Sobre esta residencia
Vitalia Sant Andreu, Vitalia Home. Moderna residencia y centro de estancias diurnas, situada en el área metropolitana de Barcelona
Información de contacto
Sant Andreu de la Barca, 08740 Barcelona
Titularidad
Private
Opiniones
- Raul Mena Esteve
I find it shameful how yesterday, November 24th, 2025, I went to see my mother-in-law and the poor woman was filthy, her clothes were stained for days, and the zipper was broken. I mentioned it to two aides, and they completely ignored me; they were too busy answering their phones. That same day, she also lost her glasses, and when I asked if they knew where they might be, they said they had no idea. They didn't even bother to pay attention to me. The poor woman is paying for this, and they're neglecting her. And I won't even mention the unbearable smell of urine that permeated the entire floor—it was unbearable. They should consider whether they would want their own family members treated this way.
- Carmen Luengo
We are very grateful for the treatment received from the nurses and the director during the nine years that our mother has been in this center.
- Josep Canales
In gratitude to the entire team at VITALIA DE SAN ADREU for the care and treatment shown to my father, Rufino Canales. Without exception. Thank you.
- Manoli Vicaria Povedano
My father passed away less than a month ago, and I need to share my experience with this care home. For at least two months before his death, I repeatedly complained about the care he was receiving. My father, who suffered from Alzheimer's, was often left in a dirty chair, without the basic care he needed. I felt helpless witnessing the lack of attention and empathy. At one point, he began to develop mucus in his throat, which increased and worsened over time. I repeatedly alerted the staff, but they didn't act with the necessary diligence. He was given a mucolytic and an antibiotic, but the medical follow-up was minimal. The doctor only called me once, and he did so in an inappropriate tone, saying that he wouldn't notify family members for a mucolytic. Finally, the situation worsened: they rushed him, and he had to be urgently transferred to the hospital in Martorell after suffering aspiration pneumonia. (More attentive and responsible care could have prevented this situation.) The emergency room doctor spoke to me directly about palliative care and a 48-hour prognosis. I was the one who had to insist on trying antibiotics because I wasn't willing to give up without a fight. They didn't admit him; he returned to the nursing home after receiving the first dose. When I arrived at the nursing home and reported what had happened, I noticed there was no coordination or follow-up. No one from the nursing home's medical team contacted me at any point, neither to inform me nor to assess the treatment. I felt that all my efforts to try to help my father were ignored. (It's true, I was very nervous; that's what they told me in the last few days.) The most painful thing of all has been the lack of communication, involvement, and humanity at such a delicate time. Anyone who has a family member in a nursing home deserves respect, dignified care, and transparency. My experience with this nursing home has been deeply disappointing. The San Andrés de la Barca town hall was aware of this situation. I had already spoken with the responsible parties, and we were drafting a formal complaint. This complaint was never completed due to my father's passing. However, it will be submitted this week with all the details and the experience gained during this process. I don't want to finish without saying that there are indeed some caregivers—I could name two or three—who genuinely care about the people there. I'm more familiar with the afternoon shift, and I can say that they do take good care of both the residents and their families. It's also important to acknowledge the positive aspects. Having said that, I sincerely hope that what we experienced will not be repeated with another resident. And, with all the pain it takes to say this, it is not a care home I would recommend for any loved one.
- Jose De Castro
My mother goes to the day center in general... Well... but the food... a shame. My uncle had it for 4 years and I had some or other stuck up with staff who will grow that he doesn't have to be there.
