Sobre esta residencia
Ballesol - Residencia para Mayores en Alicante Costa Blanca Resort
Información de contacto
Villajoyosa/Vila Joiosa (la), 03570 Alicante
Facilidades
- Habitaciones dobles
- Terraza
- Biblioteca
Servicios
- Médico
- Fisioterapia
- Terapia Ocupacional
- Lavandería
- Limpieza
- Trabajo social
- Logopedia
Titularidad
Private
Opiniones
Ballesol Costa Blanca presenta una experiencia muy desigual según los residentes: mientras que muchos elogian las excelentes instalaciones, los espacios luminosos, el personal amable y las actividades entretenidas, otros critican duramente la calidad de la comida (fría y sin variedad), la falta de bebidas en las comidas y, especialmente, la falta de empatía de algunos empleados en la recepción con los visitantes. El precio elevado de la residencia genera frustración cuando estos servicios básicos no cumplen las expectativas, siendo necesaria una mejora significativa en la formación del personal de at
- David Goenaga
Thank you ever so much for everything you have done for Rafael Arroyo Llorente during his short stay there. We are very moved by the way Ballesol looked after him, although he was only there for three days before he was taken to the hospital where Rafael spent his last days before he was given the key to heaven. Thank you for everything you have done for Rafael Arroyo Llorente during his very short stay with you. We are very moved by the way Ballesol has cared for him, even though he was only able to enjoy it for three days, as Rafael was admitted to the hospital where he spent his last days before receiving his key to heaven. Thank you all, and especially to supervisor Yolanda.
- CLAUDIO GUZMAN
Only the facilities are great. The service leaves much to be desired. The food is awful. It tastes like nothing and is cold every day, even the stews. The bread is rock hard. There are no drinks other than water with meals, unlike other places where they serve wine. The breakfast has no variety and is meager. Depressing. Now, for visiting family, the building looks very nice. To get a variety of fruit, you have to buy it at the market on Tuesdays or Saturdays. And with how expensive the stay is! A disgrace!
- Fina Baixauli
It's been six months since my husband and I came to the Ballesol Costa Blanca Resort. It took us a while to decide, but now I have to admit it was the right choice, because we're really comfortable here. We're in a very spacious and bright apartment equipped with all the amenities. We brought our things here and decorated it to our liking. It feels just like home. The common areas are lovely: the lounge, the gardens, the dining room, and so on. The staff here are very friendly, especially the women who organize the activities. They're very kind and attentive, and they do everything they can to make sure everyone has a great time (and they succeed). Security here is extremely high, and if we need anything, we just have to ask. As I said, we're very happy here, and we hope it will be for a long time.
- Sandra Salvador Sánchez
My mother stayed in one of the apartments this summer, and it was an unbeatable stay! The apartment was perfect and tailored to her needs. The manager and supervisors were extremely attentive and professional at all times. A great experience!!!
- Sonia Zález
Today I came to see a relative to wish them a happy holiday, give them some gifts, and discuss a serious matter. As soon as I arrived, at 8 p.m. because I couldn't make it any earlier since I live more than 35 km away, the "lady" at reception told me I couldn't come in because visiting hours were until 8 p.m. I asked her to please let me in since I had to give her some paperwork to sign... She let me go up, but in a commanding tone, she told me to get up and down because she had to leave now and couldn't wait. I'd been in the room for three minutes when she called the phone. When my relative didn't want to answer, this "lady" came up to the room and rudely said, "Come on, come out now. You told me you were going to drop off some things, and you have to leave now or you'll be locked in here until tomorrow." She made me so nervous I didn't even know where I'd left my phone. I told my uncle to call me, and before I could even turn around to look for him, this "lady" called one of the supervisors to tell her I didn't want to leave! Excuse me?!? I was saying goodbye when she came in and, in a threatening tone, told me to leave. I told her to please let me find the phone, but she had already closed the door and was still talking to the supervisor. Did she think I wanted to stay overnight at the residence? I was determined because the website says it's open 24 hours! It doesn't say anything about visiting hours, and since it's a paid stay, I thought I could leave at that time, which isn't exactly midnight either. For the amount of money you pay, which isn't cheap. I'd say that for a person who is alone and has barely any family, never receives visitors, and at this time of year (today, December 23, 2023, 8:00 PM), this "lady" couldn't have been more benevolent, could she have had some empathy? They should definitely train these types of people to treat people more humanely, because she certainly treated me like a criminal. I feel ashamed when I encounter people like this. After reading the response, I have to tell you that I and many people who have patients at the Alicante hospital, for example, allow family and friends in until 10:00 PM or later. I also want to tell you that on the website, I REPEAT, it states that it's open 24 hours a day. Nowhere does it specify the hours when you look at the website. But this isn't the worst; the worst is the treatment I received from an employee. Throwing me out in a very rude way... I appreciate him letting me in, but it was urgent. He had to sign some documents and explain a few more... it took me 10-12 minutes... It's such a big effort to understand that if a person comes from another town, has previously checked the schedules, and arrives confident they'll be able to see their family member, would they make such an arduous exception?
