Información de contacto
Espartinas, 41807 Sevilla
Titularidad
Private
Opiniones
GERICENTER recibe una evaluación mayoritariamente excelente de sus residentes y familiares, quienes destacan la dedicación del equipo profesional, la calidad de la alimentación, las actividades variadas y el trato cálido y personalizado que caracteriza al centro. Sin embargo, existe una reseña muy crítica que señala problemas de gestión, falta de personal en horarios extendidos y deficiencias en el cuidado, aunque esta opinión contrasta significativamente con el consenso positivo de los demás usuarios que expresan su satisfacción y gratitud por la atención recibida.
- Pilar Fuentes Nebra
I'M GOING TO ADD SOMETHING I FORGOT THAT I CONSIDER IMPORTANT. I'm in full possession of my mental and physical faculties; very little escapes me because I'm very observant. I've been a resident at this center since the beginning of June, and I can vouch for the excellent work of the ENTIRE team: Maravillas, the director; Inma, the social worker; Jurena, the gym, art, and drawing teacher; Cata, the nurse, whom I've only needed to consult for a bad cold; the doctor, whom I've only seen once for my long history of allergies (they make my food separately if necessary); and each and every one of the nursing assistants (although I get along better with some of them). And of course, Paco at reception, always attentive and always helping us. The cleanliness is exemplary, and they treat you almost like family, joking with you (which is much appreciated), not just watching a broom go by. A little over a month ago, a colleague left because her son took her to another residence. I didn't even know her name because you'd greet her with "good morning" and without answering she'd look down her nose at you, but I kept greeting her out of politeness and partly because it bothered her 😞. She was bitter, with a long face and a grumpy expression, and she only seemed to enjoy seeing others suffer. I'm not judging because I don't know her life or her reasons (which I suppose she must have). Since she left, the group dynamic has changed a lot 😀. She complained so much that she got what she wanted. She didn't say goodbye to anyone, but SHE LEFT CRYING. I suppose deep down she didn't want to leave. May she take with her the peace she left us here. My son is super happy because, although your home is your home, there's no doubt about that, without schedules or obligations, he works and couldn't be with me as much as he wanted. Now, on weekends, I go home, I make them food, and my grandchildren lick their fingers, and I'm HAPPY, VERY HAPPY 🤩. Let's not forget the food, which is usually very good, although there are some days I might like it less. You can have seconds as often as you like: fresh seasonal fruit at lunchtime, yogurt in the evening, and for an afternoon snack, coffee ☕ with milk and pastries if you wish. There are gardens with porches on either side of the house where you can stroll along the paved paths or the more pleasant lawn under the orange and plum trees 😀. Importantly, family and friends can come up to your room and chat or play games (there are places where you can only visit the common room...). I could go on and on, but it's not necessary 🥰.
- Manuel Zambrano Serra
Thanks to the care and attention of the staff, my mother has regained her spirits and is walking again with her walker. The nutrition, exercise, and teamwork ensure that our loved ones are very well cared for, and we, their children, can live in peace. Special thanks to Mara and Inma for their excellent work and the way they keep us informed, thanks to Paco for his patience with everyone—the residents and their families—and thanks to Gericenter for everything they do for our seniors.
- Rocio Campos
My mother was there for two years until her death, and I have nothing but words of gratitude for the center and its staff. They have been attentive and kind, and my mother felt comfortable at all times. She was cared for until her last day. Knowing that she was well and cared for is beyond words, because THANK YOU would be too little. A huge kiss to everyone who makes up the center's extended family.
- Joaquin
If you don't love your family member, this is the perfect place to take them. They will suffer. If, on the other hand, you do love them, just keep walking and don't even look at the door. My mother was admitted to this center. She had Alzheimer's. As her son, this is part of my experience in this center. The main cause of the precariousness and poor functioning of this center is the manager. He, at the expense of the residents' quality of life... There's a lack of staff. Aides and nurses are only available in the mornings, Monday to Friday. Catered meals and an external industrial laundry service. They're cutting corners on essential services. The director is not qualified to run this center. The social worker does what she can with the resources available. The nurse simply cannot be given a different point of view. She has an absolute lack of empathy and altruism. Some of the aides should be given a course on how to treat the residents psychologically and physically. Ensuring at all times that the elderly, who have lived a full life, are treated with dignity and respect, and need all the love and affection in their final stage.
- Lola Roldan
It makes me very sad when I read some negative comments about the "home" that now belongs to my mother and that once belonged to my father and father-in-law. My mother is disabled, but her mind is perfectly sharp. She doesn't want to leave her "home," even if it means her children have to travel from Seville. THERE MUST BE A REASON FOR THAT, RIGHT? It's a medium-sized residence, so the treatment is very personal and affectionate (which don't always go hand in hand). The staff is excellent, professional and caring, from the director to the social worker, the nurse, therapist and physiotherapist, the receptionist, and all the assistants, maintenance staff, and cleaners. The facilities are excellent, comfortable, and spotless. The catering service is constantly monitored, and they change it as soon as they see that it doesn't meet the expected quality standards. TRANSPARENCY, ADAPTABILITY, AND CONSTANT INFORMATION FOR FAMILIES REGARDLESS OF ANY CHANGE OR NEED OF THE RESIDENTS. THOROUGH COVID PROTECTION!!!!! NOT A SINGLE CASE AMONG ELDERLY RESIDENTS OR EMPLOYEES!!!!! Anyway, I could go on, but I'll finish by saying that I wish I could record a voice message here so you could hear my mother talking about her "home." She's been at GERICENTER since April 2016, first with my father and father-in-law, may they rest in peace, who had Alzheimer's and senile dementia respectively, and for the last two years, she's been there on her own. I thought that after my father died, she wouldn't want to stay there because it would be detrimental to her psychologically, so I wanted to bring her to Seville. She refused, saying that she felt very loved and supported by everyone there, and that's still the case today. As you can understand, as her daughter, I can't ask for more. And although it's a sacrifice for me to travel from Seville, the most important thing is to respect her wishes because my mother feels very comfortable there. Finally, as I said, my 88-year-old mother is perfectly lucid. She uses her mobile phone and we talk to her three or four times a day about what she eats, her work, her exercise routine... Because of all this, I reiterate that the negative comments sadden me greatly. If all these complaints are justified, they should be addressed through the appropriate channels, not published on social media where they are read by thousands of unrelated people, who at least become suspicious. This can seriously harm all the employees of that institution, who, believe me, are extremely professional and dedicated. I invite you to read a review my son-in-law, Remy, wrote a year ago. I still feel the same way today. COVID has called into question many care homes, including the so-called luxury ones, where residents are surely addressed as "Don" or "Doña" instead of a friendly "dude" or "buddy" to make them laugh... or a "go for it, champ" to encourage them to take action... As far as my family and I are concerned, we can only express our gratitude to all the staff at GERICENTER. Thank you, thank you, thank you, and a thousand times thank you.
