Sobre esta residencia
Residència i Centre de Dia Laia, al Centre de Mataró, el lloc ideal per sentir-se Segur Còmode i Acompanyat, Grup Vima donant Servei des de 1975
Información de contacto
Mataró, 08302 Barcelona
Titularidad
Private
Opiniones
La Residencia Geriátrica Laia presenta una situación muy dividida: mientras una familia destaca la excelente calidad de cuidados, atención personalizada y dedicación del personal con su familiar durante más de tres años, la mayoría de las reseñas denuncian una gestión deficiente, trato despectivo hacia el personal de cuidados por parte de la dirección (especialmente de Susana), falta de humanidad en la atención a familias en momentos críticos, comida de baja calidad y falta de transparencia en situaciones delicadas. Las críticas más graves se centran en la gestión de
- Josefa Iborra Sala
The staff are very poorly qualified. You walk in, say hello, and they don't answer. My mother died, and they weren't even able to offer their condolences; only the cleaning staff and receptionists, and the management, responded. As a care home worker, I don't think it's right, even though I'm now a family member. No one deserves that kind of coldness. People need to be treated with humanity. Care homes are expensive, and families make a huge effort to pay for them, so they should do their job properly. Because the residents aren't there for free. I'm very disappointed with the staff.
- Josefina Gutiérrez
I can only say very bad things about this residence, starting with the management, Señora Susana is a classist person, who does not treat Nadal well to the geriatric staff and assistants, she speaks badly and with contempt. no relatives of mine there, many times they don't even have the necessary material, a bad residence. They have nothing to do with what they sell and the food is cheap and poorly cooked. Since then, it is one of the residential developments that I have seen so far. I do not recommend it for anything.
- Cris Picas
Experiencia nefasta xparte de dirección Susana y su equipo tecnico!psicologa,terapeu,etc. una directora classista q trata fatal al personal y cuando digo eso me refiero solo a gerocultoras y auxiliares las trata con desprecio,les hbla mal y hace diferencias importantes!los logros d las auxiliares se los otorga a ella o a su equipo técnico cuando no hacen absolutamente nada nada!personas mal educadas!esta residencia solo funciona gracias a las gerocultoras y auxiliares y limpieza todo lo demás nefasto!y xlo q pagan los pobres usuarios xestar ahí la comida es horrible les dan lo más barato!a cambien d dirección y equipo técnico xq si no esto no va ahir bien.
- zoraida moreno
Disastrous experience. I am a relative of a resident who voluntarily admitted himself. I am very disappointed with the treatment of the family. We received a call on June 27th at 11:00 PM informing us of his death, but no further explanation was given. The following morning, I went back to see if they would give us any explanation. All they did was give us the necessary paperwork and clothing; they didn't offer to let us collect his belongings or provide any information. On June 29th, I went to the residence to request to speak with the director, as we, as family members, have every right to collect his belongings and demand an explanation. When we arrived, we asked to speak with the director, and they told us she was on the phone. However, we could see her from her office watching us while she was on the phone. We gave her some time and went upstairs to collect his things… only to find that a safe he kept had been opened without the consent of any family member. When we went downstairs, they told us the director wasn't there anymore. The explanation was that she had to leave because she had a doctor's appointment. I find it so unacceptable that they won't face the family when they know things haven't been handled properly. IT LEAVES MUCH TO BE DESIRED
- Maria Anna Schilt
I am a relative of Puri López Villanueva. She has been in the residence for 3 years and 4 months. Before placing her there, I researched and inquired at several institutions near my home. I finally decided on "LAIA" and I haven't regretted it for a moment. In fact, I'm happy because I know she has been very well cared for in every way. Regarding her health, she already had advanced senile dementia; but here they monitored her and administered the appropriate medication, as well as providing personal hygiene care. There are times when home doesn't have the facilities needed in these cases. In the end, it's the most comfortable and natural thing for the person with the illness. I always wished the best for her. Every time I visited, I made sure to take her for a walk; she was always clean and well-groomed. The staff treated her very well, with great courtesy and care, which I can also appreciate when they were adjusting her wheelchair, making sure she was warm enough, or if she needed anything. Lately, they've been very patient and careful with her meals. There were several details I appreciate because I would have acted the same way if I had her at home. She passed away at 97, and I'm sure that in her final moments, she received the support and attention she deserved. I just want to thank the entire team for taking care of her. Thank you, and farewell. Anna
