Sobre esta residencia
Elche Seniors es un centro residencial para el cuidado integral de las personas, con gran experiencia en el sector .
Información de contacto
Elche/Elx, 03203 Alicante
Facilidades
- Jardín
- Terraza
- Aire acondicionado
- Calefacción
Servicios
- Fisioterapia
- Terapia Ocupacional
- Psicología
- Podología
- Peluquería
- Lavandería
- Animación sociocultural
- Talleres y actividades
Titularidad
Private
Opiniones
Centro Residencial Elche Seniors presenta opiniones muy divididas que revelan una brecha significativa entre la experiencia de algunos residentes y la de otros. Mientras que algunos familiares elogian el trato humano, la empatía del personal y la atención profesional recibida, otros reportan problemas graves como negligencia en el cuidado básico, falta de personal suficiente, cobros injustificados durante hospitalizaciones, deficiencias en seguridad y una gestión poco receptiva a las quejas. Las críticas más serias apuntan a que la residencia prioriza los ingresos económicos sobre la calidad
- Yolanda Ortuño
It's clear they've learned the ratio thing, and it's the shill the enlightened manager and director tell all of us relatives. They have no shame. They keep them in a room for hours, and they don't even come in to change them or offer them water, only at the stipulated times. My mother has even been told, when someone has deigned to come in, that it wasn't time for a diaper change, and she has urinary tract infections that land her in the hospital every few days. They have to pee and defecate on schedule. The food is terrible, personal belongings disappear from locked rooms, and my mother has twice found a man lying in his bed despite paying for a single room. There's no monitoring of patients coming in and out with their relatives. Today we took my mother out to eat, and no one asked who we were or who we came to visit. We could have never returned her, and no one would have been able to account for her. They kept us waiting at the door for almost fifteen minutes to let us in. When we asked for the complaint forms, the assistants, who are doing their best with the resources they have, didn't know where they were. They spent a long time looking for them, while telling other residents who asked for help going to the bathroom that they were waiting, as if there were only two of them to make beds, provide snacks, and care for them. Finally, she called the director to ask where they were, who showed up, her only concern being that we apologize for the outfit she was wearing, as if it mattered to me. Without letting us speak and without understanding our indignation, she simply told us not to be disrespectful. And when I asked her what I had said to her to be absent, it turned out it was my usual rant that the lady liked her. Shortly after, she called reinforcements, and the manager, another disgraceful person, showed up. In short, there are many disgruntled people. It's a shame that in these places there are people who only care about the money. They take advantage of the difficulty of finding a place in a nursing home. But of course, my complaint doesn't stop at the center or there. I've filled out three complaint forms, and I wish all the disgruntled relatives would do the same. They've also been so tiresome that they haven't had a single complaint in 25 years. I almost forgot, they gave her expired Petit Suis. Thank goodness my mother has a good head and realizes this. And that, in addition to the fact that they don't have knives and have to eat the meat with their hands, the idiot manager tells me they're going to break it for everyone. AT 86??? COME ON, YOU DON'T EVEN BELIEVE IT YOURSELF.
- Manuel Juárez López
I'm a certified nursing assistant (TCAE) and I'm trying to contact Maria, the director, because due to serious family circumstances I had to resign. Now I want to return. She reads my messages asking and pleading with her to consider me or hire me as a nursing assistant, explaining that I'm certified. She knows this and doesn't reply, but she reads them. I've just realized that she's blocked me too, even though I'm passionate about my work and the world of geriatrics. I haven't done anything wrong to her; the colleagues who were there at the time liked me a lot. I don't know if Maria is still the director.
- Clase
Hello, I just came to say that the treatment is very good, all the assistants behave wonderfully and are very affectionate, the only drawback I have is that if your relative is admitted to the hospital they continue to charge you for those days, I think it is excessive that it is so expensive that they do not even take care of your relative being in the hospital, they only look after the money, they could take care of that issue and for how expensive it is and above all they do not have a private ambulance, I mean, there is an emergency and the person is waiting for the hospital ambulance, terrible. I give it 3 stars because they are very well cared for there, there are better residences.
- mar García
For me, the most important thing is the humane treatment the residents receive. Unfortunately, I have a relative there, as the care I receive requires it. I can't name every single staff member because I think they're all excellent. No one is perfect, but I can say that every suggestion has been listened to with empathy and, most importantly, resolved satisfactorily. The support for family members has also been unconditional and is greatly appreciated. I want to highlight the excellent professional psychologist who serves as a psychologist, as in our case, it has been providential. I definitely recommend it; I believe it's the second home we can leave our loved ones in, knowing they're in good hands. Thank you to everyone who makes this possible.
- Marga Sansano
I'm going to respond to the lovely reply from Elche Séniors, which you did a great job with in the GPT chat. With all due respect, the response doesn't reflect what's really happening inside. It's not about "stereotypes," but about the daily experience of those who have worked there and witnessed the lack of staff and attention at certain times. The elderly spend far too many hours in a lounge without activities or stimulation, and at night, two caregivers for everyone is clearly insufficient. Talking about "exquisite treatment" sounds nice, but the reality is very different. What our elderly need, in addition to kind words, are resources, sufficient staff, and truly dignified treatment.
