Información de contacto
Culleredo, 15189 A Coruña
Titularidad
Private
Opiniones
Caser Residencial A Zapateira presenta opiniones muy polarizadas que reflejan inconsistencia en la calidad de atención. Mientras algunos usuarios elogian profundamente el trato humanitario del personal, la dedicación del equipo y la recuperación de sus familiares, otros reportan experiencias desastrosas como negligencia en la supervisión (caídas), pérdida de pertenencias, malnutrición severa y prácticas de cobro opacas e injustificadas. Las críticas reiteran problemas de gestión, falta de transparencia en costos y personal insuficiente, lo que sugiere
- Pilar García
It's impossible to give less than one star, that's why I'm giving it this rating. We had an aunt admitted there for 10 days... long enough for us to run away. To begin with, it's not just a nursing home; there are also young people with mental health issues, locked up like a prison... it feels like being in a mental asylum. It's a very remote place, with no transportation available, only taxis. They charge around 60 euros to mark clothing with the resident's name, and out of the 10 days she was there, three of them found my aunt wearing clothes that weren't hers. A dental prosthesis was lost on the first day, and a chain with a gold medal on it "disappeared." When we finally got her out, it took almost two months to return the deposit and the two weeks of the month paid in advance, which I then "don't enjoy." A regrettable experience.
- Explorando_con_la_Rubia
I only had my father there for one day, and that same night he fell on his head... A disgraceful nursing home. I left there in tears when I saw the situation with the continuing care staff. The next day we took him away... He would rather die than be left there. He needs a lot of surprise inspections. I would never recommend that nursing home to anyone.
- cristina Gonzalez Fernandez
My mother was in this care home with Alzheimer's, and now my father is here with dementia. My mother passed away this summer. I want to thank all the staff; they were incredibly kind, and I'm so grateful for the care they gave my mother until her very last moment. My father is happy; they treat him wonderfully, with so much love. He came in very ill, with his legs in bad shape and very thin, but he has recovered remarkably and seems younger now than before. I'm so grateful that they keep me informed at all times, and hearing my father speak so fondly of the staff who care for him, from reception to those who organize activities, is truly wonderful. I will always be grateful for their care.
- Alba Villar lopez
Without a doubt, this is the worst care home you could find. The director is the only positive; he seems caring and very kind on the first day, but after that, he refuses to answer calls and leaves messages for the reception staff, who are wonderful, as is Victoria. The women who work there are also very helpful and try their best to make the stay pleasant, which is impossible because the food is scarce and appalling (our relative lost 12 kg in a month) and arrived with stomach problems. They don't even provide a simple bottle of water. Management and organization are nonexistent; they lose residents' clothes and belongings. They charge for everything without specifying it in the contract or notifying families. For example, they charge €70 for labels to mark clothes, and they also charge for the pharmacy service, even though we provide the medication. I absolutely do not recommend this care home. Nobody deserves such a terrible quality of life.
- Maresol White
To the staff of Caser Residential Care Home in A Coruña: For four years and eight months, I visited my mother. During that time, I met many residents, their families, and the staff. There were many, and some have since left, but new ones arrived, and it was like starting the cycle all over again, eventually becoming the Caser family, or as I would say, "my residence family." Now, unfortunately, my mother is gone. I have her memory and the comfort of knowing that she was well cared for in her final years and that I was by her side. I would like to thank all the staff at the residence: reception, nursing, laundry, psychotherapists, social worker, activities coordinator, doctor, director, hairdresser... I'm forgetting some... Thank you to everyone, from the first to the last employee at Caser Coruña. Thank you for the work you do. I won't name names so I don't forget anyone... but thank you all for the attention and care you gave our elderly residents, for your kind words, for your smiles. A special thank you to the staff on the second floor, where my mother was. It's hard work; it has to be a calling. It's not all perfect—too many residents for too few staff. There will be difficult days and many moments when it feels like an uphill battle, but never lose your smiles. They are our elderly, and they could be yours. I'll always remember your smiles, your kind words, your affection for her, that "hello Oli," "a little juice, Oliva," "oh, that Deportivo cap"... the smile you brought to her face with those words. And who knows, maybe Caser headquarters will read this and take note that they have valuable staff in A Coruña who need to be nurtured so they never lose their motivation and it benefits our elderly residents (their clients). Thanks also to the residents who have shared moments and experiences with us. I carry you in my heart and wish you all the best. And thank you for worrying about my mother. Don't worry, you have family here, and I'll visit you someday. Thank you to all the families with whom we've shared moments and walks. To all of you, keep your spirits up and keep fighting! To my "little lottery buddy," keep dreaming of becoming millionaires, but most importantly, keep enjoying your elders. I wasn't going to name names, but this one couldn't be left out. Thank you, "Lula," for all the smiles you brought to my mother's face. You weren't just a cat; you were "our little dog who follows us everywhere." Thank you ALL from the bottom of my heart. And thank you, Mom. I'm so proud to be your daughter.
