in this review is very true and I would be happy standing in a court of law and swearing on the bible that what I am about to tell you all is the God's honest truth. For Christ's sake, whatever you feel about your relative - even if you cannot stand the sight of them, the worst thing you can ever do is to get them to move into this "HELL HOLE". My Mother was supposed to move into here with my father but unfortunately, my dad died the day before they were meant to move in. So, my mum moved in on her own and found that only one person in the whole place spoke English.... My mum is from Manchester and the one person who spoke English was a German lady who was also a resident. On one occasion when I visited my mum, I was unlucky enough to see what she was given for her tea... Raw fish (I have no idea what the fish was ), cold, hard boiled chips (not deep fat fried ) and virtually still frozen peas and carrots. My mum asked me not to say anything in case she got in trouble later. That was a couple of years ago now. The latest thing is that my daughter got in touch with me saying that a policeman had contacted her about my mum. So my daughter asked me if her grandma had died or was she still alive? At the time, I didn't know so I said I would find out. I rang, and rang, and rang and eventually, some young girl answered the phone and I said to her " can I please speak to Mrs Joan Marshall - she is my mother"? The unbelievable answer I got from this person was..... Joan Marshall - she not here - she dead. The phone was then hung up at her end. I have tried many times to call the home but I never get through or answered. I have also sent numerous emails to the company email address and had no response. Do your relative a favour, keep them the hell away from here. ** If the management have any issues with what I have written, I will be more than happy to pass on any issues you have to my solicitor..... He will be more than happy to converse with you. **
- Taty M. R.
I just called to find out if my aunt is a resident at this care home, and I received terrible service over the phone. I spoke to a woman whose name I don't know, because otherwise I was going to file a complaint. If they treat the relatives of residents this way, I can't imagine how they treat the residents themselves. Poor things.
- Azu Vargas
My aunt is very happy (at least that's what she tells us, and she's not someone who's always satisfied). Everything is always very clean, the staff is very friendly and attentive, the residence is very spacious, and the garden with animals is very well maintained. They put up lovely decorations depending on the time of year, there are activities (not many in my opinion, but there are some), and mass once a month. The menu is varied and, from what she tells me, very tasty. If my aunt is happy, we are too. I think it's a very complete and well-run residence, to be honest.
- Inma Gómez G.
I don't recommend it. My mother-in-law left with a urinary tract infection, and we're now waiting for her to die because she hasn't recovered since leaving. Now, after a complaint, by sheer coincidence, the toiletry bag has turned up. After three months. Two days later, we admitted her to Poniente Hospital, and she just kept going backwards. She finally died on the 21st. Rest in peace.
- Alfonso Imbernón
In my mother's words: a HORROR, a HELL. The caregivers are LIARS, telling you everything is fine, but your loved one gradually reveals what's happening, and at first you can't believe it, until little by little you start to understand everything. They treat the elderly with derogatory nicknames like "granny meringue." The elderly with limited mobility are treated roughly. My mother was left face down in bed all night, struggling to breathe, and after screaming for help all night, they ignored her. They forget some medications or give them the wrong ones. My mother has been taking certain pills for years, and for several days they "forgot" to give her a specific pill, telling her it was because they came in a different shape or color now, but no, they had simply given her the wrong ones. They don't admit their mistakes. From the director to the lowest-ranking caregiver, they all cover for each other. If you complain about anything, it's worse, because they take a dislike to your relative. Since we had been complaining for days about different issues, they PUNISHED my mother by making her eat ALONE at the table, facing THE WALL, when they normally seat the elderly at tables of four. The entire residence is blasting unbearable REGGAETON music all day long. You go to see your relative and it's like a nightclub. They play the music because the caregivers like it, not to entertain the elderly. They tell you they have three physiotherapists and that they'll do rehabilitation exercises for your relative every day, but then it's a LIE. Every day they give you a different EXCUSE, and you pay for a service they don't provide. It's very difficult to get through on the phone. I've called security more than 20 times, and they don't answer. When you tell them, they say it's a LIE, that they always answer. My mother injured herself, and it took them four days to put a bandage on her. They're incredibly slow at everything. I took my mother out of there because I feared for her life and her physical and mental health. In other words, if you go privately, paying almost €2,000 a month to have your family member there, they treat you terribly. If you truly love your family member, DON'T TAKE THEM THERE. I DO NOT RECOMMEND IT to anyone.
