Sobre esta residencia
Para conceder este Certificado, AENOR ha comprobado el servicio y el sistema de la calidad aplicado para su prestación. AENOR realiza estas actividades periódicamente.
Información de contacto
Arucas, 35413 Las Palmas
Facilidades
- Jardín
Servicios
- Médico
- Fisioterapia
- Trabajo social
- Estimulación cognitiva
Titularidad
Private
Opiniones
Residencial La Pineda presenta opiniones muy polarizadas: mientras que algunos usuarios elogian sinceramente el trato profesional, amable y compasivo del personal (especialmente enfermeras como Nancy y Marina) y las instalaciones bien mantenidas, otros residentes reportan problemas graves como falta de higiene, hacinamiento, personal insuficiente, ausencia del médico, pérdida de pertenencias y cuidados inadecuados, lo que sugiere una experiencia muy inconsistente dependiendo de la zona o circunstancias de cada residente. Las críticas negativas son particularmente detalladas y preocupantes
- Natalia Caceres
Sadly, my mother passed away today, but I only have words of gratitude for the staff at the care home, especially Nancy, who treated my mother and my family with such special kindness! As my mother used to say, "Nancy, I'll raise the flag for you!"
- Nieves Merino Guerra
They don't take good care of the elderly. Dirty. Overcrowded. They don't receive professional or personalized rehabilitation. The doctor is practically absent. Without qualified staff and scarce. They leave them ALONE during staff breaks. They lose or use other residents' clothes, pillows, and other personal belongings. Very little care is provided, and most, with few exceptions, don't even provide them with adequate care in terms of hygiene, food, etc. Milk and collapse seem like dirty water. It's VERY EXPENSIVE!! A true abuse for the elderly and their families. Very precarious conditions. Super-small, double rooms. From beds to wheelchairs, crammed into a room with a TV. This is where they eat all meals until bedtime. They don't even wash their faces after eating. Depressing. They can't cope due to insufficient staff and lack of specialization, except for two nurses who, between all the groups of more than fifty, turn four groups. More than 300 residents. It's horrible. And they limit family visits to a minimum outside of the established hours. Demanding ever more without seeing good results. No specialized rehabilitation staff. Just one. No activities or rehabilitation for Alzheimer's patients. They should conduct official medical and health inspections without prior notice. Their professional qualities, their infrastructure, and their quality are not even close to what they claim.
- Maria Stella Marrero Reula
Excellent medical team, nurses, support staff, and administrative personnel—professional and with strong values. Special mention to Marina for her compassionate nature. Thank you all.
- Monica García Sicilia
Excellent professionals, outstanding treatment of residents and their families, a great team of assistants and excellent doctors and nurses; a very beautiful and ideal residence for our elderly.
- Isa Bautista
Excellent patient care. Spacious, clean, and bright facilities. Well-maintained gardens. Very friendly staff.
